• Act as a subject matter expert responsible for the design, implementation, and ongoing optimization of Web Application Firewall (WAF) solutions in a global enterprise environment • Focus on protecting web applications, APIs, and digital assets through scalable and resilient security controls • Collaborate with security, infrastructure, DevOps, and application teams to ensure effective threat mitigation and alignment with enterprise security standards • Design, configure, and optimize WAF policies, rules, and protection mechanisms • Develop and maintain custom security rules aligned with OWASP Top 10 and emerging threats • Monitor, analyze, and respond to WAF logs, alerts, and security events • Support implementation and tuning of WAF solutions in cloud and hybrid environments • Collaborate with cross-functional teams to ensure secure application and API exposure • Implement automation and scripting to improve WAF configuration, deployment, and governance • Provide guidance on application security, API protection, and edge security best practices • Participate in incident response activities related to web-based threats and attacks • Contribute to continuous improvement of the organization’s cybersecurity posture

Company Description NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit www.nbcuniversal.com for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world. Job Description NBCU's Distribution engineering is responsible for the automation and reliability of NBCU's Live sources. Reasonable for the delivery of 200+ NBC and Telemundo stations and Cable networks, and live events like sports, news and entertainment content to third party providers and Peacock. NBCU's Distribution Engineering is looking to add a talented Site Reliability Engineer to be part of our Video Streaming team to build automation solutions to deploy and maintain applications, focusing on scalability, reliability and resiliency. We are looking for a dynamic team player who is an owner, accountable and passionate about technology. You will be working on high-visibility projects serving millions of viewers for industry-leading sporting and entertainment events, such as the Super Bowl, Olympics, Premier League, and America's Got Talent. You will become a part of a team that deploys and supports applications at facilities across the country and business-to-business delivery of 24/7 Live content. You will work with 3rd party vendors to understand their systems and develop the automation to deploy, manage and monitor these systems. This is a fast-paced environment which requires you to think on your feet and pivot as needed to achieve our goals. Projects that seem easy will sometimes turn into hackathons. Some of our tasks include: - Deploy and maintain systems across the country and in the Cloud - Participate, facilitate, and/or lead large or complex troubleshooting activities that require significant judgment and reasoning outside area of expertise - Report bugs to vendors, work with them to address the issues and test new releases - Work collaboratively with operations, engineers and vendors to gather requirements and develop new solutions - Analyze current technology utilized within the company and develop steps and processes to improve and expand upon them by evaluating new technology alternatives and vendor products - Develop automation that can detect issues, send alerts and attempt automated recovery steps - Produce documentation for our workflows, troubleshooting steps, and Standard Operating Procedures - Work on cloud and on-prem infrastructure as well as managing live broadcast components and standards - Participate in an on-call rotation for L2 support off-hours Qualifications Qualifications/Requirements - Bachelor's degree in computer science, IT or related experience - 3+ years of prior related Support experience or equivalent, with modern IT infrastructure and/or virtualized broadcast systems - Strong experience with Linux/Unix administration and core networking fundamentals (for on-prem and cloud-based networks) - Working knowledge of scripting languages such Python, Bash, JavaScript, JSON, XML and YML - Experience designing, delivering and troubleshooting cloud hosted services in AWS - Working knowledge of Cloud Formation, Terraform, Ansible and Chef to automate deployments of software/infrastructure - Comfortable managing code with Git and Git CLI - Good communicator and can clearly articulate complex issues and technologies - Great design and problem-solving skills - Willing to take ownership of problems and see them through to resolution - Comfortable working in a fast-paced, agile environment. Requirements change quickly and our team needs to constantly adapt to moving targets Desired Characteristics - Working experience troubleshooting containerized systems in Kubernetes, Docker or EKS - Understanding of Broadcast and Media distribution workflows / technologies - Experience developing software/scripts that leverage Microsoft Graph API - Experience with Live Broadcast technologies and standards such as Video/Audio Compression (HEVC, AVC, AC3, AAC), MPEG Transport Streams, ATSC, HLS, CMAF, Zixi, SRT, RIST, 2022-7, 2110, SCTE35, SCTE104, SCTE224, SSAI, StatMUX Additional Requirements - Hybrid: This position currently has a hybrid schedule, which requires contributing from the office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $110-145K #LI-hybrid Additional Information As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.

