Role Description Join Premier Cloud as a Google Workspace Customer Engineer. As a Google Workspace Customer Engineer at Premier Cloud, your role requires close, proactive collaboration and seamless, professional interaction with a diverse range of internal and external stakeholders. Externally, this encompasses Premier Cloud's valued customer base, where you function as a technical expert, supporting and leading discussions with our sales teams. It also involves cultivating a robust and strategic working relationship with our key partners, most notably the Google sales and professional services teams. Internally, you will work collaboratively with Premier Cloud's Sales, Project Management, Change Management, and technical delivery teams to ensure project alignment and successful implementation. - Ongoing client engagement, including daily interactions throughout the sales process—from initial qualification and project kickoff to communicating progress and final closure. - Collaborate with a diverse array of stakeholders, including technical project managers, engineers, and executive leadership. - Provide Technical Pre-Sales Assistance with the sales department to evaluate the commercial challenges and technical environments of prospective customers. - Deliver persuasive technical briefings, live product demonstrations, and in-depth architectural reviews for potential clients. - Determine project requirements and estimate resources to facilitate the sales cycle. - Act as a Strategic Technical Partner by building authoritative professional relationships with client-side technical leadership. Qualifications - Proven experience in a customer-facing role (5+ years). - Possess a comprehensive understanding of the Google Workspace ecosystem and a strong drive to promote its diverse suite of services. - Experience in identifying customer problems, technical objections, and use cases. - Associate Google Workspace Administrator certification to be completed within the first 45 days of employment. - Google Cloud Digital Leader certification to be completed within the first 6 months of employment. - Google Generative AI Leader certification to be completed within the first year of employment. Requirements - Expertise in utilizing AI platforms to automate business operations, focusing on agentic AI functionalities and third-party integrations. - Expertise in managing data handling policies, safeguarding cloud infrastructures, and implementing data loss prevention strategies. - Skill set required to transition email and document data from external environments into Google Workspace. - Demonstrated ability to execute data moves between Google environments using standard techniques and the Domain Transfer Tool. - Comprehensive knowledge of the Microsoft 365 ecosystem, including planning and executing migrations. - Experience in replying to the technical parts of RFPs and RFIs. - Partnering with Customer Success, Marketing, and Sales Specialists to formulate account-specific strategies. - Experience presenting to and influencing technical stakeholders. - Ability to solve technical problems and adjust solutions for different customer environments. - Capacity to articulate intricate technical details plainly. - Coordinating across various internal Google departments and maintaining productive engagement with external partner organizations. - Knowledge of cloud platforms including AODocs, Okta, JumpCloud, M.io, Omnissa, CloudFuze, and CloudM. Soft Skills - Exceptional communication abilities, both written and oral. - A proven history of fostering successful collaborations between Sales and Engineering units. - Highly skilled in drafting Statements of Work (SOW), business cases, and various forms of technical documentation. - Expertise in developing presales materials, particularly in the accurate quantification of project requirements and scope. - Superior organizational aptitude with a demonstrated ability to manage several simultaneous projects effectively. - Experienced in facilitating in-depth workshops and sessions dedicated to technical discovery, security standards, and cloud compliance. - An optional but highly regarded competency in scripting languages such as Google Apps Script, JavaScript, or Python for solution support. Benefits - Competitive Compensation: A package that reflects your experience and impact. - Growth & Development: Ongoing training, certifications, and opportunities to work on cutting-edge Google Cloud projects. - Collaboration with Google: Work directly with Google teams on strategic analytics initiatives. - Comprehensive Benefits: Health coverage, paid time off, and relocation assistance (if applicable). - Work Environment: Flexible remote work with premium equipment and a culture of trust and autonomy.

