• Provide support in the implementation, maintenance, and evolution of ServiceNow security and risk solutions; • Provide basic technical support for the implementation and configuration of software or infrastructure solutions; • Manage backlog and roadmap based on data and user feedback; • Analyze data, perform benchmarking, and contribute to product hypothesis testing.

Role Description Sephora is seeking a Principal Product Manager to drive strategic product initiatives within the Client Engagement Product team. In this highly influential role, you will be instrumental in evolving our Loyalty and Credit Card programs, leading the design and development of a scalable partner integration platform, and architecting the future of our gamification platform across multiple teams and business units. You will leverage deep industry expertise, advanced strategic thinking, and exceptional leadership to define and execute a multi-year product vision that significantly impacts Sephora's customer engagement and loyalty objectives. - Define & Own the Product Vision. - Architect and communicate a compelling multi-year roadmap for Loyalty Platforms, setting measurable objectives aligned with Sephora's strategic goals. - Drive Cross-Functional Leadership. - Align senior stakeholders across Marketing, Finance, Engineering, and Operations on a unified, long-term loyalty product strategy. - Lead Scalable Technical Execution. - Collaborate with engineering leadership to deliver complex loyalty features with a focus on performance, scalability, and reusability. - Champion AI Adoption. - Pilot and scale AI tools and processes to automate workflows, accelerate requirements definition, and drive measurable cross-functional impact. - Mentor & Develop Talent. - Actively coach Senior and Associate Product Managers, fostering a culture of data-informed decision-making and customer obsession. - Monitor Industry Trends. - Continuously synthesize competitive landscapes, emerging technologies, and customer insights to identify new opportunities and influence long-term strategy. Qualifications - 10+ Years of Product Management Experience. - Proven track record managing retail technology, loyalty, and gamification programs at scale in fast-paced environments. - AI Proficiency. - 2+ years of demonstrated experience using AI tools (Claude, ChatGPT, Copilot) to automate processes, accelerate insight generation, and drive cross-functional pilots. - Strategic Leadership. - Ability to build and articulate a 3-year product strategy while influencing executive and cross-organizational stakeholders. - Deep Technical Acumen. - Capable of understanding system architecture, scalability concerns, and fostering build-for-future solutions in partnership with engineering. - Data-Driven Mindset. - Expertise in defining, owning, and interpreting complex metrics to drive decisions across teams. Benefits - The annual base salary range for this position is $198,360.00 - $220,000.00. - Individuals employed in this position may also be eligible to earn bonuses. - Caring Community: Collaborate with teammates who are equally passionate about innovating and driving the industry forward. - Fulfilling Path: Opportunities that will challenge, stretch and develop your skills. - Meaningful Work: Make an impact on beauty and see the positive change your individual voice is a part of. - Health: Choose a healthcare plan with medical, dental, and vision coverage. Sephora fully covers employees’ disability and life insurance. - Wealth: Competitive 401k with 4% match, FSA and HSA programs, and a Student Debt Retirement plan. - Balance: Empowered to find the perfect blend of work/life balance with PTO, flexibility, protected leave, and more. - Growth: Career growth is built into every role, with access to training, development, and tuition reimbursement. - Perks: Enjoy a 30% discount on all merchandise/services, opportunities for free product or “gratis,” and flash sale discounts on LVMH brand products. - Support: Access to free mental health and financial coaching resources, plus volunteer and donation matching.

• Ensure the evolution and maintenance of the area’s products, acting as a bridge between the business, clients, and technology teams; prioritize initiatives that generate value for the company and users, and define the product strategy and roadmap. • Backlog refinement: Build, refine, and maintain the team backlog, which should include features, bugs, and improvements. • Sprint planning: Review and prioritize backlog stories as part of sprint planning preparations. This may include coordinating and managing dependencies with other teams. • Identify and understand what creates value for the client: Accurately identify and understand the outcomes the client wants to achieve, comprehend user pain points, and map opportunities to solve existing problems; highlight competitors’ weaknesses and strengths and base decisions on data. • Client training: Conduct client training so they better understand agile methodology, eliminate process waste, and clarify what the client wants and their objectives. • Ensure product backlog success: Define the necessary product backlog items and act as the primary source of project information; ensure the product backlog is visible, clear, and transparent to everyone, optimize the value of the team’s delivered work, and ensure the quality and delivery of the final product.

• Business case development & growth: contributing to the commercial rationale for what we build • Customer & workflow understanding: figure out what our customers and users are really trying to do • Driving development squads: working with our Design, Analytics, Engineering and in-house GMs, Coaches and Scouts • Customer onboarding & success: PMs own the in-product onboarding experience for our customers