Role Description - Build and maintain the company's Operations Manual. - Create high-level process documentation, detailed SOPs, employee training manuals, and a searchable knowledge base. - Design and improve workflows across every department. - Develop scalable systems that reduce manual work and increase efficiency. - Assist with recruiting, onboarding, and training future team members. - Manage projects and ensure deadlines are met. - Organize company documentation and internal processes. - Coordinate communication between departments. - Research and implement new software and business tools. - Build AI-powered workflows and business automations. - Assist with CRM management and customer communication workflows. - Create reports, dashboards, and KPI tracking. - Continuously identify inefficiencies and recommend improvements. - Work directly with ownership to turn ideas into documented, repeatable systems. Company Description

• Develop and execute enterprise account strategies for large, complex health systems to drive revenue growth and long-term partnerships • Identify, pursue, and close high-value business opportunities across multi-service offerings • Lead contract strategy, including financial modeling, ROI development, and executive-level negotiations • Build and maintain trusted relationships with C-suite leaders and key stakeholders • Expand existing strategic accounts by identifying cross-sell and upsell opportunities across business units • Lead cross-functional teams to deliver on complex customer requirements

Role Description This role supports Business System initiatives, such as Lean and enterprise system efforts, by coordinating events, managing project logistics, and providing administrative and operational support. The position ensures smooth planning and delivery of workshops, governance forums, and continuous improvement activities while maintaining alignment across cross-functional stakeholders. This is a coordination and execution-focused role that supports Business System leaders (Global Supply Chain and Innovation) by managing logistics, standardizing processes, and ensuring clear communication across projects, workstreams, scaling efforts, and system integration. Event & Program Coordination - Plan, schedule, and execute Business System events, including Kaizens, workshops, training sessions, and leadership reviews - Coordinate event logistics, including venues, travel, materials, technology, and communications - Manage preparation and execution calendars from start to finish - Ensure events follow standard work, templates, and governance requirements - Track attendance, outputs, and follow-up actions from sessions - Manage participant surveys, analyze results, and recommend improvements for future events Project & Workstream Support - Support project managers and Business System leaders in tracking milestones, deliverables, bowler metrics, and timelines - Maintain project plans, metric trackers, and action logs - Coordinate cross-functional input and ensure timely follow-up - Prepare status updates, dashboards, and reporting materials - Promote alignment with enterprise tools, frameworks, and processes - Respond to information rollup requests for Executive Committee meetings Administrative & Operational Support - Manage documentation, templates, and standard work for Business System activities - Prepare presentations, reports, and executive-ready materials - Maintain organized repositories and systems, including SharePoint and project tools - Support budgeting, expense tracking, and vendor coordination for events, outside services, and consultants - Provide travel, email, and calendar coordination for leadership as needed Stakeholder Coordination & Communication - Serve as a central coordination point across Business System teams, HR, Operations, and other functions - Facilitate stakeholder communication to ensure clarity and alignment - Support the preparation and distribution of meeting materials and outputs - Document decisions, actions, and follow-ups accurately - Anticipate needs by understanding requirements and planning ahead Qualifications - Direct experience in a Lean Business System environment - Bachelor’s degree in Business, Operations, or related field (or equivalent experience) - 5+ years of experience in project coordination, operations, or administrative/project support - Program Manager Experience/PMP certification preferred - Experience supporting events, workshops, or cross-functional programs - Strong organizational and multitasking skills with excellent attention to detail - Advanced proficiency in Microsoft Office, including PowerPoint, Excel, and Outlook - Experience with collaboration and project tools, such as SharePoint, Teams, and project trackers Requirements - HIRING SALARY RANGE: $100,000–$130,000. Salary will be determined based on the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and market alignment. - This role offers a competitive bonus plan based on individual, group, and corporate performance and includes a competitive benefits package. - The posted salary range reflects the target compensation for this role; however, exceptional candidates may bring skills and experience that exceed the typical profile. - If you believe your background warrants consideration beyond the stated range, we encourage you to apply. - To support an efficient and fair hiring process, we may use technology-assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

• Design and improve the systems that power the business • Simplify workflows and eliminate manual processes through automation • Improve how teams collaborate, communicate, and access information • Build dashboards and reporting that help leaders make better decisions • Identify opportunities to use AI and automation to improve productivity • Lead business systems initiatives from idea through implementation • Partner with leaders across the organization to solve operational challenges • Lead and mentor a small technical team