• Supports the design of project activities in close collaboration with the Regional Lead and other GHMS staff. • Under the supervision and guidance of the Regional Lead – West and Central Africa, supports the planning and implementation of the assigned project activities to include development of workplans, preparing for and coordinating meetings, activity monitoring matrices/implementation plans, performance monitoring plans, and progress reports with the support of the M&E team. • Supports cross-functional project management teams to include technical, M&E, and finance staff to produce high-quality work under tight deadlines, while remaining within the defined project scope and budget. • Manages timelines/deadlines and provides quality control support for project deliverables to ensure effective, efficient, and compliant project implementation. • Develops scopes of work and manages sub-awardees, consultants, and vendors, as applicable while ensuring compliance to donor rules and regulations and USP policies. • Delivers timely and high-quality project reports; ensures M&E data is regularly collected and documented; and works with other staff, including field staff, to develop global reports that demonstrate progress towards achieving specific targets. • Proactively anticipates, identifies, and facilitates resolution of potential project issues and risks relating to delays in implementation of project activities. • Drafts materials for both internal and external audiences, including briefing documents, success stories, case studies, and presentations. • Supports the development of project budgets and monitors project expenditures to ensure activities are implemented within budget and prepares pipelines/projections as needed in collaboration with Finance staff. • Establishes and maintains effective working relationships with relevant donors and key partners; and represents GHMS externally at key project stakeholder meetings, as needed. • Ensures good records management, according to USP and donor policies.

• Lead partner onboarding processes, optimize support workflows, and manage support ticket escalations to deliver a seamless partner experience. • Serve as the primary point of contact for partner and internal inquiries related to Twilio’s partner programs. • Collaborate with marketing to drive engagement through partner events and certifications. • Maintain and regularly update partner program documentation to ensure accuracy and alignment with Twilio’s latest offerings. • Collaborate with cross-functional teams to improve program guides and enablement materials, providing clear and accessible resources for partner success. • Develop and manage partner communications, including monthly newsletters, quarterly product webinars, and feedback surveys, to foster continuous, high-touch engagement across all partner segments. • Contribute to strategic projects aimed at enhancing the partner experience and overall program impact. • Identify areas for operational improvement and assist in implementing process enhancements to streamline workflows and boost program efficiency. • Develop and execute project plans for partner program initiatives, working closely with Product, Marketing, Sales, and Customer Success teams. • Track project progress, facilitate stakeholder updates, and ensure timely delivery of key milestones to support a coordinated approach to program success.

• Lead execution and coordination of complex strategic initiatives, including M&A integration activities, AI transformation programs, and enterprise operational priorities • Partner closely with executive leadership to translate strategic priorities into actionable plans, timelines, milestones, and governance structures • Drive accountability across cross-functional stakeholders to ensure initiatives remain aligned to business objectives and execution commitments • Identify dependencies, risks, resource constraints, and escalation points across multiple concurrent initiatives • Support strategic planning, prioritization, and operational alignment activities tied to corporate objectives and organizational transformation efforts • Coordinate integration workstreams across functional areas to support acquisition onboarding, operational alignment, and post-merger execution • Monitor integration milestones, issue resolution, organizational dependencies, and readiness activities across acquired entities and strategic initiatives • Support due diligence, operational assessments, integration planning, and transformation readiness activities as needed • Assist with organizational change management and communication efforts tied to strategic transformation initiatives • Support operational optimization and continuous improvement initiatives that improve scalability and organizational effectiveness • Support executive leadership in managing strategic priorities, operating rhythms, leadership meetings, action tracking, and cross-functional follow-through • Prepare executive-level presentations, dashboards, status updates, business reviews, and strategic communications for leadership audiences • Develop scalable reporting frameworks, KPI tracking, and executive visibility mechanisms to improve decision-making and organizational alignment • Facilitate planning processes, prioritization discussions, governance reviews, and operational cadences across stakeholder groups • Leverage AI-enabled tools, automation, and scalable workflows to improve program execution, reporting, operational efficiency, and decision-making • Identify opportunities to streamline manual processes and create repeatable operating mechanisms across strategic initiatives • Partner with teams to improve adoption of AI-first ways of working and operational best practices • Utilize analytics, reporting, and AI-assisted insights to support executive recommendations and business decisions

• Lead execution and coordination of complex strategic initiatives, including M&A integration activities, AI transformation programs, and enterprise operational priorities • Partner closely with executive leadership to translate strategic priorities into actionable plans, timelines, milestones, and governance structures • Drive accountability across cross-functional stakeholders to ensure initiatives remain aligned to business objectives and execution commitments • Identify dependencies, risks, resource constraints, and escalation points across multiple concurrent initiatives • Support strategic planning, prioritization, and operational alignment activities tied to corporate objectives and organizational transformation efforts • Coordinate integration workstreams across functional areas to support acquisition onboarding, operational alignment, and post-merger execution • Monitor integration milestones, issue resolution, organizational dependencies, and readiness activities across acquired entities and strategic initiatives • Support due diligence, operational assessments, integration planning, and transformation readiness activities as needed • Assist with organizational change management and communication efforts tied to strategic transformation initiatives • Support operational optimization and continuous improvement initiatives that improve scalability and organizational effectiveness • Support executive leadership in managing strategic priorities, operating rhythms, leadership meetings, action tracking, and cross-functional follow-through • Prepare executive-level presentations, dashboards, status updates, business reviews, and strategic communications for leadership audiences • Develop scalable reporting frameworks, KPI tracking, and executive visibility mechanisms to improve decision-making and organizational alignment • Facilitate planning processes, prioritization discussions, governance reviews, and operational cadences across stakeholder groups • Leverage AI-enabled tools, automation, and scalable workflows to improve program execution, reporting, operational efficiency, and decision-making • Identify opportunities to streamline manual processes and create repeatable operating mechanisms across strategic initiatives • Partner with teams to improve adoption of AI-first ways of working and operational best practices • Utilize analytics, reporting, and AI-assisted insights to support executive recommendations and business decisions