• You will work with industry leading customers in maintaining Illumio’s technology deployments • You will be responsible for logging and updating cases, informing customers of the case status and providing solution(s) as they become known, in a professional, timely manner, over the lifetime of the support request • Escalation Engineers need to understand customer systems and configurations. Analyze problems/defects and recommend solutions • Be able to work closely with external customers, other support engineers, Development, Sales and others as needed, to gain knowledge and provide solutions • Ability to set customer expectations appropriately and accurately • Provide technical product support to field engineers and technicians for complex problems on company products. May interact with customer and company personnel to isolate and fix product issues • Provide design, reliability and other technical feedback to R&D • Handle escalations to R&D as needed • Provides updates to technical product documentation as issues are identified and fixed • Always interacts with customers directly via email, phone and remote analysis tools. Act as the primary communication contact dealing with customer issues • Populates content and updates to the company knowledge base for both internal and external users • Assists internal field teams whenever a pre-sales issue is reported through to engineering • Mentoring team members and provide Peer Learning and Cross-Training

• Own, maintain, and optimize Samsara's Okta environments (commercial and StateRAMP/FedRAMP), including SSO integrations, group management, Okta Workflows automation, and access policy governance. • Design, build, and support integrations and automations using Workato, including ownership of the OWL-IT IT Genie platform — Samsara's AI-powered IT service delivery and provisioning system. • Administer and support Google Workspace, including Marketplace app management, group and OU configuration, offboarding automation, and service account governance. • Lead and contribute to Identity & Access Management initiatives including birthright provisioning, role-based access controls, Saviynt RBAC, and access lifecycle automation. • Be the primary IT engineering SME for StateRAMP/FedRAMP IT controls — scoping, implementing, documenting, and gathering evidence to satisfy compliance requirements. • Provide Tier 3 escalation support for complex, sensitive, and security-related IT incidents, including SCIM, provisioning failures, and authentication issues across identity-integrated systems. • Build and maintain clear documentation including runbooks, architecture diagrams, access policies, and business process flows in Confluence. • Partner with Security, GRC, and cross-functional IT teams to strengthen the security posture of Samsara's identity and access management infrastructure. • Research, assess, and incorporate new vendors and technologies into the IT stack, including evaluating automation opportunities with tools like Workato One, Vertex AI, and Gemini Enterprise. • Mentor teammates and help elevate the technical capabilities of the broader IT Engineering team. • Champion, role model, and embed Samsara's cultural principles as we scale globally and across new offices.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: In Samsara's Business Technology Core IT team, we work to deliver awesome systems, support, and experiences that enable our teams to be as impactful as possible. As a member of the team, you'll be in charge of owning the technology and processes that enable our people to do their best work. We are responsible for identifying, designing, implementing, and supporting the applications and integrations that create a streamlined experience for Samsarians. As a Sr. IT Engineer on the Identity & Access Management team, you will be a technical owner for Samsara's identity infrastructure — including Okta, Google Workspace, and our Workato-based automation platform (OWL-IT). You will drive strategic initiatives, ensure platform availability and compliance, and directly contribute to reducing IT toil through automation and engineering excellence. You will also act as a subject matter expert for StateRAMP/FedRAMP controls and serve as Tier 3 escalation support for the team's most complex and sensitive requests. This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area. You should apply if: - You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. - You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: - Own, maintain, and optimize Samsara's Okta environments (commercial and StateRAMP/FedRAMP), including SSO integrations, group management, Okta Workflows automation, and access policy governance. - Design, build, and support integrations and automations using Workato, including ownership of the OWL-IT IT Genie platform — Samsara's AI-powered IT service delivery and provisioning system. - Administer and support Google Workspace, including Marketplace app management, group and OU configuration, offboarding automation, and service account governance. - Lead and contribute to Identity & Access Management initiatives including birthright provisioning, role-based access controls, Saviynt RBAC, and access lifecycle automation. - Be the primary IT engineering SME for StateRAMP/FedRAMP IT controls — scoping, implementing, documenting, and gathering evidence to satisfy compliance requirements. - Provide Tier 3 escalation support for complex, sensitive, and security-related IT incidents, including SCIM, provisioning failures, and authentication issues across identity-integrated systems. - Build and maintain clear documentation including runbooks, architecture diagrams, access policies, and business process flows in Confluence. - Partner with Security, GRC, and cross-functional IT teams to strengthen the security posture of Samsara's identity and access management infrastructure. - Research, assess, and incorporate new vendors and technologies into the IT stack, including evaluating automation opportunities with tools like Workato One, Vertex AI, and Gemini Enterprise. - Mentor teammates and help elevate the technical capabilities of the broader IT Engineering team. - Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: - A Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (or equivalent practical experience). - 5+ years of experience in an IT Systems Engineering role with a minimum of 3+ years of hands-on experience with Okta, including SSO configuration, provisioning, group rules, Okta Workflows, and ITGC/SOX-compliant access controls. - Demonstrated experience building and maintaining automation using Workato or similar iPaaS platforms. - Proficiency working with REST APIs (Python preferred) for integration and automation development. - Demonstrated experience administering Google Workspace - Experience implementing and supporting an Identity & Access Management solution in a corporate environment. - Solid fundamentals in IT security, corporate systems, and compliance, with experience contributing to audit-ready processes and controls documentation. - Ability to work cross-functionally and lead technical work autonomously across functions and with stakeholders at all levels. An ideal candidate also has: - Hands-on experience with an IGA/PAM platform. - Experience supporting StateRAMP, FedRAMP, or SOX IT General Controls (ITGCs) in a fast-moving environment. - Expertise building complex Workflows for automating complex IT Operations Processes. - Google Apps Manager (GAM) Experience. - Demonstrated experience with Workato Connector SDK or building custom connectors. - Familiarity with Google Cloud Platform (GCP), Splunk, or Terraform for infrastructure automation and observability. - Experience with SCIM provisioning patterns and troubleshooting across enterprise SaaS applications. - Ability to build Splunk dashboards and alerts for operationalizing integrations and monitoring identity events. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance, subject to plan terms and conditions. Learn more about our total rewards and benefits below. Annual Base Salary $104,125—$175,000 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.