Intrado Life & Safety, Inc.

Role Description We are seeking a temporary, full-time Data Validation Specialist to support a short-term data accuracy project. This role involves: - Cross-referencing records across multiple business systems - Verifying that source documentation matches system data - Documenting findings in a structured tracking sheet according to a clearly defined process Detailed written instructions and training will be provided at the start of the engagement. This is a fast-paced, detail-driven role ideal for someone who can quickly ramp up, work independently through a high volume of records, and deliver consistent, accurate results within a compressed timeline. Qualifications - Strong proficiency in Excel (data entry, filtering, sorting, basic formulas) - Salesforce experience preferred - Microsoft Dynamics 365 experience preferred - Strong attention to detail and document review skills, including reading and extracting data from PDFs - Ability to learn and follow detailed written procedures quickly - Comfortable working independently and managing a high-volume workload within a tight deadline - Strong written documentation skills for logging findings clearly Requirements - 1-3 years in data operations, sales/revenue operations, business operations, or a similar analytical/administrative role - Candidates who can start immediately, work 40 hours a week and commit to a two to four week time period preferred Benefits - The pay rate for this position is $20 an hour Company Description Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Role Description The Senior Product Manager (PM) for Agent Assistance defines and delivers AI-driven capabilities that support call takers and frontline agents during high-pressure, real-time interactions. This role owns the vision, roadmap, and delivery of agent assistance features that improve speed, accuracy, consistency, and outcomes in live call handling workflows. The PM operates within Intrado’s product operating model, partnering with Sales, Customer Success, Engineering, Marketing, and Product Operations to move initiatives through Intrado’s Product Lifecycle Management (PLM) stage gates from concept to launch and offer success. Success is measured by adoption in production, measurable time savings and quality improvements, and sustained performance through monitoring and iteration. Key Responsibilities - Product Strategy and Outcomes - Define the product vision and strategy for Agent Assistance, grounded in the highest impact problems for call takers and supervisors. - Maintain an outcome-based roadmap narrative (Now, Next, Later) that communicates direction without overcommitting to delivery dates. - Align priorities to business value and customer impact, and clearly articulate trade-offs and sequencing. - PLM Ownership and Cross Functional Governance - Drive agent assistance initiatives through Intrado PLM phases and gates (concept, definition and investment, planning and development, launch and offer success). - Produce and maintain required PLM artifacts, including problem statement, Product Requirements Document, business case inputs, and release readiness materials. - Partner with Product Operations on governance, readiness checklists, and cross functional alignment for launch coordination. - Requirements and Delivery Execution - Own end to end requirements for agent assistance features, including user stories, acceptance criteria, and edge case handling for real time workflows. - Partner with Engineering to plan and execute delivery through quarterly planning and sprint execution, and to maintain high predictability of release outcomes. - Coordinate pilots, phased rollouts, and enablement inputs to ensure a smooth transition from build to adopt. - AI Quality, Trust, and Operational Readiness - Partner with AI services teams to define model and system requirements, evaluation approach, and performance thresholds. - Ensure AI outputs are reliable, explainable where appropriate, and designed to augment rather than automate decision making in critical workflows. - Define and operationalize monitoring for accuracy, latency, failure modes, and user feedback, and prioritize improvements based on real world performance. - Data, Security, and Compliance Alignment - Ensure requirements account for data custody, storage, access control, and security expectations for call recordings and transcripts. - Partner with InfoSec, Legal, and Operations to align on permissions, privacy, and contractual considerations for AI enabled features. - Maintain readiness for regulated customer environments, including documentation and review inputs needed for security and compliance checkpoints. Qualifications - Bachelor’s degree in Computer Science, Engineering, Business, or a related field, or equivalent experience. - 7+ years of product management experience, including ownership of complex, user facing products in SaaS or mission critical environments. - 5+ years of experience with call handling environments. - Demonstrated success leading cross-functional product initiatives with measurable business outcomes. - In-depth understanding of NG911 standards, protocols (including SIP, ESInet, i3 architecture), and interoperability requirements preferred. - Proven experience developing and presenting business cases for mission-critical systems, including market analysis, ROI projections, and regulatory compliance considerations. - Experience mentoring or managing junior team members. - Exceptional communication and presentation skills with the ability to influence across all organizational levels. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with roadmap and project management tools preferred. - Strong analytical skills and a commercial mindset; capable of making sound, data-driven decisions. Benefits - Comprehensive benefits package including medical, dental, vision, life and disability coverage. - Paid time off. - 401(k) retirement plan. - Paid parental leave. - Access to a robust library of personal and professional training resources. - Employee discounts. - Critical illness and hospital indemnity coverage. - Access to legal support. - Pet insurance. - Identity theft protection. - EAP (Employee Assistance Program) that includes free mental health resources/support. Compensation The starting compensation is anticipated between $130,000 and $160,000 and will be commensurate with experience. Company Description Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters.

