Role Description The Associate Care & Wellness Program Enrollment Specialist will be part of a team that delivers a long-term care insurance program designed to help policyholders live healthier longer and provide education to those who support them. You will be responsible for providing person-centered, strengths & evidence-based, short-term care management services to long-term care insurance policyholders who are interested in aging at place at home. These policyholders may have had recent functional or cognitive changes. This role specifically influences policyholders and caregivers to participate in the program and performs high level telephonic assessments to determine their key risks to aging in place. What you will be doing: - Responding to inbound calls and inquiries about the program. - Researching any prior claim activity and questions or spousal claim activity. - Making outbound calls to policyholders and family members to educate about the program and influence them to participate. - Using standardized tools to comprehensively assess the policyholder and/or family member. - Reviewing program recommendations with the policyholder and/or family member and influencing them to take actions. - Setting up next program steps for the policyholder and/or family member with a colleague on your team based on their needs. - Reviewing the policyholder’s claim intake call and any prior claim information to best understand their current situation. - Using clinical judgment to discern if they are appropriate candidates for intervention or if they need additional care. - Comprehensively assessing and addressing the insured’s biological, psychological, environmental, and social needs. - Exhibiting exceptionally strong phone skills (e.g. empathetic tone, patience, warm voice) and using active listening and motivational interviewing skills during the assessment. - Synthesizing assessment results to make recommendations on appropriate interventions within a program. - Being one of the policyholder’s initial contacts with Genworth at a time of need for them. - Developing a warm and professional rapport with the insured’s care team (family) and integrating them into the assessment when appropriate. - Providing fundamental education on aging resources, medication management, and daily living aids. - Conducting internet research for resources for the insured and advocating for them. - Providing education on common medical conditions using understandable terms for both older adults and their families. - Providing preliminary coaching to caregivers on how to best support the insured. - Solving routine standard problems for policyholders and their families using a network of internal resources. - Working independently and in an interdisciplinary team environment. - Managing and prioritizing a work queue and multiple job responsibilities. - Demonstrating an openness to cross-functional assignments within the position/team. - Providing feedback on process improvement opportunities and coaching peers as appropriate. Qualifications - Passion for working with older adults and their family members. - 2-5 years of professional experience with older adults and their families (home care, home health, hospice, hospital, nursing home, area agency on aging, or community placements). - College degree or certification/license in a field related to care management (e.g., child and family studies, counseling, gerontology, human services, public health, sociology, marriage and family therapy, recreational therapy, respiratory therapy, mental health, nursing, occupational therapy, physical therapy, speech and language therapy, psychology, rehabilitation or social work) or equivalent work experience. - Experience with recruiting, selling, or program enrollment geared towards seniors. - Experience with performing assessments for older adults and caregivers. - Superior written and verbal communication and customer service skills. - Ability to meet weekly productivity standards and maintain a high level of quality. - Able to effectively motivate individuals with post-operative musculoskeletal, neurological and general acute problems. - Demonstrated experience in making sound business decisions using risk management and quality protocols. - Work effectively in a team environment and independently. - Professional and personal effectiveness in establishing relationships with a variety of internal and external customers. - Desire to learn how to interpret Long Term Care Insurance contracts and benefits. - Understanding of single and cumulative medical conditions (particularly those common in the aging process), including their effect on physical/cognitive function, as well as their prognosis and rehabilitative potential. - Good working knowledge of systems applications (e.g., WORD, EXCEL, PowerPoint, etc.) and willingness to learn claims and workflow systems. Requirements - Certification or license in a field related to care management (e.g., child and family studies, counseling, gerontology, human services, public health, sociology, marriage and family therapy, recreational therapy, respiratory therapy, mental health, nursing, occupational therapy, physical therapy, speech and language therapy, psychology, rehabilitation or social work). - Strong knowledge of care, treatment, community programs, equipment and devices used to assist individuals with functional & cognitive impairments in regaining optimal independence. - Strong knowledge of senior/geriatric/home health care, continuum of care, long-term care insurance and/or the Medicare program. - Personal or professional experience with caregiving. - Prior experience working in a corporate environment. - Experience with using a CRM. - Telephonic case management experience. Benefits - Competitive Compensation & Total Rewards Incentives. - Comprehensive Healthcare Coverage. - Multiple 401(k) Savings Plan Options. - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!). - Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave. - Disability, Life, and Long Term Care Insurance. - Tuition Reimbursement, Student Loan Repayment and Training & Certification Support. - Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management). - Caregiver and Mental Health Support Services.

