First Advantage is an equal opportunity employer. We are committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs. We do not discriminate in any aspect of employment on the basis of race, color, national origin, ancestry, citizenship, religion, creed, sex, gender identity, gender expression, sexual orientation, marital or family status, pregnancy, age, physical or mental disability, medical condition, genetic information, veteran or military status, or any other characteristic protected by applicable law.
Technical Support Analyst - Integrations, Tier 2
Location
USA Timezones
Posted
2 days ago
Salary
$70K - $85K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Technical Support Analyst - Integrations, Tier 2
First Advantage Global operating Centre
Role Description This role is currently remote, and the position's core hours are North American. This position will act as a liaison between the departments within the organization and the clients to ensure that the background checking process is smooth by preventing problems from arising and resolving them when they occur. The role is dynamic: - On any given day, the team will simultaneously be answering product questions, identifying bugs, implementing technical solutions, and escalating work to engineering teams. - The team can resolve over 90% of incoming support requests internally, escalating only the most complicated to engineering teams for final analysis and resolution. If you are a motivated individual with a service-oriented mindset, a strong background in Integrating applications, and a desire to excel in a dynamic support environment, we encourage you to apply for the Tier 2 Application Support Specialist role. Join our team and contribute to the continuous improvement of our systems while providing exceptional support to our valued customers. Expected hours are 9:00am-6:00pm ET/6:00am-3:00pm PT. Qualifications - Associate or Bachelor's degree, ideally in Computer Science or Technology field. - Proficiency in applications like Atlassian (JIRA), Confluence, AWS, SFTP, Integrations, Single Sign-On (SAML), Admin Client, I-9, Workforce Monitoring. - Strong experience with MS SQL Server & SQL based application Maintenance and support - Operations (Tier 2 Support) experience in large-scale, distributed systems running 24/7/365. - Solid understanding of integration technologies such as APIs (REST, SOAP, XML, JSON, Web Services). - Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues efficiently. - Excellent communication skills and the ability to work collaboratively with both technical and non-technical teams. - Detail-oriented, with strong organizational and multitasking abilities. - Proven experience in application or production support, preferably in a role focused on application support. - Familiarity with database technologies (SQL, MongoDB). - Basic understanding of HTML debugging and XSLT transformations. - Experience with ITIL-based support processes or service management tools (e.g., ServiceNow, Jira). Requirements - Works beyond routine tasks, utilizing increasingly specialized knowledge of relevant FA technologies. - Exercises systematic proficiency in some specialized skills which display depth and breadth within a single application OR several applications/technologies. - Troubleshoots intermediate to advanced problems and recommends appropriate actions. - Provides support case/ JIRA follow-up until resolution, ensuring proper escalation procedures are followed for unresolved issues. - Manages customer expectations and competing priorities. - Conducts research on customer incidents to help create Knowledge Articles, reusable solutions, and other duties as assigned. - Uses written communication skills to update case documentation as well as using, modifying, and creating knowledge base articles. - Escalates issues and works directly with Products/ Engineering to resolve complex support problems. Benefits - The salary range for this position is approximately $70,000-85,000 base annually. - This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. Company Description First Advantage (Nasdaq: FA) is committed to providing a workplace and recruitment process that is free from unlawful discrimination, harassment, and retaliation. Employment decisions at First Advantage are based solely on qualifications, merit, and business needs.
