InStride

• Advocate for the needs of learners and provide support and issue resolution across all phases of the learner experience. • Support employment verification and Public Service Loan Forgiveness (PSLF) certification processes. • Understand how learners move through their academic journey and the barriers or challenges they may face. • Connect internal teams and external partners to solve issues raised by learners and enhance the learner experience.

• Leading territory strategy to prioritize, target, create, and close new and expansion opportunities • Developing a deep understanding of InStride’s offerings and the competitive landscape • Applying business acumen and strategic thinking to define a clear value proposition • Building relationships and gaining buy-in from potential partners through a consultative approach • Collaborating closely with internal stakeholders throughout the sales process • Communicating effectively and influencing executive and C-level leaders • Maintaining accurate and timely partner, pipeline, and forecast data in Salesforce • Traveling as needed

At InStride, people are our purpose. We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth. No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. To get a better feel for our culture, watch more here. Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MN, MO, NV, NH, NJ, NY, PA, OH, OR, TX, VA, WA, WI. What we're looking for (role overview): Reporting to Senior Manager, Learner Engagement, InStride is seeking a detail-oriented and tech-savvy professional to join our Learner Engagement team as an Operations Specialist. In this role, you’ll drive the execution of marketing campaigns and engagement strategies, maintain data accuracy, and support the seamless operation of tools and systems that drive our learner engagement efforts. The ideal candidate is organized, proactive, and eager to develop their skills while contributing to the success of learners through efficient operational support. Skills we’d love to see you show off: - Attention to Detail: You consistently ensure accuracy in data, workflows, and campaign execution. - Operational Efficiency: You can manage multiple tasks with precision and prioritize effectively to meet deadlines. - Technical Aptitude: You are comfortable navigating project management platforms and learning new tools quickly. - Quality Assurance: You excel at catching errors and ensuring every project meets high standards before launch. - Collaboration: You thrive when working with cross-functional teams to achieve shared goals. Who you are (ideal profile): - 3+ years of experience supporting marketing teams in an operational capacity - You’re highly organized and enjoy tackling operational challenges with a proactive mindset. - You value accuracy and take pride in ensuring the “behind-the-scenes” work is flawless. - You’re eager to learn and grow within a supportive, dynamic team environment. - You align with our mission to empower learners and are motivated by contributing to their success. - You bring a positive attitude and are ready to adapt to the needs of a fast-paced team. How you will create impact (key responsibilities): - Own the development of multi-channel learner engagement campaigns by coordinating and ensuring the on-time completion of Design, Content, and Lifecycle tasks, ensuring they meet all requirements of the brief as directed by the Learner Engagement lead. - Conduct quality assurance (QA) checks on campaign deliverables and communications to maintain high standards and consistency with Corporate Partner guidelines. - Prepare and compile data for reporting utilizing existing dashboards and templates, enabling senior team members to analyze performance. - Assist in creating and maintaining process documentation to ensure clarity and usability for the team. - Collaborate with cross-functional teams to align operational Learner Engagement efforts with strategic priorities. Compensation At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Compensation range: $70,000—$90,000 USD We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role! Benefits @ InStride As an organization that champions investing in people, it’s critical we walk the talk. That’s why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1. This role is also eligible for the following benefits: - 401(k) plan with company match - Flexible vacation policy - Paid family leave - Best-in-class health care benefits - And more! InStride Diversity and Inclusion Statement At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. Policies & Disclosure InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time. For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy. Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com. About InStride InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. By breaking down barriers to learning, fostering career growth aligned with organizational goals, and simplifying program management, InStride delivers lasting impact. Partnering with forward-thinking companies like Labcorp, Adidas, and SSM Health, InStride drives meaningful social and business outcomes by providing access to life-changing education. Visit instride.com or follow InStride on LinkedIn for more information and up-to-date news.

