Role Description The EHR Helpdesk Analyst provides advanced technical support for the Epic electronic health record (EHR) system and related clinical applications across 13 state-operated behavioral healthcare facilities. This role provides technical support to clinical and administrative staff, ensuring timely and accurate resolution of IT issues while promoting system reliability and end-user satisfaction. Working as part of the centralized IT Helpdesk, the Analyst ensures prompt and effective resolution of Epic and non-Epic related issues and contributes to the stability and usability of the system in support of high-quality patient care. Fully remote, 1st shift (7AM-3:30PM EST). Resolves technical issues, manages access, and supports users; may work weekends and holidays to ensure reliable patient-care systems. Key Responsibilities - Provide support for Epic applications, workflows, access, printing, and integration issues. - Serve as the initial point of contact for IT support issues related to Epic EHR and other healthcare IT systems. - Troubleshoot complex application, account, and workflow issues related to Epic and other clinical systems. - Provide basic remote desktop support for computers, printers, mobile devices, and peripherals across all facilities. - Assist users with account provisioning, password resets, Epic access requests, and basic application troubleshooting. - Monitor ServiceNow queues and manage incident resolution in accordance with service level agreements (SLAs). - Assist with Epic user account provisioning, role changes, template assignments, and security access requests. - Participate in go-live support and system upgrade events, including Technical Dress Rehearsals (TDRs). - Collaborate with clinical informatics, application analysts, and technical teams to ensure coordinated support. - Maintain documentation, knowledge base articles, and standard operating procedures. - Deliver informal user training and guidance on proper Epic use and common troubleshooting techniques. - Support change management and scheduled downtime communications as needed. - Ensure adherence to HIPAA, security, and IT governance policies in all technical activities. - Escalate critical issues and downtime events according to established protocols. Qualifications - Minimum of 2 years providing Epic technical support in a healthcare or clinical environment. (Required) - Proficient with ServiceNow or other enterprise ticketing systems. (Required) - In-depth understanding of EHR platforms (e.g., Epic, Cerner, Allscripts). (Required) - Epic certification in one or more modules (e.g., EpicCare, Ambulatory, Security, or Service Desk). (Highly desired) - Experience supporting Epic applications (e.g., Ambulatory, Inpatient, ASAP, or HIM). (Highly desired) Requirements - Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. - The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. - Candidate must understand this is a first shift position and the working requirements are 7:00 AM EST - 3:30 PM EST which includes weekends and holidays. - Candidate must be able to attend a remote webcam interview.

Role Description Baptist Health is looking for a Cardiology Applications Lead to join our team! This is a remote work position that requires residency in KY or IN. - Under general direction, responsible for application and integration of information technology in the healthcare setting. - Serve as a liaison between the IT department and operations to align system design with operational processes. - Includes data collection, workflow analysis, system configuration, testing, and support. - Participates in application deployment and procedure documentation. - Ensures that the software build meets organizational goals and external mandates such as HIPAA and Meaningful Use. - Has technical knowledge of all phases of applications system analysis and project management. - May have duties instructing, directing, and checking the work of other Application Analysts, personnel, and project team members. - Acts as project leader for projects with moderate to large budgets or system-wide implications, multiple projects of a short to long-term duration, and medium to large projects. Qualifications - Bachelor’s degree or minimum four years direct experience in lieu of degree. - Travel required. Company Description Baptist Health is an Equal Employment Opportunity employer.

• Manage and maintain security policies in environments using Fortinet firewalls (FortiGate, FortiManager, FortiAnalyzer) • Perform connectivity troubleshooting and access rule analysis • Support deployment projects for ZTNA, NAC, and network segmentation • Standardize configurations and documentation per client (policies, logs, objects) • Collaborate with the InfraSec and MDR teams on incidents and improvements • Participate in the evaluation and implementation of new security technologies • Work on change management, requests, and technical interactions with clients.

Assistant Asset Management Operational Analyst locations Hartford, CT time type Full time Assistant Asset Management Operational Analyst, Private Real Estate, HIMCO HIMCO (The Hartford Investment Management Company) is seeking an Assistant Asset Management Operational Analyst to support operational and analytical activities for a $14B+ private real estate portfolio of equity and debt investments. The Assistant Analyst will provide investment operational support to the Private Real Estate team and perform analytical work across a group of real estate assets, including debt, equity, and fund investments. The role partners closely with multiple internal functional areas in a dynamic, fast-paced environment. This position is based in our Hartford, CT office on a full-time, hybrid schedule (three days in the office; two days remote). Responsibilities: - Assist in reducing operational risk for the Private Real Estate team by supporting best execution for clients, improving asset performance, and managing risk within the approved strategies. - Support data analysis and reconciliation, accounting-related initiatives, client reporting, and technology enhancements; contribute to business continuity analytics, internal/external audits, Compliance support, and special projects. - For the active commercial mortgage loan (CML) portfolio, partner with the loan servicer to ensure timely processing of debt service payments and completion of required insurance placement and insurance risk monitoring; verify annual property inspections and address servicing projects. - Work with the Closing team to facilitate new loan and equity closings, including tracking legal documents, financial statements, and settlement statement details to support a smooth post-closing transition to Asset Management. - Review quarterly reports and capital activity notices for real estate limited partner (LP) funds and Low-Income Housing Tax Credit (LIHTC) investments. - Support the team in managing real estate debt and equity assets across property types including multifamily, industrial, office, retail, and self-storage. - Support debt asset management activities, including tracking loan performance; analyzing key risk metrics; assisting with collateral valuations; and performing loan risk rating reviews across fixed- and floating-rate structures. Assist Asset Managers in responding to borrower requests, evaluating potential modifications, and coordinating follow-up actions. - Assist with construction loan administration, including draw processing, monitoring, and ongoing risk evaluation. - Support the asset management of joint venture equity investments, including coordination and oversight of any third-party debt associated with these assets. - Assist with equity asset management activities, including valuations and asset summaries; annual budgeting; monitoring construction/renovation projects; reviewing rent rolls, lease expirations, and tenant credit; tracking operating expenses; and overseeing capital expenditures. - Provide timely, accurate updates and responsive client service related to managed assets, as needed. - Collaborate with other members of Private Real Estate to share ideas and best practices, and support department- and company-wide initiatives and special projects, as needed. - Demonstrate strong ownership, attention to detail, and the ability to work independently while contributing to a collaborative, positive team culture. Qualifications - Bachelor’s degree or equivalent work experience required. Coursework in Finance, Accounting, Economics, Real Estate Investments, and/or other investment asset types is preferred. - Basic understanding of Real Estate Accounting , GAAP Reporting and financial statements (including property-level operating statements, balance sheets, and borrower-specific financials). Tenant credit analysis is a plus. - Knowledge of investment accounting and investment operations is beneficial. - Commercial real estate or related finance experience is a plus, including internship experience. - Understanding of fundamental drivers across real estate sectors is a plus (e.g., multifamily, industrial, office, and retail). - Familiarity with major U.S. geographic markets and/or third-party research and online data sources is a plus (e.g., CoStar, Green Street, CBRE research). - Ability to prioritize and manage multiple deliverables across teams while meeting deadlines. - Strong written and verbal communication skills. - Proficiency with Excel, Word, and other Microsoft Office applications (e.g., PowerPoint). - Familiarity with AI-assisted tools (such as CoPilot) to improve efficiency and accuracy in processes, research, and reporting is a plus. Compensation The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is: $80,001 - $94,999