Related Guides
Related Categories
Related Job Pages
More Analyst Jobs
Principal Systems Analyst
Eliassen GroupFounded in 1989, Eliassen Group is an award-winning consulting, staffing, and recruiting company. In 2018, Eliassen Group merged with Principle Solutions Group
Location: MI-Lansing Job Description: Principal Systems Analyst Anywhere Type: Contract Category: Business Analysis Industry: Financial Services Workplace Type: Remote Reference ID: JN -052026-106836 Date Posted: 06/09/2026 Shortcut: http://careers.eliassen.com/3GtmEl + Description + Recommended Jobs Description: Description: Remote Our client seeks Principal Systems Analysts to drive analysis and documentation supporting the modernization of brokerage, trading, reporting, and data processing systems to AWS. The role requires enterprise systems analysis, strong requirements and data skills, and the ability to translate complex workflows into scalable cloud solutions. The analyst will collaborate across engineering, product, architecture, QA, and business stakeholders within an Agile model. The program spans APIs, data movement, reporting, and migration from legacy mainframe platforms. Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance. Rate: $60.00 to $65.00/hr. w2 JN -052026-106836 Responsibilities: - Analyze existing legacy trading, reporting, and brokerage workflows to support modernization initiatives. - Gather, document, and refine business and technical requirements for cloud migration projects. - Collaborate with engineering teams to define scalable target-state architectures and workflows. - Support modernization of APIs, reporting platforms, data movement processes, and cloud-native application capabilities. - Document current-state and future-state business processes, system interactions, and data flows. - Work closely with stakeholders to identify dependencies, integration points, and migration risks. - Conduct data analysis and mapping activities supporting cloud data migration and reporting modernization. - Participate in Agile ceremonies including backlog refinement, sprint planning, and user story development. - Create detailed functional specifications, process documentation, and acceptance criteria. - Partner with QA and SDET teams to validate business functionality and testing requirements. - Assist with production support analysis, issue resolution, and root cause investigations. - Support phased migration strategies designed to minimize operational disruption and downtime. - Facilitate communication between technical teams and business stakeholders. Experience Requirements: - 8+ years as a Systems Analyst, Business Systems Analyst, or Technical Analyst. - Experience supporting enterprise-scale modernization or migration initiatives. - Strong requirements gathering and documentation skills. - Strong data analysis and SQL experience. - Proficiency with REST and SOAP APIs. - Proficiency with JSON and YAML. - Experience with API testing tools such as Insomnia or Bruno. - Experience with SQL, relational databases, and Python or scripting. - Experience with monitoring tools such as Splunk or Datadog. - Working knowledge of API authentication models including JWT and 2Way SSL. - Experience analyzing complex enterprise applications and integrations. - Ability to translate business requirements into technical specifications. - Experience in Agile or Scrum delivery environments. - Strong collaboration and communication skills. - Ability to work across multiple teams and stakeholders. - Proven effectiveness in fast-paced enterprise environments. - Experience within financial services, brokerage, wealth management, or trading environments (preferred). - Experience supporting cloud migration initiatives (preferred). - Understanding of APIs, microservices, and cloud-native architectures (preferred). - Familiarity with AWS cloud environments (preferred). - Experience with reporting and data warehouse modernization (preferred). - Understanding of end-to-end trading workflows and financial transaction processing (preferred). - Experience with enterprise data lakes, reporting platforms, or analytics systems (preferred). Recruitment Transparency Notice Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening and hiring process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( noreply@eliassen.com , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process. Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range. W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality. If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following: · When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc. · Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact fraud@eliassen.com . About Eliassen Group: Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients’ capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve. Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws. Don’t miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check! Apply Now Active Filters - Principal Systems Analyst - Lansing, MI - referral check!_
Health and Benefits Senior Analyst
Willis Towers WatsonWillis Towers Watson, founded in 1828, is one of the leading professional services, risk management, and insurance brokerage companies in the world. Focusing on
