• Lead, coach and set standards for the TCS engineering team • Deliver training to engineers, office teams, sales teams, contractors and customers • Support new starter induction and ongoing development • Complete field service work for at least half of your working time • Work with Planning and Equipment teams to maximise efficiency and ensure up-to-date technical information • Align resources to meet goals, targets and service expectations • Create clear engineering briefs for rollouts and ensure full understanding across the team

• Improve operational efficiencies • Enhance product quality • Protect plant assets • Minimize environmental impact • Create cleaner and safer environments

• Perform comprehensive preventive maintenance, troubleshooting, and repair services across multiple commercial properties within an assigned territory • Operates, inspects, and maintains all HVAC, mechanical, electrical, plumbing, and production equipment and systems in assigned facilities • Assures that equipment is maintained in an energy efficient, safe manner • Performs inspections and repairs to assigned property interior and exterior areas, including walls, flooring, installed fixtures, roofing systems, lighting, etc. • Individuals are expected to demonstrate technical expertise in one craft area (Electrical, HVAC, Piping/Plumbing, etc.) and be multi-skilled in others

• Plan and execute bi-weekly sprints including scoping, sequencing, assigning by tier capability, and managing cross-regional workload across AMER, APAC, and EMEA. • Run weekly touchpoints and retrospectives to resolve blockers, maintain delivery momentum, and drive continuous improvement. • Review deliverables against acceptance criteria and coordinate sprint demos for formal stakeholder sign-off. • Enforce SCOBADD framework for intake prioritization, maintain real-time utilization visibility, and rebalance workload as required. • Assess incoming Corrigo releases for impact on configurations, integrations, translation tables, and auto-assignment logic. • Plan and sequence release adoptions using the 4-phase release SOP. • Validate staging readiness including regression, integration health, and acceptance criteria, and confirm post-release platform health with remediation tracking. • Evaluate AI automation potential per release and lead release retrospectives for continuous improvement. • Design and monitor SLA targets by complexity and deliver monthly performance reports to client and product stakeholders. • Own translation table health reviews and proactive management. • Monitor daily SIM-T resolver queue activity and maintain unified backlog visibility for resource planning decisions. • Report workload aligned to organization priorities and goals. • Own System Change Impact Analysis, ensuring formal risk assessment, pre-launch validation, and documented rollback procedures for all significant changes. • Coordinate approvals and confirm stakeholder readiness before production deployment. • Monitor hypercare periods with heightened visibility and accelerated response cadences. • Contribute to incident and outage retrospectives with operational findings and improvement recommendations. • Conduct quarterly demand-vs-capacity planning and maintain cross-regional coverage requirements. • Engage Variable Support SOW when capacity is insufficient, managing scope, onboarding, and performance oversight. • Deliver monthly utilization reporting and participate in weekly shared resourcing touchpoints. • Own the log for all active delivery initiatives and BAU operations. • Escalate blockers with documented context, resolution paths, and timeline impact. • Lead incident and outage retrospectives, ensuring root cause analysis and preventive action capture. • Monitor platform health indicators and assess delivery risk at each sprint gate, surfacing conflicts and constraints proactively. • Design and measure the Corrigo Champions program including participation model, cadence, and adoption metrics. • Review enablement outcomes as a measurable performance dimension alongside SLA metrics. • Monitor adoption and satisfaction trends and use findings to inform prioritization. • Draft Release and Implementation Plans covering scope, timeline, resources, risk mitigation, and success measures. • Execute hypercare post-launch with heightened monitoring, accelerated SLAs, and rapid escalation, then manage BAU transition once stabilized. • Define development timelines with other product stakeholders, ensuring capacity and complexity are reflected in commitments. • Coordinate initiative planning with client stakeholder leadership and other product leaders.