Role Description The Delivery Lead role is a key role within TEKsystems Global Service’s (TGS) organization and functions in the execution of day-to-day activities in support of multiple customer engagements. A successful Delivery Lead possesses strong collaboration and partnership skills for supporting processes and technologies that assist in driving successful outcomes. They are proactive and follow leadership guidance. This position is considered remote, supporting customers and teams within the portfolio. This role may require travel on a limited basis. Essential Job Duties and Responsibilities: - Plans & Aligns: Understands customer expectations and technical requirements for the work to be delivered. - Customer Focus: Manages customer requirements to ensure contract compliance and satisfaction. - Consultant Care: Builds strong relationships with consultants, ensuring they feel supported and valued. - Ensures Accountability: Conducts regular checkpoints with customers, engagement teams, and solutions teams. Works independently with general supervision. - Documentation: Documents and communicates processes and procedures to all stakeholders. Supports knowledge management and change control processes. - Manages Ambiguity: Collaborates with team members to manage risk, engagement scope, and deliver according to contract terms. - Financial Reporting: Consolidates engagement status and budget information across portfolios. Supports internal processes for time, expenses, and invoicing. - Risk/Issue Resolution: Manages issues and facilitates resolution, notifying all affected parties. Behavioral Competencies and Responsibilities: - Building Relationships: Commitment to open communication and serving others. - Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives. - Action Oriented: Emphasizes taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. - Communicates Effectively: Develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences. - Instills Trust: Action-oriented and builds trust within the team and with clients. Qualifications - 1-3 years of related experience - Excellent oral and written communication skills (English language) - Analysis and problem-solving skills - Time management and organizational skills - Collaboration skills - People management skills - Experience in project management fundamentals or as an acting Scrum Master - Exposure to professional services agreements including the change management process. - Exposure to IT Managed Services, project management classes, and other IT certifications - Demonstrated project risk analysis and mitigation skills Requirements - Bachelor’s degree in computer science or related discipline (preferred) - 1+ year experience in IT Environment or Professional Services Environment (preferred) Benefits - Medical, Dental, and Vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life and AD&D for employee and dependents) - Short and Long-Term Disability - Health Spending Account (HSA) - Transportation Benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Job Type & Location This is a Permanent position based out of Normal, IL. Pay and Benefits The pay range for this position is $50000.00 - $90000.00/yr. We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. Additional earnings may be available through incentive programs like annual bonuses, profit sharing, etc. Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Jun 30, 2026.