Title: Health and Benefits Senior Analyst Location: WY-Cheyenne Job Description: **Description** The Senior Analyst - Account Manager, as a team member, assists in providing healthcare and group benefits solutions encompassing plan design, vendor evaluation and management, data analytics, legal compliance and employee meetings. Provides assistance with the benefits program selection and funding mechanisms to include employer versus employee contributions. **The Role** + Manage the annual lifecycle of employee benefits + Be a day-to-day client contact + Work with team members to meet client needs, including: + Development and/or analysis of benefits strategy + Delivery of reporting that is used to assess benefit utilization and performance + Answer client questions + Work with vendors to solve employer and employee benefits issues + Schedule, prepare for and attend client meetings, as needed + Set up and participate in employee meetings (open enrollment, benefits fairs, etc.) + Assist team members and management with developing proposals and responding to RFPs + Assist other team members as needed + Ensure internal compliance process if being followed and documented as necessary **Qualifications** + 1-3 years of professional experience, ideally in employee benefits + Bachelor's degree in business, or relevant experience + Advanced skills in Microsoft Office products, especially Word, PowerPoint and Excel + Understanding of web-based client relationship systems (Salesforce), with experience in problem solving, critical thinking, and troubleshooting when issues arise + Exceptional client relationship skills; ability to develop strong relationships quickly and maximize resources effectively to achieve goals + Ability to effectively engage with carriers and clients to maintain renewal terms and existing business. + Strong verbal and written communication skills + Problem solving abilities, including critical thinking and adaptability + Strong organizational abilities and flexibility to work in a performance-driven environment managing multiple deliverables + Ability and willingness to travel to clients within Wyoming for periodic meetings + Must successfully complete appropriate licensing exam(s) and/or maintain required licensing by completing various Continuing Education activities as needed. If already licensed, must be able to show valid confirmation of current licensing status Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. This position will remain posted for a minimum of three business days from the date posted or until a sufficient/appropriate candidate slate has been identified **Company Benefits** WTW provides a competitive benefit package which includes the following (eligibility requirements apply): + **Health and Welfare Benefits:** Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program) + **Leave Benefits:** Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave), Paid Time Off (https://cdn-static.findly.com/wp-content/uploads/sites/1862/2023/01/31091722/Washington-State-Time-Off.pdf) (only included for Washington roles) + **Retirement Benefits:** Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements. Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles County Fair Chance Ordinance for Employers, we will consider for employment qualified applicants with arrest and conviction records. At WTW, we trust you to know your work and the people, tools and environment you need to be successful. The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. Our flexibility is rooted in trust and "hybrid" is not a one-size-fits-all solution. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more. **EOE, including disability/vets**
Principal Systems Analyst
Eliassen GroupFounded in 1989, Eliassen Group is an award-winning consulting, staffing, and recruiting company. In 2018, Eliassen Group merged with Principle Solutions Group
Location: OR-Salem Job Description: Principal Systems Analyst Anywhere Type: Contract Category: Business Analysis Industry: Financial Services Workplace Type: Remote Reference ID: JN -052026-106836 Date Posted: 06/09/2026 Shortcut: http://careers.eliassen.com/3GtmEl Description Recommended Jobs Description: _Remote_ Our client seeks Principal Systems Analysts to drive analysis and documentation supporting the modernization of brokerage, trading, reporting, and data processing systems to AWS. The role requires enterprise systems analysis, strong requirements and data skills, and the ability to translate complex workflows into scalable cloud solutions. The analyst will collaborate across engineering, product, architecture, QA, and business stakeholders within an Agile model. The program spans APIs, data movement, reporting, and migration from legacy mainframe platforms. _Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance._ Rate: $60.00 to $65.00/hr. w2 JN -052026-106836 Responsibilities: - Analyze existing legacy trading, reporting, and brokerage workflows to support modernization initiatives. - Gather, document, and refine business and technical requirements for cloud migration projects. - Collaborate with engineering teams to define scalable target-state architectures and workflows. - Support modernization of APIs, reporting platforms, data movement processes, and cloud-native application capabilities. - Document current-state and future-state business processes, system interactions, and data flows. - Work closely with stakeholders to identify dependencies, integration points, and migration risks. - Conduct data analysis and mapping activities supporting cloud data migration and reporting modernization. - Participate in Agile ceremonies including backlog refinement, sprint planning, and user story development. - Create detailed functional specifications, process documentation, and acceptance criteria. - Partner