Role Description Reporting to Senior Manager, Learner Engagement, InStride is seeking a detail-oriented and tech-savvy professional to join our Learner Engagement team as an Operations Specialist. In this role, you’ll drive the execution of marketing campaigns and engagement strategies, maintain data accuracy, and support the seamless operation of tools and systems that drive our learner engagement efforts. The ideal candidate is organized, proactive, and eager to develop their skills while contributing to the success of learners through efficient operational support. Qualifications - 3+ years of experience supporting marketing teams in an operational capacity - You’re highly organized and enjoy tackling operational challenges with a proactive mindset. - You value accuracy and take pride in ensuring the “behind-the-scenes” work is flawless. - You’re eager to learn and grow within a supportive, dynamic team environment. - You align with our mission to empower learners and are motivated by contributing to their success. - You bring a positive attitude and are ready to adapt to the needs of a fast-paced team. Requirements - Attention to Detail: You consistently ensure accuracy in data, workflows, and campaign execution. - Operational Efficiency: You can manage multiple tasks with precision and prioritize effectively to meet deadlines. - Technical Aptitude: You are comfortable navigating project management platforms and learning new tools quickly. - Quality Assurance: You excel at catching errors and ensuring every project meets high standards before launch. - Collaboration: You thrive when working with cross-functional teams to achieve shared goals. How you will create impact - Own the development of multi-channel learner engagement campaigns by coordinating and ensuring the on-time completion of Design, Content, and Lifecycle tasks, ensuring they meet all requirements of the brief as directed by the Learner Engagement lead. - Conduct quality assurance (QA) checks on campaign deliverables and communications to maintain high standards and consistency with Corporate Partner guidelines. - Prepare and compile data for reporting utilizing existing dashboards and templates, enabling senior team members to analyze performance. - Assist in creating and maintaining process documentation to ensure clarity and usability for the team. - Collaborate with cross-functional teams to align operational Learner Engagement efforts with strategic priorities. Compensation At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Compensation range: $70,000 — $90,000 USD Benefits - Eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program, covering tuition upfront from Day 1. - 401(k) plan with company match - Flexible vacation policy - Paid family leave - Best-in-class health care benefits - And more! InStride Diversity and Inclusion Statement At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At InStride, people are our purpose. We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth. No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. To get a better feel for our culture, watch more here. Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MN, MO, NV, NH, NJ, NY, PA, OH, OR, TX, VA, WA, WI. What we're looking for (role overview): We're hiring a Sr. Marketing Specialist who embodies the next generation of B2B marketers: a generalist experienced across multiple domains who can orchestrate across functions, operate full-stack, and use AI to punch above their weight. You'll be the connective tissue across our marketing efforts, creating content that builds our brand and fuels demand, equipping our sales team with the materials they need to win, and lending a hand when events need support. Skills we’d love to see you show off: - AI Champion: You are on the cutting edge of AI and leverage AI as a core workflow to accelerate output, enhance quality, and continuously experiment with new ways of working - Cross-channel marketing: You are able to seamlessly execute across content, campaigns, sales enablement, and events while owning work end-to-end - Exceptional storytelling: You create high-quality, insight-driven content and translating positioning into compelling stories across personas and funnel stages - Events: You can support our events team with anything from content creation to campaign coordination to operations and logistics - Project management: You have strong project management ownership and can operate end-to-end across initiatives - Data-driven and highly collaborative: partnering cross-functionally and optimizing based on performance and real-world results Who you are (ideal profile): - Your professional journey includes 5+ years experience in B2B marketing - A modern B2B marketer who can connect strategy to execution across multiple functions - Equally comfortable thinking about the full funnel and messaging and actually building the assets that bring it to life - Resourceful and AI-native, you have experience implementing AI and know when to automate and when human creativity matters most - Highly collaborative, with a natural ability to work across sales, marketing, and leadership teams - Curious and insight-driven, focused on audience understanding rather than content volume - Proactive and hands-on, willing to step in wherever needed to move the business forward How you will create impact (key responsibilities): - Leverage AI as a force multiplier across everything you do accelerating execution, increasing output, and enabling a level of impact that goes beyond traditional marketing bandwidth - Support a high-impact content strategy across formats, developing insight-driven, differentiated content and scaling production through thoughtful use of AI - Support and amplify events through strategic content, coordinated campaigns, and pre/post engagement plans that drive pipeline - Help build and optimize a best-in-class sales enablement ecosystem, creating and managing assets that directly influence deal progression and revenue outcomes - Operate as a true marketing generalist, stepping in across campaigns, launches, and initiatives to connect content, channels, and conversion into cohesive, high-impact programs Compensation At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Compensation range: $95,000—$105,000 USD We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role! Benefits @ InStride As an organization that champions investing in people, it’s critical we walk the talk. That’s why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1. This role is also eligible for the following benefits: - 401(k) plan with company match - Flexible vacation policy - Paid family leave - Best-in-class health care benefits - And more! InStride Diversity and Inclusion Statement At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. Policies & Disclosure InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time. For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy. Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com. About InStride InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. By breaking down barriers to learning, fostering career growth aligned with organizational goals, and simplifying program management, InStride delivers lasting impact. Partnering with forward-thinking companies like Labcorp, Adidas, and SSM Health, InStride drives meaningful social and business outcomes by providing access to life-changing education. Visit instride.com or follow InStride on LinkedIn for more information and up-to-date news.

