Role Description InStride is currently seeking a motivated Implementation Manager responsible for leading InStride’s Clients and Academic Partners throughout their onboarding experience as well as future change order requests. This role will onboard both new Academic Partners to expand InStride’s network of available education programs, and new Clients who are launching life-changing education opportunities for their employees. As Client and Academic Partnerships evolve, the Implementation Manager will also lead expansions. Successful candidates are comfortable operating independently to seamlessly run multiple business-critical implementation initiatives, blending relationship management with the ability to define, implement and scale processes. This position reports to the Sr. Manager of Implementation. Qualifications - Four (4) years of technology implementation, client onboarding, B2B consulting or account management experience, higher education or educational technology experience - Experience with large Software-as-a-Service deployments, including digital transformation initiatives - Able to define, scale and improve processes while maintaining strong client relationships - Passion for solving Partner challenges with a bias for speed and action and a high level of accuracy and attention to detail - Comfortable working with Salesforce, Jira, Confluence, Zendesk and other CRM and project management technologies - Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills - Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry - Excited by the challenge of building a world-class business that has a meaningful impact on society - High EQ, comfort with ambiguity and a “no job too small” startup mentality Requirements - Build strong work relationships with clients and teams, delegate tasks, and conduct regular evaluations. - Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience. - Advocate for partners and their learners as InStride evolves its processes and product functionality. - Lead the end-to-end onboarding and expansion experience for clients and academic partners. - Work closely with Product Management and Engineering teams to ensure implementation requirements are executed to the current state of product functionality. - Ensure that each partner receives the right level of support, bridging the gap between sales and program growth. - Continuously seek opportunities to accelerate and improve the implementation process. - Build and maintain relevant documentation and materials to support internal and external teams. - Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices. - Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality execution. Benefits - Eligible to enroll in 2,800+ online certificate and degree programs through the Step Forward program, with tuition covered upfront starting Day 1. - 401(k) plan with company match. - Flexible vacation policy. - Paid family leave. - Best-in-class health care benefits. - And more!

• Lead and manage the end-to-end implementation of Deel’s solutions for enterprise clients. • Collaborate with clients to understand their business needs and design customized solutions that align with their goals. • Provide expert guidance and support during the implementation process, ensuring timely and successful delivery. • Coordinate cross-functional teams (product, engineering, customer success) to ensure seamless project execution. • Conduct system configurations, data migrations, and integrations, ensuring that client environments are properly set up. • Manage client relationships throughout the implementation lifecycle, addressing any concerns and ensuring client satisfaction. • Develop and deliver training materials and sessions to clients, ensuring their teams are equipped to use Deel’s solutions effectively. • Identify and resolve technical issues that arise during implementation, providing solutions and escalation where necessary. • Track and report on implementation progress, providing regular updates to clients and senior leadership. • Continuously improve implementation methodologies and processes to increase efficiency and customer satisfaction.

• Lead NetSuite ERP implementations and manage assigned functional workstreams. • Conduct discovery sessions and translate business processes into system design. • Configure and optimize NetSuite modules including Manufacturing, Inventory, Order Management, and Supply Chain. • Support data migration, reporting configuration, and integrations (Celigo experience preferred). • Utilize NetSuite Advanced Revenue Management (ARM) where applicable. • Facilitate user training sessions and develop supporting documentation. • Provide post-go-live support and identify enhancement opportunities. • Proactively communicate project status, risks, and recommendations to stakeholders.

• Be the primary face to the client during the implementation process • Conduct impact analysis with client to determine the appropriate requirements for a smooth and successful implementation • Ensure all requirements are documented in the standard project templates and tools and then obtain approval from the Client before initiating builds • Create and maintain a detailed project plan and open items log for project monitoring purposes • Coordinate and collaborate across functional teams and the client to ensure items are completed timely, ensuring readiness for go-live • Monitor progress using weekly status reporting formats • Assist with escalated client issues, member issues, project issues, etc. • Provide go-live support • Facilitate internal Post Implementation Review meetings • Provide mentoring and support to other team members • Support high-volume, high-profile clients (Superbrokers, 340B, etc.) • Act as a mentor for colleagues throughout the implementation process and solve for opportunities identified through trend analysis and process improvement • Participate in ad-hoc project requests • Participate in process improvement efforts and focus group.