• Lead, develop and oversee large pre-sales teams (SDRs/BDRs), ensuring technical and behavioral growth and attainment of targets • Structure, review and optimize pre-sales processes, from demand generation through handover of opportunities to Sales • Design outbound prospecting strategies and refine inbound flows to increase productivity and the quality of leads worked • Define multichannel prospecting cadences involving email, phone, LinkedIn, WhatsApp, SMS and other relevant channels • Ensure application of consultative sales methodologies such as BANT, SPIN Selling and other qualification frameworks • Monitor team performance indicators (KPIs), including productivity, conversion rates, booking rate, opportunity quality and pipeline impact • Analyze commercial funnel data and propose improvements based on commercial intelligence • Collaborate with Marketing, Growth and Sales to align strategies, ICP, campaigns and demand generation • Implement and evolve tools, automations and technologies applied to the commercial operation • Leverage artificial intelligence to optimize processes, boost productivity and improve sales outreach • Participate in recruitment, onboarding, development and offboarding of team members • Establish management rituals, target tracking, one-on-one feedback and development plans • Foster a culture of high performance, continuous learning and ongoing improvement.

• Plan and execute strategic Digital PR and Link Building campaigns (Data-driven PR, brand mentions, guest posts) aligned with clients' business goals and SEO objectives. • Build, nurture, and expand relationships with journalists, media outlets, niche influencers, and industry portals. • Create strategies to connect our clients with market opportunities, in collaboration with the client's PR team. • Develop creative, data-backed pitches that attract organic coverage and high-quality natural links. • Conduct outreach (active prospecting) and follow-up to secure publications and brand mentions. • Engage with publishers and industry outlets. • Analyze clients' (and competitors') link profiles to identify authority gaps and new acquisition opportunities. • Work in synergy with Content and Strategy teams, ensuring PR activities reinforce strategic pages and target terms. • Monitor PR and authority metrics (Domain Authority, Trust Flow, referral traffic, assisted conversions), prepare impact reports, and recommend continuous optimizations.

• Leads development and implementation of comprehensive, strategic public relations plans for Youth Villages and its various services, programs, and events • Conducts strategic media relations in key markets to support overall organizational and departmental objectives; works with the news media both proactively and reactively; remains on-call 24/7 for journalists and crisis situations • Stays apprised of situations in key markets, ensuring PR is conducted accurately, timely, within budget parameters, and in a way that supports operational goals • Regularly evaluates the effectiveness of PR strategies and tactics, and reports on status of plans and results of work • Stays apprised of issues affecting the organization (including competitor work) • Conducts media training and coaches and prepares staff, families, and young people for news media interviews • Creates media and communications materials such as news releases, news advisories, fact sheets, talking points, speaking points, press kits, etc. • Conducts planning and execution of PR strategy for campaigns, programs and events, such as news conferences, training classes, ribbon-cuttings, groundbreakings, and fundraisers • Ability to interview families and young people and write stories for various uses • Ability to work collaboratively across various teams and departments to ensure integration and sharing of information • Skilled writer with the ability to write copy, including PSAs, speeches, scripts, news releases, and communications materials; assists with editing and proofreading upon request; follows AP Style • Works closely with digital strategy, as well as other Youth Villages departments and outside vendors as necessary, to ensure all programs and projects are successful, accurate, and timely • Supports crisis communications as necessary alongside national communications team and state leadership • Works closely with development team to identify opportunities to support fundraising efforts, events, volunteer and mentor recruitment and initiatives targeting key stakeholders • Monitors Youth Villages coverage in the news media, including digital, preparing monthly reports; utilizes media monitoring and database software for tracking and media outreach • Performs other duties as assigned

• For us, serving the customer and offering products and services according to their needs is a true passion that drives us to seek better ways every day to create positive experiences. Vivo's Relationship and Business area is responsible for managing the customer experience and generating new business on every contact through our service channels. • Your mission goes far beyond delighting the customer; we want you to: • Ensure the best possible experience for our customers at every contact by resolving issues, investigating problems, and delivering your best. • Be dissatisfied with the problems our customers report, proposing changes to service procedures and corrections to our processes. • In every interaction, spark customers’ interest in Vivo's products and services by making consultative offers that help expand the customer base, either by acquiring new customers or by adding new services and products.