• The professional will be responsible for accurately interpreting technical data based on the materials provided • Ensure technical quality and alignment with the context of each project

Your role at DynatraceThis is a part-time, 24 hours/week, fully remote job opportunity. The Part-time Benefits Advisor supports the administration of core insured and retirement benefits across the LATAM region. This role is responsible for processing all new enrollments and employee benefit changes throughout the benefits lifecycle, ensuring accuracy across HR systems, vendor platforms, payroll, and invoices. The position partners closely with HR Business Partners, Payroll, Finance, Accounts Payable, and benefits vendors to deliver timely, accurate, and compliant benefits administration. This is a part-time employment opportunity. Key Responsibilities Benefits Administration (Lifecycle Support) - Provide day-to-day administrative support for core insured benefits across LATAM, including medical, life, disability, retirement, and work‑life programs. - Process all new benefit enrollments and employee changes, including life events, eligibility updates, and terminations, ensuring timely and accurate execution. - Support benefits administration from hire to exit, including ongoing maintenance and annual renewal activities, under guidance from senior team members. - Ensure benefit transactions comply with country specific plan rules, vendor requirements, and internal policies. - Assist with annual enrollment activities, audits, and data validation efforts. Vendor & Stakeholder Support - Act as an operational point of contact for benefits vendors and brokers related to enrollment updates, data exchanges, and invoice inquiries. - Respond to routine employee and HR Business Partner inquiries, escalating complex cases as needed. - Coordinate with Payroll teams to support accurate benefit deductions, contributions, and retroactive adjustments. - Partner with Accounts Payable and Finance to support vendor invoice processing and payment timelines. Invoice Reconciliation & Financial Support - Perform invoice reconciliation for benefits vendors by validating charges against enrollment data, eligibility records, payroll deductions, and supporting documentation. - Identify, track, and research billing discrepancies, supporting resolution in collaboration with vendors, Payroll, and Finance. - Monitor invoice status and assist with accruals and month‑end and year‑end close activities. - Maintain documentation to support audits and internal financial reviews. Data, Systems & Reporting - Maintain accurate benefits data related to enrollments and changes in HRIS and vendor systems. - Prepare standard reports on enrollments, participation, and benefits costs. - Utilize Microsoft Excel (including formulas, pivot tables, and data validation) to support reconciliations and reporting. - Follow established procedures to ensure data quality and operational consistency. Technology & Continuous Improvement - Use Microsoft tools (Excel, Outlook, SharePoint, Teams) to manage daily tasks and documentation. - Apply approved AI‑enabled tools (e.g., Copilot or similar automation tools) to improve efficiency and data accuracy. - Contribute to process documentation, standard operating procedures, and continuous improvement initiatives. What will help you succeedRequired Qualifications & Experience - Bachelor’s degree in Human Resources, Business, Finance, or a related field. - 2–4 years of experience in benefits administration, HR operations, payroll support, or financial reconciliation. - Experience processing new enrollments and ongoing benefit changes for insured and/or retirement plans. - Hands-on experience with invoice reconciliation and coordination with Finance or Accounts Payable. - Strong working knowledge of Microsoft Excel and Microsoft Office applications. - Experience using HRIS, payroll systems, and/or benefits vendor platforms. - Exposure to AI tools or automation in HR or operations is a plus. Skills & Competencies - High attention to detail and accuracy. - Ability to manage transactional work across multiple countries and vendors. - Basic analytical and reconciliation skills involving payroll and benefits data. - Clear, professional written and verbal communication skills. - Ability to follow established processes while identifying opportunities for improvement. - Professional handling of sensitive and confidential information. Preferred Qualifications - Experience supporting LATAM benefits or working in a multinational or shared‑services environment. - Familiarity with LATAM benefits compliance practices. - Experience using SAP SuccessFactors, particularly Employee Central and/or Benefits functionality. - Interest in learning and applying technology and AI to streamline HR operations. Why you will love being a Dynatracer - Dynatrace is a leader in unified observability and security. - We provide a culture of excellence with competitive compensation packages designed to recognize and reward performance. - Our employees work with the largest cloud providers, including AWS, Microsoft, and Google Cloud, and other leading partners worldwide to create strategic alliances. - You'll get to work at the forefront of innovation with Dynatrace Intelligence—the industry's first agentic operations system. Bringing together deterministic and agentic AI, it helps teams understand what's happening, why it matters, and what to do next— automatically. - Over 50% of the Fortune 100 companies are current customers of Dynatrace. Compensation and RewardsThe hourly pay rate for this role ranges between 9,230 - 11,538.

