Role Description IEM is looking for a Full Time SME - Geospatial Analyst to service emergency management and recovery focused projects across the United States. Primary Location: Live anywhere that meets remote work requirements in the United States Including Puerto Rico. Work will take place in an office environment, or personal office / at home and will depend on the need of the project. Travel Requirements: This position will require occasional travel based on client needs and assigned projects. Essential Functions: - Perform HEC-RAS 2D on grid modeling. - Utilize cartographic and geographic information system (GIS) techniques to plan, develop, and implement complex, high quality static maps and web mapping applications. - Create expert-level, defensible maps and reports related to erosion repair, risk reduction, and eligibility of cascading impacts from authoritative sources. - Design, create and maintain geographic data files, including geographic data models, polygons, lines, points, and rasters. - Design, create, and maintain logical data structures and spatial data models including topology, dynamic segmentation, geometric networks, and address models. - Convert data between various spatial formats and projections and load data into spatial databases and geographic data models. - Establish standards and quality control for data entry procedures. - Develop, implement, and maintain highly complex GIS projects using technical and task management skills. - Develop specifications; define data requirements, data sources, and design logic; lead and participate in research and evaluation of alternative methods and approaches for GIS solutions. - Analyze and make recommendations concerning GIS technical matters. - Make recommendations regarding upgrades, considering implications of new or revised GIS software, equipment, or applications. - Utilize FEMA’s Hazus modeling software to run hazard models and analyze outputs for integration into planning documents. - Develop complex GIS applications that leverage custom coding (e.g., HTML, JavaScript, Python) and frameworks (e.g., ArcGIS APIs and SDKs). - Develop and maintain GIS web services from external feeds such as CSV, JSON, XML, API, etc. - Meet with customers to analyze business and operational processes; develop clearly articulated business and functional requirements and create design for GIS technology solutions. - Develop training materials, provide trainings, and make presentations to GIS users. - Develop and update program system documentation including replica reports, ETL documentation, geodatabase quality control reports, geodatabase data standards, and best practices. Qualifications - Bachelor’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency, in Engineering, GIS, Computer Science, Geography, Earth Sciences, Urban Planning, Information Systems, or a closely related field with an emphasis in GIS. - Ten (10) years’ experience performing geospatial analytical work with GIS, HEC-RAS, and related tools and solutions. - Industry-standard certification required for specific SME type (e.g., Professional Engineer registration for engineers). - Strong working knowledge of Esri products including ArcGIS Pro, ArcGIS Online, Experience Builder, Dashboards, Survey123, Spatial Analyst, Network Analyst, and Model Builder. - Expertise in hazard modeling using HEC-RAS to estimate pre- and post-disaster impacts. - Ability to source, analyze, and interpret datasets including elevation data (e.g., 3DEP, LiDAR). - Strong understanding of GIS fundamentals, cartographic principles, and geospatial data structures. - Experience with data analysis, database design, development, and maintenance. - Ability to create, analyze, and interpret large geospatial datasets and maps. - Experience using GIS software products (e.g., Hazus, ArcGIS Pro, QGIS) and geospatial data formats, including data conversion and transformation methods. - In-depth knowledge of data analysis, manipulation, and management techniques. - Ability to assess disaster-related damages (e.g., property, fire, flood) including extent of damage, required repairs, documentation, and associated costs. - Ability to develop defensible SME reports supporting accurate compensation and recovery outcomes. - Proficiency using claims management software, databases, and related tools supporting claim processing and documentation. - Strong written and verbal communication skills, including ability to explain policies and regulations to claimants, clients, and stakeholders. - Customer service focus and attention to detail, including strong aptitude for data quality control. - Ability to manage multiple tasks simultaneously and work independently to solve problems proactively. - Ability to work in a fast-paced, dynamic environment. - Ability to provide remote support and travel/deploy to client sites as required. Preferred Qualifications - Master’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency, in Engineering, GIS, Computer Science, Geography, Earth Sciences, Urban Planning, Information Systems, or a closely related field with an emphasis in GIS. - Strong working knowledge of FEMA’s Risk MAP program and flood-related data analysis, including floodplain mapping. - Experience with hydrologic and hydraulic (H&H) principles, survey and mapping GPS systems, aerial photographic interpretation, and database development and management. - Familiarity with AutoCAD and MicroStation software packages. - Experience with programming and scripting languages and tools, including Python, XML, JavaScript, CSS, FME, SQL, and HTML5. - Experience developing GIS and related geospatial tools to support benefit-cost analyses. - Experience with image processing software such as ERDAS Imagine or SOCET SET. Benefits - Starting salary based on location and experience: $90,000 - $115,000 - 10 paid Holidays - Vacation Pay - Sick Pay - 401 (K) plan with matching - Company paid STD and LTD Equal Employment Opportunity All IEM employment decisions, including recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment, if necessary, are made without regard to an individual’s race, color, religion, creed, sex (including sexual orientation, gender identity, and gender expression), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, pregnancy (including childbirth and related medical conditions), marital status, military or veteran status, citizenship or immigration status, or any other characteristic protected under applicable law. Reasonable Accommodation IEM is committed to providing reasonable workplace accommodations for individuals with disabilities. If you require assistance or reasonable accommodation during any part of the application or employment process, please email IEMhumanresources@iem.com with specific details about the requested accommodation. All accommodation requests are reviewed case-by-case in compliance with applicable law.

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Role Description The Operations Analyst I is both an internal and external-facing role. The Analyst will assess processes and data within designated systems and provide recommendations for enhancements in areas of data collection, process improvements, case audits, and operational results. This person will utilize a basic understanding of existing and changing business needs, processes, and data systems within the departments of multiple stakeholders within Careforth to support the organization opportunities and goals. Additionally, this role will be responsible for fielding inbound requests for support from Careforth’s existing caregivers and consumers, providing a high level of service and customer care. What You Will Do - Assist in researching operational and system workflows related to case management system, billing, prior authorizations, and branch level operations to identify opportunities for process improvements and make recommendations for change and design modifications as needed. - Manage inbound customer support requests via phone and email in a timely and professional manner. - Implement procedural changes meant to improve performance or efficiency in collaboration with function lead. - Track and manage progress of system and operational enhancements via electronic tracking system. - Identify risks and root cause(s) of issues through various types of analysis. - Assist in the development of an auditing method used to analyze departmental processes and share key findings and progress with management as needed. - Speak with key stakeholders and build operational knowledge; Work collaboratively to create operational workflow map. - Stay current on updates to systems and operational requirements. - Perform other duties as assigned. Qualifications - Bachelor’s degree preferred in a health care or related discipline. - 0-2 years of relevant experience in an operational role. - Strong Excel skills; experience working within multiple systems; experience in data analysis preferred. - Excellent customer service skills, including problem-solving over email and phone. - Demonstrated ability to perform root cause analysis required. - Excellent oral and written communication skills. - Understanding of medical billing. - Medicare and Medicaid experience preferred. Benefits - Flexible schedules. - Remote-first culture. - Nationally recognized wellness program. - Investments in your professional and personal well-being. Company Description Founded in Boston, Careforth's caregiver programs and services improve health outcomes, keeping care at home longer. Additionally, our programs provide financial benefit to caregivers and cost savings to state agencies and health plans. At Careforth, we understand the challenges of caregiving and are committed to supporting family caregivers at every turn. Caregivers play a critical role in the future of healthcare—and so can you. For more information, please visit www.Careforth.com .

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