At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better. Role Overview: Could you be our next Customer Service Representative? Globe Life is looking for a Customer Service Representative to join the team! In this role, you will be responsible for providing superior customer service. Providing exceptional service by ensuring all inquiries and issues are handled promptly and professionally using multiple systems. Through training, CSR’s focus on first contact resolution and high customer satisfaction while maintaining adherence to defined operational standards set for CSR's (i.e. attendance, utilization, call quality, etc.). The Customer Service Representatives acts on behalf of Globe Life Inc. as a first-tier support for all customer inquiries and is required to effectively communicate and resolve each related issue. This position is also required to assist with important department and company initiatives, on an as-needed basis. This is a remote / work-from-home position. What You Will Do: - Assist with daily call volume (service level takes priority). - Provide accurate resolutions to customer inquiries in a professional and courteous manner. - Ensure customer needs are met on every interaction (phone, email, written correspondence, etc.). - Meet Quality Assurance Requirements and other key performance metrics. - All other duties as assigned. - Excellent verbal & written communication skills. - Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections. - Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of the Internet for business use. Ability to learn new computer systems. - Knowledge of customer service principles and practices. - Teamwork – Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team. - Customer Service Focus – Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations. - Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers. - Have flexibility in your schedule. - Must be detail-oriented. - Ability to professionally handle and resolve escalated issues. - Monday to Friday schedules, no weekend phone schedules. What You Can Bring: - 1 year of customer service experience in a similar role. - High school diploma or equivalent. - Heavy computer and phone usage. - Ability to sit 90% of the workday - Willingness to work shift work and overtime is required Applicable To All Employees of Globe Life Family of Companies: - Reliable and predictable attendance of your assigned shift. - Ability to work full time and/or part time based on the position specifications. How Globe Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at Globe Life: - Competitive compensation designed to reflect your expertise and contribution. - Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. - Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan. - Paid holidays and time off to support a healthy work-life balance. - Parental leave to help our employees welcome their new additions. - Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. - Company-paid counseling for assistance with mental health, stress management, and work-life balance. - Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. - Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At Globe Life, your voice matters.

• Manage incoming support requests from both B2B clients and Smart Fridge users. • Respond to inbound support tickets via Zendesk or other support platforms • Provide timely and accurate responses to questions related to: • Smart Fridge usage and access • Meal purchases and scanning issues • Wallet balance and payment questions • Bulk meal orders and delivery inquiries • Ensure tickets are resolved efficiently while maintaining high customer satisfaction • Follow established SLAs for response and resolution times • Assist office managers or program administrators with operational questions • Support bulk meal orders including order changes, scheduling questions, and delivery coordination • Help troubleshoot issues related to office programs or workplace meal services • Ensure client concerns are addressed professionally and escalated when necessary • Assist users experiencing issues with: • App login or access • QR scanning and purchase transactions • Wallet top-ups and payment processing • Account or reward issues • Investigate fridge-related incidents such as product availability, scanning issues, or access problems • Identify operational issues and ensure they are escalated to the appropriate teams when necessary. • Track recurring ticket themes and operational friction points • Maintain accurate records of support interactions

• Assist residents, consumers, and vendors with telephone, e-mail and online communications inquiries. • Provide timely and Professional solutions based service. • Assist with service inquiries, account questions, scheduling, general needs. • Deliver a good customer experience through clear and transparent communication. • Coordinate and track service requests from start to finish. • Schedule appointments, update residents and property teams. • Ensure timely follow up by liaising with internal departments and service suppliers. • Maintain accurate records of residents, vendors, and services to ensure corporate systems are up to date. • Collaborate with property management teams and other internal departments. • Participate in team meetings, training and professional development opportunities.

Role Description Mercier Consultancy is seeking a Croatian-Speaking Travel Support Agent to join our remote team while working from Greece. This role offers the flexibility of working from a beautiful location while providing excellent travel support services for Booking.com customers. In this position, you will assist Croatian-speaking customers with their travel bookings and inquiries on the Booking.com platform. Your role is crucial in ensuring a smooth, hassle-free experience for travelers, helping them navigate options, resolve issues, and enjoy their trips. ***ALREADY LIVING IN GREECE? YOU WILL RECEIVE 1200 HIRING BONUS!*** - Deliver outstanding customer support to Croatian-speaking users of Booking.com through various communication channels - Help clients with reservations, modifications, cancellations, and general travel questions - Resolve issues promptly and professionally to maintain high customer satisfaction - Keep detailed records of interactions and transactions in the company database - Work collaboratively with internal teams to improve customer service processes and policies Qualifications - Fluency in Croatian and English, both written and verbal - Previous customer service experience, preferably in travel or hospitality - Strong communication and problem-solving skills - Comfortable working remotely and managing time effectively - Self-motivated, proactive, and detail oriented - Ability to work in a fast-paced environment and handle multiple tasks - Right to live and work in Greece or EU citizen status Benefits - Competitive Monthly Salary - Monthly Performance Bonus - Fully Paid Relocation Package (Flight, Transfer and 3 months accommodation) - 1200 euros hiring bonus if you are already in Greece - Private Health Insurance - 50 euros food bonus (if work from office) - 2 Extra Salaries Per Year - A lot of extra perks