Account Director, Client Strategy
Location
Canada
Posted
1 day ago
Salary
0
Seniority
Lead
Job Description
Account Director, Client Strategy
Directive
• Own Strategic Client Relationships: Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients, owning executive communication and long-term partnership value. • Drive Retention & Expansion: Develop and execute renewal, upsell, and cross-sell strategies tied directly to NRR performance. • Architect Cross-Channel Strategy: Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps, ensuring cohesive execution and reporting. • Commercial Ownership: Own portfolio economics including forecasting, margin health, scope control, and renewal negotiations. • Lead QBRs & Executive Storytelling: Translate performance data into clear business narratives that connect marketing execution to revenue impact. • Cross-Functional Leadership: Partner with channel leads, PMs, and operations to align priorities, manage risk, and maintain delivery excellence. • Risk & Escalation Management: Proactively identify client risks and mitigate issues before escalation to executive leadership. • Team Leadership: Mentor strategists, analysts, and project teams to elevate strategic thinking and commercial accountability.
Job Requirements
- 7–12 years of experience in agency or client services roles, with significant exposure to B2B SaaS or technology clients.
- Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio.
- Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps, with the ability to connect execution to business outcomes.
- Experience partnering with VP-, CMO-, and CRO-level client stakeholders.
- Driven to stay ahead of industry trends, including actively learning how AI and automation can enhance marketing and operations.
Benefits
- Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
- 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX)
- Access to certified therapists through Spring Health, membership to Headspace
- Physical therapy through Omada, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
- Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
- Traditional and Roth 401(k) with a 3% company match
- Annual bonus based on tenure, which scales in total amount over time
- Annual Company-wide Retreat
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