Role Description Join Premier Cloud as a Google Workspace Customer Engineer. As a Google Workspace Customer Engineer at Premier Cloud, your role requires close, proactive collaboration and seamless, professional interaction with a diverse range of internal and external stakeholders. Externally, this encompasses Premier Cloud's valued customer base, where you function as a technical expert, supporting and leading discussions with our sales teams. It also involves cultivating a robust and strategic working relationship with our key partners, most notably the Google sales and professional services teams. Internally, you will work collaboratively with Premier Cloud's Sales, Project Management, Change Management, and technical delivery teams to ensure project alignment and successful implementation. - Ongoing client engagement, including daily interactions throughout the sales process—from initial qualification and project kickoff to communicating progress and final closure. - Collaborate with a diverse array of stakeholders, including technical project managers, engineers, and executive leadership. - Provide Technical Pre-Sales Assistance with the sales department to evaluate the commercial challenges and technical environments of prospective customers. - Deliver persuasive technical briefings, live product demonstrations, and in-depth architectural reviews for potential clients. - Determine project requirements and estimate resources to facilitate the sales cycle. - Act as a Strategic Technical Partner by building authoritative professional relationships with client-side technical leadership. Qualifications - Proven experience in a customer-facing role (5+ years). - Possess a comprehensive understanding of the Google Workspace ecosystem and a strong drive to promote its diverse suite of services. - Experience in identifying customer problems, technical objections, and use cases. - Associate Google Workspace Administrator certification to be completed within the first 45 days of employment. - Google Cloud Digital Leader certification to be completed within the first 6 months of employment. - Google Generative AI Leader certification to be completed within the first year of employment. Requirements - Expertise in utilizing AI platforms to automate business operations, focusing on agentic AI functionalities and third-party integrations. - Expertise in managing data handling policies, safeguarding cloud infrastructures, and implementing data loss prevention strategies. - Skill set required to transition email and document data from external environments into Google Workspace. - Demonstrated ability to execute data moves between Google environments using standard techniques and the Domain Transfer Tool. - Comprehensive knowledge of the Microsoft 365 ecosystem, including planning and executing migrations. - Experience in replying to the technical parts of RFPs and RFIs. - Partnering with Customer Success, Marketing, and Sales Specialists to formulate account-specific strategies. - Experience presenting to and influencing technical stakeholders. - Ability to solve technical problems and adjust solutions for different customer environments. - Capacity to articulate intricate technical details plainly. - Coordinating across various internal Google departments and maintaining productive engagement with external partner organizations. - Knowledge of cloud platforms including AODocs, Okta, JumpCloud, M.io, Omnissa, CloudFuze, and CloudM. Soft Skills - Exceptional communication abilities, both written and oral. - A proven history of fostering successful collaborations between Sales and Engineering units. - Highly skilled in drafting Statements of Work (SOW), business cases, and various forms of technical documentation. - Expertise in developing presales materials, particularly in the accurate quantification of project requirements and scope. - Superior organizational aptitude with a demonstrated ability to manage several simultaneous projects effectively. - Experienced in facilitating in-depth workshops and sessions dedicated to technical discovery, security standards, and cloud compliance. - An optional but highly regarded competency in scripting languages such as Google Apps Script, JavaScript, or Python for solution support. Benefits - Competitive Compensation: A package that reflects your experience and impact. - Growth & Development: Ongoing training, certifications, and opportunities to work on cutting-edge Google Cloud projects. - Collaboration with Google: Work directly with Google teams on strategic analytics initiatives. - Comprehensive Benefits: Health coverage, paid time off, and relocation assistance (if applicable). - Work Environment: Flexible remote work with premium equipment and a culture of trust and autonomy.

• You will work with industry leading customers in maintaining Illumio’s technology deployments • You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request • Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions • Be able to work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions • Ability to set customer expectations appropriately and accurately • Provide technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues • Provide design, reliability and other technical feedback to R&D • Handle escalations to R&D as needed • Provides updates to technical product documentation as issues are identified and fixed • Always interacts with customers directly via email, phone and remote analysis tools. Act as the primary communication contact dealing with customer issues • Populates content and updates to the company knowledge base for both internal and external users • Assists internal field teams whenever a pre-sales issue is reported through to engineering • Mentoring team members and provide Peer Learning and Cross-Training