Tommy Bahama

• Heavy phone communication with customers, utilizing a variety of software tools to navigate customer accounts, process online sales and returns • Represents Tommy Bahama through direct and professional interaction with our guests both verbally and in writing • Responsible for coordinating credit approvals and fulfillment of all online orders • Troubleshoots guest issues with orders and general product inquiries • Provides product recommendations and substitutions as appropriate • Escalates guest issues efficiently and to the right place for resolution • Other special projects as requested by supervisor

• Collaborate and drive development for each licensee for which you are responsible • Ensure that action items are accomplished on a timely basis and profitability is being maximized • Maintain estimates & financial tracking of the licensing budget • Oversee the Licensing Designer, ensure the design process is being adhered to • Coordinate and review all licensing data to facilitate communications on approvals for both marketing initiatives as well as product • Audit and manage contract compliance issues on a project-by-project basis • Look for white space, new products and category opportunities that are both brand-appropriate and that deliver bottom line growth • Cultivate long-term relationships with all licensees while driving business development across new and existing categories • Utilize trade and industry sources to research and to locate the information to procure the most qualified licensee candidates • Collect and analyze selling information from licensees for identification of opportunities, understanding trends for next season product development • Responsible for the Home & Accessories Product Manager • Ensure licensees follow the Tommy Bahama Design Process • Recommend next steps on projects based on an understanding of each licensee’s industry and products, business model, and priorities to drive revenue opportunities to meet sales goals • Audit compliance of licensed agreements that fall within the category of business • Manage legal contract process and management – partner with legal for execution • Identify and research new categories that expand the Tommy Bahama lifestyle while adding bottom line growth to the division