• Provides guidance, expertise, and support to Engage fi clients by engaging as a strategic partner and acting as a subject matter expert (SME) in the evaluation, selection and negotiation of critical bank and credit union solutions, including but not limited to Credit/Debit/ATM Processing, Visa/MasterCard Brand, PIN/EFT Network, Card Production, Rewards/Loyalty and other related solutions, vendors, and systems. • Builds and maintains strong relationships with clients by uncovering and analyzing client needs, providing and recommending solutions, and guiding the process with internal key stakeholders to achieve clients’ goals and objectives. • Oversees complex client projects and applies Engage fi and industry best practices to execute on client strategies and implement project tactics to mitigate risk and ensure success. • Develops and sustains relationships with key strategic vendors, studies and evaluates financial industry market trends, participates in solution demos, and remains abreast of vendor changes, key competitors, and key system updates and overall functionality in order to effectively and appropriately apply knowledge and insight to client projects. • Evaluates client’s current invoices, existing contracts and current proposals to capture relevant business terms, dates, and pricing. Requests and evaluates new vendor pricing and contract terms based on client’s strategies for vendor selection and unique business needs. Presents initial pricing/ baseline analysis to client. Works with client, client’s legal representative, vendors, and EFI team members to negotiate suitable pricing and contract terms, devising strategies to increase revenue, cut costs, and promote growth for the client while also ensuring alignment with the client’s goals and objectives and monitoring the long-term effects of vendor and pricing changes. • Acts as subject matter expert to assist in process improvement, and implementation in all areas of the company, including assisting in the ongoing development and enhancement of Engage fi best practice project artifacts/tools and integrating the use of technology into processes to gain efficiencies and add value for internal and external stakeholders.

• Leverage proven marketing strategies (full training provided) to attract and mentor clients • Guide individuals through transformational personal growth programs • Work remotely with full autonomy over your schedule • Invest in your own growth & leadership skills • Attend live, weekly team and global training sessions

Role Description The Client Relations Consultant will be responsible for strategically increasing the Company’s pipeline of business opportunities across multiple lines of business. Responsibilities include: - Develop ongoing relationships with client prospects that result in opportunities for enterprise-wide sales staff to engage directly with the client. - Product scope includes, but is not limited to, Travel Nurse/Allied Staffing, Per Diem Staffing, Technology, and Locum Tenens Staffing. - Implement a systematic approach to identifying prospective clients. - Study current market dynamics to identify new or evolving opportunities/solutions for Cross Country to pursue with prospective clients. - Effectively coordinate conference calls, meetings, and travel time for multiple sales executives in varying regions throughout the United States. - Collaborate with multiple regional sales leaders to advance a strategic business development plan supporting quarterly and annual revenue goals. - Develop and execute a high-volume client outreach effort, primarily by phone/email/social media, performing to established metrics for conversion to new business. - Successfully navigate internet websites and social media applications to collect targeted market and client information. - Ensure that current, competitive information is resident in the Customer Relationship Management (CRM) application system. - Engage effectively with business unit leadership, sales leadership, and delivery specialists (e.g., Search Consultants, Account Managers) to fully leverage all potential business opportunities. - Be the primary point of contact for internal research operations and data operations teams to maximize business development efforts. - Research and prepare strategic briefing of potential clients’ prior experience across Cross Country’s continuum of services. - Achieve monthly and quarterly goals/metrics. Qualifications - Bachelor’s Degree and minimum of three years’ experience in a related inside sales or business to business role. Healthcare staffing experience preferred. - Demonstrated success executing a territory penetration plan with clear and measurable outcomes. - Superior verbal and written communication skills are required, demonstrating the ability to communicate credibly with top decision-makers in major healthcare enterprises. - Professional presentation style and demeanor conveying warmth and professionalism over the telephone. - Comfortable with making multiple cold calls into healthcare organizations nationwide to successfully determine appropriate decision-makers. - Committed to achieving goals and resilient when client interest declines. - Demonstrated proficiency with geography, reading maps, and adjusting schedules, meetings, and travel times to United States time zones. - Demonstrated competency with Microsoft Office Suite products in a Windows © environment including, but not limited to, Outlook, PowerPoint, Excel, and Word. - Prior experience with a Customer Relationship Management (CRM) application is preferred, Salesforce © is ideal. - Ability to conduct Internet research in an efficient and productive manner. - Ability to multi-task and prioritize shifting responsibilities in a dynamic, quickly changing, client-driven environment with changing demands and, at times, conflicting assignments. Benefits - Competitive compensation, benefits, and wellness program. - Medical Insurance - Dental Insurance - Vision Insurance - Life Insurance - Disability Insurance - Voluntary Insurance - 401(k) plan - Tuition Assistance - Pet Insurance - Variety of Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access.

Role Description We're looking for personable, motivated individuals who enjoy working with people and delivering outstanding service. As a Client Relations Advisor, you'll serve as a key resource for clients, helping answer questions, coordinate requests, and provide a positive experience throughout every interaction. This remote opportunity is ideal for individuals who enjoy communication, relationship-building, and helping others achieve their goals in a professional and supportive environment. - Serve as a primary point of contact for client communications - Assist with inquiries, requests, and service-related needs - Provide timely updates, guidance, and helpful information - Help coordinate arrangements and ensure important details are communicated clearly - Monitor ongoing client activities and follow up when necessary - Maintain accurate records and documentation within company systems - Support clients with changes, updates, and general assistance requests - Collaborate with team members to help deliver exceptional service experiences - Utilize company resources and technology platforms to support daily activities - Participate in training sessions and continuous learning opportunities Qualifications - Strong verbal and written communication skills - Excellent interpersonal and relationship-building abilities - Strong organizational skills and attention to detail - Ability to manage multiple responsibilities effectively - Comfortable working with digital tools and online systems - Self-motivated with the ability to work independently - Reliable internet access and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain Requirements - Enjoy helping others and creating positive experiences - Build trust through professional communication - Stay organized and dependable in a remote setting - Adapt quickly to new information and changing priorities - Take initiative and work well with minimal supervision - Have an interest in customer relations, hospitality, client support, travel services, administration, or remote career opportunities Benefits - Fully remote work opportunity - Flexible scheduling options - Comprehensive training program - Ongoing mentorship and team support - Opportunities for professional growth and advancement - Performance-based incentives and recognition - Access to travel-related discounts and industry perks - Positive and collaborative team environment