• Own the full implementation lifecycle for assigned B2B clients, from kickoff to post-go-live handoff • Serve as the primary client contact for onboarding, providing technical guidance and project leadership • Configure and test the Flywire platform to support each client’s invoicing, payment, and reconciliation workflows • Lead integrations with client systems including NetSuite, Intacct, Salesforce, QuickBooks, and custom ERP/CRM platforms • Map data fields across systems and troubleshoot issues related to file formatting, syncing, tokenization, or payment routing • Conduct sandbox testing and validation, escalating blockers where needed • Deliver training, documentation, and consultative support to ensure clients are fully equipped to use the platform post-launch • Collaborate closely with Sales, Client Success, and Solutions teams to ensure alignment and continuity throughout the client lifecycle

• Own client relationships day-to-day : regular updates, managing expectations, handling the tricky conversations • Onboard new clients and get projects set up properly from the start • Quote for smaller pieces of work and manage scope discussions • Schedule and prioritise work across the design and development team • Manage the team's workload, capacity, and priorities • Keep projects on track and flag issues before they become problems • Report back to clients with meaningful updates

• Support cross-functional engineering teams in the successful planning, execution, and delivery of mission-critical projects. • Work across stakeholders in Engineering, Product, IT, Compliance and Security, ensuring alignment, visibility, and scalability of critical projects. • Drive end-to-end execution of complex, cross-functional technical projects within engineering, security, compliance, facility and datacenters operations. • Build and manage project plans, roadmaps, dashboards, and release timelines. • Coordinate cross-functional teams around strategic priorities and outcomes. • Identify dependencies, manage risks, and unblock teams through creative problem-solving. • Facilitate meetings, retrospectives, planning sessions and lead planning for big initiatives, coordination with stakeholders. • Track KPIs and project health via metrics and dashboards, iterating on reporting for clarity and impact. • Manage intake workflows (feature requests, support channels, KTLO) and ensure requests are dealt with efficiently and in a timely manner. • Partner with Engineering Managers, Engineering Leads, and Product Managers to align on requirements, timelines, and project planning. • Communicate effectively across technical and non-technical audiences—including executives—with clear summaries and actionable insights. • Work closely with external vendors when required, ensuring compliance and technical standards. • Improve internal workflows through enhanced Atlassian workflows, AI, automation, self-service and consistent reporting mechanisms. • Drive continuous improvement by identifying inefficiencies and recommending scalable process changes. • Cultivate a high-performing team environment by sharing project management best practices across teams.

• Act as end-to-end project manager for planning, execution, and monitoring of projects within the Technical Application Group (CTAG) • Collaborate with cross-functional teams (R&D, Marketing, Supply Chain, Procurement, Regulatory, etc.) to meet project milestones • Lead cross-functional teams to align on scope, timelines, and deliverables • Prepare and maintain project documentation (plans, status reports, meeting minutes) • Analyze project data to generate insights and support decision-making