Dispatch Specialist I - Behavioral Health
Location
United States
Posted
1 day ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Dispatch Specialist I - Behavioral Health
Solari
Role Description The Dispatch Specialist I is responsible for managing dispatch functions for crisis line services. This position promotes and maintains a business culture that is focused on Solari’s core values of compassion, effort, and ownership. - Receives and dispatches teams/clinicians timely and effectively. - Provides concise and accurate information to teams/clinicians; maintains awareness of teams/clinicians’ needs and safety. - Manages tracking logs accurately and in a timely manner; creates reports when business needs dictate. - Documents all dispatch and related interactions in the electronic health record and tracking logs. - Adhere to call center policy and procedures. - Participate in required training and supervision; willingness to expand knowledge of suicide intervention and prevention, the behavioral health and physical health systems, Medicaid managed care, mental health and diagnostics, community resources, and recovery and resiliency practices. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures. - Assist other Contact Center staff in answering and screening incoming crisis requests when business needs dictate. - Respond to incoming calls and requests for dispatch services; complete outbound calls, emails, text, or chat to effectively coordinate care and resolve crisis situations. - Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. - Screen incoming requests. - Screen and dispatch incoming calls or contacts from first responders directly. - Back up for other Contact Center staff as required by business needs. - Other duties as assigned. Qualifications - 1-2 years of Dispatch, contact center, or emergency services experience preferred. - GED/High School diploma, required. - Must meet the following BHPP education and experience requirements: An individual who has six weeks of behavioral health work experience/dispatch experience and has the skills and knowledge required to provide behavioral health services and has one of the following: an Associate’s degree, a High school diploma, or equivalency. Requirements - Ability to operate computer systems and use multiple computer screens simultaneously. - Strong problem-solving and multi-tasking skills. - Strong knowledge of resources and systems in the community to better assist the team. - Ability to act professionally and maintain appropriate boundaries with clients and staff. - Ability to consistently demonstrate compassion and meet people with compassion; Effort, every interaction deserves my best effort; and Ownership, which drives the company's success. - Demonstrate effective engagement skills; inspire hope and promote recovery and resiliency. - Demonstrate effective documentation skills; ensure all interactions are documented in the designated electronic health record in accordance with policies and procedures. Benefits - Friendly work environment. - Generous paid time off (PTO). - Health benefits (Medical/Dental/Vision) that start the first of the month following the hire date. - Competitive compensation. - Convenient office locations and Hybrid Schedule. - On-site fitness room free to all employees (Tempe Office). - Basic Life Insurance. - Voluntary Life, Spouse, Child Insurance. - Critical Illness w/free dependents. - Critical Illness Spouse. - Short Term & Long Term Disability- Starts first of the month after 90 days of employment. - 401K & 401K Roth - Starts first of the month after 90 days of employment. - United Pet Care. - LifeLock for identity theft. - LYRA EAP Program- 25 free sessions for mental health per family member.
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Aytu Biopharma IncAytu BioPharma aspires to be the leading pediatric-focused pharmaceutical company in the world. Aytu will achieve this by commercializing novel therapeutics, providing best-in-class patient access, unleashing the talents of their people, and developing important and needed therapeutics for children of all ages. Individual actions, collective attitude, and company results will inspire others to do great things. Aytu’s people, products, pipeline, and platform will effect positive change in healthcare delivery and patient outcomes.
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