Role Description L'administrateur associé des contrats clients jouera un rôle clé dans le soutien des abonnements annuels et des renouvellements de service qui alimentent nos clients d'entreprise. Vous travaillerez en étroite collaboration avec les équipes des ventes, du succès client, du service juridique et des finances afin d'assurer un traitement des contrats précis, rapide et conforme pour les agences qui comptent sur notre technologie pour protéger les communautés. Ce rôle est idéal pour quelqu'un de très attentif aux détails, hautement organisé et motivé à développer une expertise en opérations contractuelles au sein d'une entreprise axée sur une mission et en forte croissance. - Préparez, examinez et traitez les contrats de renouvellement annuels, les modifications, les mises à jour des prix, les bons d'achat et les formulaires de commande pour les clients d'entreprise. - Assurez-vous que les documents de renouvellement reflètent les configurations actuelles des produits, les conditions d'abonnement, les niveaux de service et les obligations contractuelles. - Maintenir l'exactitude des données des contrats clients au sein des systèmes Salesforce et de gestion des contrats. - Collaborez étroitement avec les ventes et la réussite client pour garantir que les clients reçoivent des forfaits de renouvellement complets et conformes. - Collaborez avec le service juridique pour intégrer les mises à jour de langage requises, les modifications des termes ou les clarifications des contrats. - Collaborez avec le service financier pour vérifier les prix, les détails de facturation et les exigences en reconnaissance des revenus. - Assurez-vous que les termes contractuels respectent les politiques de l'entreprise, les normes d'approvisionnement du secteur public et les exigences réglementaires. - Tenir des registres de contrats organisés, des traces d'audit et des historiques de versions. - Fournir une communication claire et professionnelle concernant l'état du contrat, les documents requis et les prochaines étapes. - Répondez aux demandes internes concernant les modalités du contrat, les échéanciers de renouvellement, les détails tarifaires ou les besoins en documentation. - Préparez et distribuez des rapports, en assurant leur exactitude. - Travailler avec les clients sur les litiges concernant les commandes d'achat. Qualifications - 1+ ans d'expérience en administration de contrats, gestion de commandes, opérations commerciales, soutien aux achats ou un rôle administratif similaire. - Grande attention aux détails et capacité à gérer plusieurs échéances. - Excellentes compétences en communication écrite et orale. - Compétence requise avec Salesforce. - Capacité à travailler avec des informations sensibles et à maintenir la confidentialité. - Expérience en technologie, SaaS, ou sécurité publique/contrats gouvernementaux. - Baccalauréat ou expérience équivalente en administration des affaires, opérations, études juridiques ou domaine connexe. - Une expérience de travail équivalente dans un poste similaire peut être substituée aux exigences éducatives. Benefits - Assurance médicale, assurance dentaire et assurance des soins de la vue. - Assurance-vie et assurance invalidité. - Congés payés. - Régime enregistré d’épargne-retraite (REER). - Remboursement de frais de scolarité. - Congés parentaux payés. - Accès à une bibliothèque complète de ressources de formation personnelle et professionnelle. - Rabais d’employés. - Assurances couvrant et plus encore.