At InStride, people are our purpose. We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike. As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals. Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth. No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you. To get a better feel for our culture, watch more here. Candidates must be located in one of the following states to be considered eligible for employment: AZ, CA, CO, CT, FL, GA, IL, IN, KS, LA, MD, MA, MI, MN, MO, NV, NH, NJ, NY, PA, OH, OR, TX, VA, WA, WI. What we're looking for: InStride is currently seeking a highly motivated and driven Sr. Client Success Specialist to support the team developing partner relationships and growth strategy, delivering on annual targets and retention/impact objectives, identifying expansion opportunities and improving overall client happiness. Successful candidates will achieve results through building trust and mutually beneficial, long-term relationships with their partners (focusing at the outset on satisfying the operational needs of franchise operators and their employees from two of our large franchise clients) and working closely with cross-functional teams across InStride and our academic network. We seek people for this role who bring an eye for business strategy and consultative skills, account and customer success management experience along with a proven track record to achieve business results through partnerships. This position reports to the Director, Client Success. Skills we’d love to see you show off: - Client Relationship Management: Exceptional ability to build trust and foster long-term partnerships through reliable follow-through and effective communication. - Tailored Communication: Skilled at delivering clear, compelling presentations and conveying complex information persuasively to diverse audiences. - Analytical Savvy: Proficient in analyzing data to uncover trends, solve problems, and make informed, data-driven decisions that drive measurable outcomes. - Operational Excellence: Demonstrated ability to take initiative on optimizing processes, systems, and tools for enhanced efficiency. Who you are: - 2+ years or more of experience in client success and/or client services role - Customer-first mentality with a focus on building and nurturing strong and lasting relationships both internally and externally - Excellent independent judgment. Ability to consider, compare, and evaluate different courses of action, and make an informed decision in the best interests of the company - Creative problem-solver that can envision and articulate solutions to complex and evolving customer issues and identify opportunities for improvement - Demonstrate outstanding interpersonal, verbal and written communication skills, with a consistently professional demeanor - Committed to results, combining with a bias for speed and action with a high level of analytic accuracy and attention to detail - Willing to travel as needed (up to 10%) How you will create impact: Partnership Growth: - Responsible for revenue generation through learner enrollments and account growth year over year. - Deliver and communicate return on investment for franchise operators throughout the customer lifecycle. - Track, analyze and communicate key success metrics to develop and execute against goals internally and with our partners. - Understand key operational elements of program design to ensure successful program growth and expansion. Relationship Management: - Serve as the primary point of contact and account owner for franchise operators at two of our large franchise clients. - Develop and lead key client initiatives across your partners’ organizations and drive strategic engagement with them. - Set and achieve partnership goals including enrollment, retention, engagement and the overall health of the partners / InStride relationships. - Find opportunities for franchise operators to act as advocates (e.g. testimonials, case studies, interviews). Learner Experience & Success: - Develop deep subject matter expertise on the end-to-end experience of our learners, identifying potential barriers, challenges and opportunities. - Collaborate cross-functionally to meet our business objectives and effectively coordinate with internal teams including marketing, product, academic partnerships, sales and support. - Collect and synthesize significant feedback to advise on decision-making and product strategy. Strategic Advice: - Provide your clients with valued partnership and thought leadership. - Be a trusted, strategic advisor at the executive level and beyond ensuring your partners stay up-to-date on the latest product features, new academic programs, strategic workforce development solutions and key initiatives. Operational Excellence: - Establish and lead a cadence of ongoing syncs with franchise operators. Support the delivery of regular business reviews with client leadership to evaluate success and align on upcoming opportunities. - Understand partner outcomes by communicating with franchise operators, analyze customer health metrics, run Net Promoter Score (NPS) surveys and gather other feedback. - Support the Director, Client Success in providing up-to-date client information in Salesforce and other sources of documentation. - Build presentation materials for various internal and external meetings. Compensation At InStride, final offer amounts are dependent on multiple factors including location, depth of experience, interview performance and equity with other team members. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role. Compensation range: $75,000—$85,000 USD We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role! Benefits @ InStride As an organization that champions investing in people, it’s critical we walk the talk. That’s why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1. This role is also eligible for the following benefits: - 401(k) plan with company match - Flexible vacation policy - Paid family leave - Best-in-class health care benefits - And more! InStride Diversity and Inclusion Statement At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let your recruiter know. Policies & Disclosure InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time. For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy. Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at recruiting@instride.com. About InStride InStride is a human capital management company that helps organizations retain talent, upskill employees, and fill critical workforce roles through education programs. By breaking down barriers to learning, fostering career growth aligned with organizational goals, and simplifying program management, InStride delivers lasting impact. Partnering with forward-thinking companies like Labcorp, Adidas, and SSM Health, InStride drives meaningful social and business outcomes by providing access to life-changing education. Visit instride.com or follow InStride on LinkedIn for more information and up-to-date news.

