• Heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns • Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing • Responsible for coordinating credit approvals and fulfillment of all online orders • Troubleshoots guest issues with orders and general product inquiries • Provides product recommendations and substitutions as appropriate • Escalates guest issues efficiently and to the right place for resolution • Other special projects as requested by supervisor

• Perform preventive maintenance, fault repairs and corrective actions on elemental analysis instruments, metallographic equipment, thermal analysis instruments and GC-MS systems. • Install new equipment and perform upgrades on existing systems. • Provide training on theory, operation, software and maintenance best practices. • Provide technical support to customers and internal teams, including engineers and field technicians. • Diagnose and troubleshoot issues related to components and instrumentation. • Prepare technical and expense reports using corporate tools. • Participate in trainings and certifications as required. • Contribute to the continuous improvement of products and services. • Carry out all tasks assigned by area leadership.

• Assist the department with the development, updates, data management, and implementation of required reporting for safety, security and discipline incidents. • Assist with the design, development, and format of required reports which meet industry reporting standards as well as addressing managerial reporting requirements. • Exhibit knowledge and expertise in supporting software applications, quality assurance, and reporting structure and the relationship to the data system. • Verify that reports displayed or generated are readable, capture required information and are functioning appropriately. • Assist in verifying accuracy and reliability of data received from district and/or schools. • Conduct reviews of applications and district reports to identify technical and reporting problems. • Develop, review, and provide technical assistance materials and support regarding functionality, user management, and the data collection process for school district personnel. • Provide technical assistance and guidance to school districts in regard to their implementation of the strategies and activities necessary to address findings. • Perform simple and complex Excel calculations and reports for the Office of Safe Schools as needed. • Provide technical support in the department’s handling of school district audit findings, which includes timely review of audit findings, timely delegation of audit findings to other offices within the department, and timely follow-up with districts for resolution. • Coordinate compliance and monitoring visits to schools and school districts to ensure adherence with various statutory requirements for safety and security reporting. • Review programs periodically to ensure that activities conform with existing laws, regulations and agency policies. • Report violations or concerns of improper safety and security reporting to proper authorities for corrective action. • Identifies training needs of a standing committee and arranges for training to address the identified needs.

Role Description The Delivery Lead role is a key role within TEKsystems Global Service’s (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Delivery Lead possesses strong collaboration and partnership skills for supporting processes and technologies that assist in driving successful outcomes. They are proactive and follow leadership guidance. This position is considered remote, supporting customers and teams within the portfolio. This role may require travel on a limited basis. Essential Job Duties and Responsibilities: - Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered. - Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction. - Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued. - Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. - Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes. - Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. - Financial Reporting: Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing. - Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties. Behavioral Competencies and Responsibilities: - Building Relationships: Commitment to open communication and serving others. - Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. - Action Oriented: Emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. - Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. - Instills Trust: Action-oriented and builds trust within the team and with clients. Qualifications - 1-3 years of related experience - Excellent oral and written communication skills (English language) - Analysis and problem-solving skills - Time management and organizational skills - Collaboration skills - People management skills - Experience in project management fundamentals or as an acting Scrum Master - Exposure to professional services agreements including the change management process. - Exposure to IT Managed Services, project management classes, and other IT certifications - Demonstrated project risk analysis and mitigation skills Requirements - Bachelor’s degree in computer science or related discipline (preferred) - 1+ year experience in IT Environment or Professional Services Environment (preferred) Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Permanent position based out of Normal, IL. Pay and Benefits The pay range for this position is $50000.00 - $90000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 30, 2026.