Role Description The Technical Sales Consultant (TSC) provides technical support throughout the sales cycle. This support is specific to the development of complex applications or solutions for our customer base. - Assists the pursuit team with identifying, qualifying, and quantifying new opportunities. - Assists pursuit team throughout the sales cycle with strategy, tactics, and scope of pursuits. - Uses in-depth product and/or industry knowledge to provide sales presentations and product demonstrations. - Applies industry, technical and company knowledge to identify and recommend integrated solutions, products, and services. - May participate in quote preparation, specification responses, and technical definition with the responsible individuals. - May build a mini application based on client requirements to demonstrate feasibility. - May convey requirements for product specifications and participate in beta testing of company products. Job Essential Functions - Maintains knowledge of assigned products, industries, and accounts, including the Foxboro DCS and Schneider Electric and AVEVA portfolios. - Knows and is known by key clients and participates in key internal and external forums. - Assists with the orientation and training of sales personnel in unique problems and techniques. - Promotes company ability, reputation, products, systems, and specialized technical knowledge. - Writes and/or presents technical or industry solution papers. - Assists in the coordination of major projects. - May provide assistance to Marketing, Engineering, and Services on business, sales, and application issues. - Keeps abreast of solutions implemented by Engineering for promotional materials and competitive analysis. Qualifications - A strong technical background, preferably in engineering. - 6+ years of Foxboro experience and process control in technical sales or related role. - Excellent communication and presentation skills. - A collaborative mindset and a drive to exceed client expectations. Benefits - Medical (with member reward points), dental, vision, and basic life insurance. - Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs. - 12 holidays per year and 15 days of paid time off per year. - Competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. - Support for development through performance discussions, global opportunities, and learning platforms. - Encouragement of collaboration, recognition, and an inclusive workplace. - Volunteer leave and programs with the Schneider Electric Foundation.

• Provide systematic psychiatric consultation to Behavioral Health Care Managers (BHCMs) through Structured Case Review (SCR), with emphasis on: High-risk patients, Patients new to treatment, Individuals not meeting clinical targets, Complex diagnostic presentations • Advise Primary Care Providers (PCPs) regarding: Evidence-based pharmacologic treatment recommendations, Diagnostic clarification strategies, Lab monitoring and medication management considerations • Document treatment recommendations directly within partner electronic health record systems to support seamless care coordination • Remain available for occasional urgent consultations with PCPs regarding complex patient presentations, targeting response times within one business day (or one hour for urgent needs) • Utilize Cabana’s clinical registry and measurement-based care systems to: Track patient progress across assigned caseloads, Identify patients requiring treatment escalation or care adjustments, Support population-level behavioral health management initiatives • Participate in weekly caseload review meetings with BHCMs and interdisciplinary care teams • Review validated outcomes data utilizing tools such as: PHQ-9, GAD-7, Columbia Suicide Severity Rating Scale (C-SSRS) • Support treatment-to-target care planning and symptom remission strategies • Serve as a clinical mentor and psychiatric resource for PCPs and BHCMs • Provide guidance regarding: Behavioral health treatment planning, Diagnostic conceptualization, Medication management strategies, Management of complex psychiatric presentations • Collaborate closely with interdisciplinary care teams to improve integration of behavioral health services within primary care settings • Maintain strong communication and collaborative relationships across remote care teams • Partner with Cabana’s Clinical Director to: Design and refine psychiatric consultation workflows, Develop escalation pathways and consultation protocols, Establish documentation standards for CoCM implementation • Support development of: Standard operating procedures (SOPs), Clinical workflow frameworks, Quality assurance processes, Pilot program launch strategies • Participate in quality review meetings and contribute psychiatric insight to operational and performance improvement discussions • Perform all other duties, as assigned