• Support the team developing partner relationships and growth strategy • Deliver on annual targets and retention/impact objectives • Identify expansion opportunities and improve overall client happiness • Build trust and mutually beneficial, long-term relationships with partners • Focus on satisfying the operational needs of franchise operators and their employees • Work closely with cross-functional teams across InStride and the academic network

• Serve as the primary operational owner for clinical cohort coordination across clients, academic partners, and client partners • Support clinical discovery conversations with existing and prospective clients to ensure scalable, compliant program design and smooth execution • Coordinate clinical programs from program handoff through cohort planning, start, execution, and completion • Set up and facilitate meetings between academic partners and client partners to align on clinical requirements, timelines, and expectations • Ensure client partners are prepared to host learners in accordance with academic partner rules, policies, and clinical requirements • Track learner readiness, clinical milestones, and progress across didactic and clinical phases

Role Description InStride is currently seeking a motivated Implementation Manager responsible for leading InStride’s Clients and Academic Partners throughout their onboarding experience as well as future change order requests. This role will onboard both new Academic Partners to expand InStride’s network of available education programs, and new Clients who are launching life-changing education opportunities for their employees. As Client and Academic Partnerships evolve, the Implementation Manager will also lead expansions. Successful candidates are comfortable operating independently to seamlessly run multiple business-critical implementation initiatives, blending relationship management with the ability to define, implement and scale processes. This position reports to the Sr. Manager of Implementation. Qualifications - Four (4) years of technology implementation, client onboarding, B2B consulting or account management experience, higher education or educational technology experience - Experience with large Software-as-a-Service deployments, including digital transformation initiatives - Able to define, scale and improve processes while maintaining strong client relationships - Passion for solving Partner challenges with a bias for speed and action and a high level of accuracy and attention to detail - Comfortable working with Salesforce, Jira, Confluence, Zendesk and other CRM and project management technologies - Demonstrate the highest level of integrity with outstanding interpersonal, verbal and written communication skills - Exposure to the functioning of higher education institutions through direct experience or deep affiliation with the education industry - Excited by the challenge of building a world-class business that has a meaningful impact on society - High EQ, comfort with ambiguity and a “no job too small” startup mentality Requirements - Build strong work relationships with clients and teams, delegate tasks, and conduct regular evaluations. - Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience. - Advocate for partners and their learners as InStride evolves its processes and product functionality. - Lead the end-to-end onboarding and expansion experience for clients and academic partners. - Work closely with Product Management and Engineering teams to ensure implementation requirements are executed to the current state of product functionality. - Ensure that each partner receives the right level of support, bridging the gap between sales and program growth. - Continuously seek opportunities to accelerate and improve the implementation process. - Build and maintain relevant documentation and materials to support internal and external teams. - Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices. - Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality execution. Benefits - Eligible to enroll in 2,800+ online certificate and degree programs through the Step Forward program, with tuition covered upfront starting Day 1. - 401(k) plan with company match. - Flexible vacation policy. - Paid family leave. - Best-in-class health care benefits. - And more!