• Responsible for protecting, securing, and proper handling of all confidential data held by Ascensus. • Consistently provide a high level of consultative client service while communicating and coordinating with clients and partners. • Demonstrate a detailed knowledge of retirement plans and the Ascensus business. • Coach and mentor others in all aspects of retirement plan and client relations. • Successfully monitor and follow-up on assigned items. • Provide clients and advisors clear and concise communication regarding services, execution and resolution. • Establish and maintain strong working relationships with dedicated clients and financial professionals. • Participate in the management of vendor relationships on behalf of clients and partner. • Deliver client retention by anticipating client’s needs, recommending changes or actions. • Achieve individual and team goals for service levels, growth and retention.

Role Description The Client Services Manager is responsible for leading, growing, and developing a high-performing team of 6-8 client service professionals, driving process innovation and strategy, while ensuring every client receives best-in-class experience that upholds our Digible standards. Qualifications - 6+ years of relevant experience in a customer facing role - 2+ years of digital agency experience - 1 - 3 years of leading high performing teams - Multifamily/Senior Living/Student Housing Experience a strong plus - Possess superb communication skills, the ability to learn quickly, a growth mindset, and a values-driven personality. Requirements - Thrive on building and leading high-performing teams through mentorship, structure, and accountability - Are data-driven and enjoy managing KPIs that drive performance, efficiency and growth - Excel at problem-solving, navigating complex client dynamics, and maintaining composure under pressure - Embrace process improvement and love designing scalable, efficient strategies that support rapid growth - Can balance client work with bigger-picture thinking to support department and company-wide initiatives - Are a team player and naturally think “we” instead of “I” - Enjoy data analysis and diving into the weeds when needed, while knowing when to zoom out for strategic impact - Are a highly organized individual and pride yourself on keeping track of small details - Lead with curiosity, humility, and authenticity, modeling the values that make Digible unique - Have an insatiable appetite for learning and self-improvement and are striving to be the best version of yourself Benefits - Annual Salary of $95k - $125k - 4-Day Work Week (32 Hour Work Week) - WFA (Work From Anywhere) - 3 weeks of PTO as well as Sick leave, and Bereavement - 11 paid holidays - 401(k) + 5% employer match - 75% employer paid health benefits, including Medical, Dental, and Vision - $75/month reimbursement for Physical Wellness - $75/month reimbursement for Mental Wellness - $1000/year travel fund for employees who have been with Digible 3+ years - Monthly subscription for financial wellness - Dog-Friendly Office - Paid Parental Leave - Company Sponsored Social Events - Company Provided weekly lunches and snacks for in office employees - Employee Development Program

Role Description Customer Service Representatives deliver exceptional support to both new and existing members and providers by assisting with: - Billing and claims inquiries - Enrollment and eligibility verification - Benefits inquiries - Provider changes and provider searches - ID card requests - Authorization status checks - CPT code lookups - Pharmacy inquiries - Transportation coordination - Dental and vision benefits - General information requests - Managing grievances and appeals Work environment: - Call Center environment - Work From Home - Handling a high volume of inbound calls for Healthcare Member and Provider inquiries - Maintain awareness of the way performance and actions affect members - Web camera visibility - Schedule Flexibility Qualifications - 1 year Customer service experience - 6 months Healthcare experience - 1 year Call Center experience - Data entry experience - Must have a private workstation to perform your work - Must have Internet to include a router with Ethernet jack for connectivity to PC (100mps download/20mps upload) Requirements - Ability to navigate multiple computer screens - Ability to answer Healthcare Member and Provider inquiries and type information into the computer system simultaneously - Must be reliable and punctual - Work effectively in a team environment - Work independently without constant supervision - Positive professional attitude - Detail-oriented - Computer literate - Strong reading comprehension and writing skills - Problem-solving skills Benefits - Pay Rate: $15 per hour - 8-hour shift assigned between the hours of 7am - 7pm PST, Monday-Friday (subject to change per the business need)