Role Description The Senior Product Manager, Network & Information Services (N&IS), drives the vision, roadmap, and delivery of solutions that enable seamless, standards-based interoperability across emergency communications ecosystems, including carrier networks and satellite. This role ensures reliable exchange of emergency signaling, location, and multimedia data, with a focus on resilient communications through satellite-enabled routing, failover, and network augmentation. Working within Intrado’s product model, you will partner cross-functionally with Sales, Customer Success, Engineering, Network Operations, Product Operations, and external telecom and satellite partners. They lead initiatives from concept to launch through PLM stage gates, with success measured by network interoperability, system resiliency, reduced routing failures, regulatory compliance, and reliable performance in real-world emergency scenarios. Key Responsibilities - Product Strategy and Roadmaps: - Develop and execute a comprehensive product strategy that aligns with the company's overall vision and goals. - Create and maintain a detailed product roadmap, outlining milestones and timelines for product development. - Cross-Functional Collaboration: - Collaborate with cross-functional teams, including engineering, design, marketing, and sales, to ensure successful product development and launches. - Foster effective communication and collaboration among team members to drive efficiency and innovation. - Market Analysis: - Conduct market research to identify opportunities, trends, and competitive landscape. - Analyze customer feedback, behavior, and market data to make informed decisions and adjustments to product strategies. - Product Development: - Lead the product development process from ideation to release, ensuring high-quality and timely delivery. - Prioritize features and enhancements based on customer needs, market trends, and business priorities. - User Experience and Design: - Work closely with the design team to create user-centric and intuitive product experiences. - Advocate for the importance of user experience and usability in product development. - Metrics and Performance: - Define key performance indicators (KPIs) and track the success of product launches. - Analyze product performance data to make data-driven decisions and optimize product features. - Stakeholder Management: - Engage with internal and external stakeholders to gather feedback and requirements. - Communicate product updates and roadmap progress to stakeholders, including executives. Qualifications - Bachelor’s degree in Computer Science, Engineering, Business, or related field, or equivalent experience. - 7+ years of product management experience, including delivery of complex, user-facing products within SaaS, telecommunications, or mission-critical network environments. - Demonstrated success leading cross-functional initiatives with measurable business and operational outcomes. - Strong understanding of NG911 standards, ESInet, SIP, i3 architecture, and network interoperability requirements preferred. - Experience building business cases for network-based or public safety systems, including ROI, scalability, and regulatory considerations. - Experience mentoring or leading product team members. - Exceptional communication and stakeholder management skills across technical and non-technical audiences. - Proficiency in Microsoft Office Suite and product management tools (e.g., roadmapping, backlog, and analytics tools). - Strong analytical mindset with the ability to make data-driven decisions in performance-sensitive environments. Benefits - Comprehensive benefits package including medical, dental, vision, life and disability coverage. - Paid time off. - Registered Retirement Savings Plan (RRSP). - Tuition reimbursement. - Paid parental leave. - Access to a comprehensive library of personal and professional training resources. - Employee discounts. - Insurance coverage and more! Compensation The compensation is anticipated between $150,000 and $160,000 CAD and will be commensurate with experience.

Role Description The Lead Software Architect is responsible for defining and guiding enterprise and solution architecture strategy for complex, scalable platforms and applications that support core organizational functions. This role drives architectural direction through analysis, governance, standards, and technology evaluation, ensuring architectures meet current business needs while anticipating future capabilities. The Lead Software Architect partners closely with engineering leadership, product, security, and business stakeholders to ensure architectural alignment, influence roadmaps, and reduce delivery risk. This is a strategy-first role focused on design leadership, decision frameworks, and cross-team alignment. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience). - 8+ years of experience in software engineering, systems design, or solution architecture, with demonstrated ownership of architecture across multiple products/systems. - Proven experience leading architecture strategy, establishing standards, and conducting architecture reviews for large initiatives. - Deep knowledge of designing complex architectural frameworks and guiding multi-team technical direction without appreciable direction. - Strong ability to develop specifications for new products and enhancements and define integration concepts. - Experience creating and maintaining reference architectures, patterns, and guardrails. - Strong stakeholder communication and influence skills; ability to align technical strategy to business goals. - Ability to evaluate technology trends and recommend solutions that increase systems flexibility and cost-effectiveness. - Strong