with QA and SDET teams to validate business functionality and testing requirements. - Assist with production support analysis, issue resolution, and root cause investigations. - Support phased migration strategies designed to minimize operational disruption and downtime. - Facilitate communication between technical teams and business stakeholders. Experience Requirements: - 8 years as a Systems Analyst, Business Systems Analyst, or Technical Analyst. - Experience supporting enterprise-scale modernization or migration initiatives. - Strong requirements gathering and documentation skills. - Strong data analysis and SQL experience. - Proficiency with REST and SOAP APIs. - Proficiency with JSON and YAML. - Experience with API testing tools such as Insomnia or Bruno. - Experience with SQL, relational databases, and Python or scripting. - Experience with monitoring tools such as Splunk or Datadog. - Working knowledge of API authentication models including JWT and 2Way SSL. - Experience analyzing complex enterprise applications and integrations. - Ability to translate business requirements into technical specifications. - Experience in Agile or Scrum delivery environments. - Strong collaboration and communication skills. - Ability to work across multiple teams and stakeholders. - Proven effectiveness in fast-paced enterprise environments. - Experience within financial services, brokerage, wealth management, or trading environments (preferred). - Experience supporting cloud migration initiatives (preferred). - Understanding of APIs, microservices, and cloud-native architectures (preferred). - Familiarity with AWS cloud environments (preferred). - Experience with reporting and data warehouse modernization (preferred). - Understanding of end-to-end trading workflows and financial transaction processing (preferred). - Experience with enterprise data lakes, reporting platforms, or analytics systems (preferred). _Recruitment Transparency Notice_ _Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening_ _and hiring_ _process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team (_ _noreply@eliassen.com_ _, 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group's use of these tools, including AI tools, as part of the application and hiring process._ _Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range._ _W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality._ _If anyone reaches out to you about an open position connected with Eliassen Group, please ensure that you are working directly with us by confirming the following:_ _· When you work with Eliassen Group, all email communication will come from an Eliassen.com address, never Gmail, Yahoo, etc._ _· Eliassen Group will never ask you for personal information (home address, bank account, or check routing number) until you have worked with someone clearly associated with Eliassen Group._ _If you have any indication of fraudulent activity, please contact_ _fraud@eliassen.com_ _._ _About Eliassen Group:_ _Eliassen Group is a strategic consulting firm that helps organizations reach further and achieve more through our technology, business advisory, and life sciences solutions. For nearly 40 years, we have combined exceptional people, deep domain expertise, and intelligent capabilities to expand our clients' capacity and accelerate meaningful outcomes. We are driven by a purpose to positively impact the lives of our employees, clients, consultants, and the communities we serve._ _Eliassen is committed to building a diverse and inclusive team from a variety of backgrounds, perspectives, and skills. We are an Equal Opportunity and Affirmative Action Employer and all employment decisions are based on merit, performance, and business needs. Eliassen does not discriminate on the basis of race, color, gender identity or expression, sexual preference or orientation, sex (including pregnancy, childbirth, and related medical conditions), marital status, creed, religion, physical or mental disability, genetic information, military or veteran status, age, ancestry, national origin, citizenship status, prohibited criminal record inquiries of applicants and employees, or any other category protected by federal, state, or local laws._ _Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!_
• Administrar e manter servidores Windows Server e suas features em diferentes infraestruturas (Azure, OCI, AWS e GCP); • Gerenciar Active Directory (usuários, grupos, OU, políticas de senha, permissões, auditorias, replicação e hardening); • Administrar e configurar DNS, DHCP, GPO, File Server e WSUS; • Realizar troubleshooting de incidentes de rede e serviços Microsoft; • Gerenciar e monitorar recursos de Hyper-V (máquinas virtuais, discos, snapshots, integração com storage, cluster); • Gerenciar e administrar Azure (Apps Services, VDI, AKS, e demais serviços); • Administrar ambientes Microsoft 365, incluindo Exchange Online, SharePoint Online, OneDrive e Teams; • Gerenciar identidades e acessos via Azure AD / Entra ID, incluindo autenticação híbrida (AD Connect, SSO, MFA, Conditional Access); • Apoiar na implementação de melhorias, patch management, automação de tarefas e políticas de segurança; • Atuar em projetos de migração, consolidação de servidores e modernização de infraestrutura; • Elaborar e manter documentações técnicas, procedimentos e diagramas de ambiente; • Automação de tarefas usando o PowerShell; • Atuar na resolução de incidentes e problemas de 2º e 3º nível através da ferramenta de chamados, garantindo SLA e qualidade no atendimento.