written and verbal communication skills (MS Word, Excel, Visio, PowerPoint). - Experience with wireless 4G and 5G communications networks. - Experience with SIP and IMS communications networks. - Experience with HTTP and RESTful Web-Service APIs. - Experience with large system deployments with complex data flows and message flows, with the ability to grasp the end-to-end system behavior and describe it to a variety of technical and non-technical audiences. - Ability to navigate, understand, and implement a variety of industry standards: 3GPP wireless 4G/5G, ATIS, IETF RFC’s, NENA. - Ability to estimate the development effort for new feature requests. - Ability to translate customer needs and requests into detailed technical requirements and provide guidance to the development teams with regard to the implementation of various features and capabilities. - Ability to maintain accurate and up-to-date functional requirements for multiple platforms and products. - Ability to work collaboratively with product, sales, development, deployment, and support teams. Requirements - Define, develop, and evolve application, platform, and system architectures aligned to business objectives and technical standards. - Create and maintain reference architectures, patterns, guardrails, and principles to guide development and delivery teams. - Establish and own architectural governance models (e.g., review processes, exception handling, architecture decision records). - Lead architectural reviews and provide recommendations on build/buy/integrate decisions for major initiatives. - Establish design, integration, and security standards to ensure consistency, maintainability, and long-term scalability. - Lead high-level architecture analysis and develop specifications for new products, platforms, and major enhancements. - Produce solution designs and architecture artifacts (current/future state diagrams, integration models, NFRs, decision logs, roadmaps). - Ensure architectures address non-functional requirements such as scalability, reliability, performance, security, and maintainability. - Identify and mitigate architectural risks early; define options and tradeoffs for stakeholder decision-making. - Partner with engineering, product, security, and business stakeholders to ensure systems meet current and future needs. - Translate business strategy into technical direction and align multiple teams and systems to a cohesive architecture. - Communicate architecture decisions, standards, and roadmaps clearly to technical and non-technical audiences. - Evaluate emerging technologies and recommend options that increase cost-effectiveness, flexibility, and systems scalability. - Analyze current architectures to identify improvement opportunities and modernization paths. - Promote best practices for integration and architecture evolution, including interoperability with third-party solutions where relevant. - Provide architectural guidance for reliability and operational readiness (e.g., resiliency patterns, observability requirements, incident learnings into design). - Serve as an escalation point for architecture-related issues impacting delivery or stability; coordinate with appropriate teams for resolution. - Influence technical direction across teams through mentorship, architectural coaching, and facilitation of reviews and decision forums. - Coordinate the work of others to ensure architectural alignment and successful project completion. Benefits - Comprehensive benefits package including medical, dental, vision, life and disability coverage. - Paid time off. - Registered Retirement Savings Plan (RRSP). - Tuition reimbursement. - Paid parental leave. - Access to a comprehensive library of personal and professional training resources. - Employee discounts. - Insurance coverage and more!

Role Description Intrado is looking to hire an Associate Data Analyst to join our team. The Associate Data Analyst plays a key role in managing and validating data to support business operations. This position involves handling incoming cases, ensuring accurate documentation, and coordinating with internal teams to drive resolution. With a focus on efficiency and accuracy, the role requires strong analytical skills, attention to detail, and the ability to escalate complex issues to senior staff when necessary. - Process cases as they enter the department - Uses pattern‑matching techniques (such as regular expressions) to validate raw data and detect anomalies. - Identify cases that need to be escalated to other staff such as Data Engineers and Senior Data Engineers - Provide department staff with documentation for cases, when requested - Coordinate with internal teams to provide complete solutions for cases - Escalate undocumented cases for further research and processing - Complete various data validation tasks Qualifications - High school diploma or GED required - Some College Experience Preferred Requirements - 1-year data collection or data entry experience preferred - Basic knowledge of MS Word, PowerPoint, Excel, and Outlook required - Basic knowledge of MS SQL preferred - Ability to see and analyze patterns in large sets of data - Must successfully meet the minimum score on a data entry test to qualify Benefits - Medical, dental, vision, life and disability coverage - Paid time off - 401(k) retirement plan - Paid parental leave - Access to a robust library of personal and professional training resources - Employee discounts - Critical illness and hospital indemnity coverage - Access to legal support - Pet insurance - Identity theft protection - EAP (Employee Assistance Program) that includes free mental health resources/support The starting salary is anticipated between $21 and $24 an hour and will be commensurate with experience.