• Define and own the vision & strategy for your product area • Be a relentless advocate for the customer and have a deep understanding of their true needs, and translating these needs into use cases that detail customer and business impacts • Partner deeply with cross-functional teams like Engineering, Customer Success, Sales and Marketing to design, develop and launch end-to-end experiences that delight our customers • Drive innovation by identifying and implementing experiences that improve customer workflows, help 1upHealth scale and drive customer engagement • Create, iterate and maintain your product roadmap that tells the story of what we want to do this year and in the future • Guide the prioritization of what we build and the sequence, considering our business strategy and the needs of our customers and develop strong recommendations when inevitable trade-off discussions occur • Make an impact on users across the healthcare landscape

• Partner with product and marketing teams to ensure compliance with consumer protection regulations in the development, launch, and enhancement of deposit, payment, and lending products, providing strategic guidance on regulatory requirements and operational implementation. • Lead the evaluation and interpretation of compliance requirements for new and existing products, ensuring alignment with EarnIn’s compliance framework and regulatory expectations through research, analysis, and documentation. • Monitor and analyze new and evolving regulatory requirements, assessing their impact on products, marketing practices, and internal processes, and driving updates to policies, procedures, and controls to maintain compliance. • Own the development, implementation, and ongoing maintenance of compliance policies, procedures, and controls, conducting periodic reviews and driving enhancements to strengthen the compliance program. • Collaborate with cross-functional teams to design and oversee monitoring and testing activities that assess adherence to compliance policies, identify potential risks, and implement corrective actions where necessary. • Partner with Compliance Managers in compliance risk assessments, ensuring risks are properly documented, and necessary controls are in place. • Drive cross-functional initiatives and projects related to product and marketing compliance, ensuring compliance objectives are integrated into project planning and execution. • Provide clear, practical regulatory guidance to stakeholders by translating complex requirements into actionable recommendations that enable compliant product development and marketing practices. • Manage and develop a team of compliance professionals by setting clear expectations, providing actionable feedback, and supporting growth. • Set and execute near-term strategic plans, monitor workload and performance, and ensure consistent, high-quality delivery. • Foster a collaborative, accountable team culture and serve as a trusted cross-functional partner to promote a strong culture of compliance. • Excellent analytical, organizational, written, and verbal communication skills, with the ability to clearly document complex investigations and regulatory analyses. • High integrity, professionalism, and discretion in handling sensitive information. • Perform other duties as assigned.

• Partner with stakeholders to translate their vision into reality through prioritization, roadmapping, and requirements development • Lead and direct a cross-functional team of designers, data scientists, and engineers to deliver iteratively and incrementally • Balance business needs, user needs, and technical capabilities to deliver solutions that result in meaningful impact and outcomes • Proactively identify and manage risks, dependencies, and tradeoffs and communicate with internal stakeholders and leadership to ensure operational support for delivery • Set outcomes-driven success metrics and measure the impact of the work to guide future iterations and strategic decisions • Facilitate effective product strategy methods and agile ceremonies • Enable continuous solution feedback loop based on qualitative and quantitative data from clients, customers, and end-users • Communicate effectively with clients to ensure continuous alignment of team priorities • Engage relevant parties across the government ecosystem to collaboratively problem solve issues that impact our ability to deliver desired outcomes • Leverage AI tools to accelerate discovery, documentation, and experimentation, and to strengthen analysis, communication, and decision-making. • Identify opportunities to automate repetitive work and improve team efficiency through responsible use of AI.

• Conducting merchant interviews and participating in reseller calls to understand pain points firsthand, while also synthesizing support tickets, feature requests, Pendo data, and usage metrics to build a complete picture of customer and partner needs. • Synthesizing discovery inputs into clear problem statements that align the team around what is being solved and why before solutioning begins. • Partnering with the broader product team to prioritize what gets built and when, with decisions weighted heavily toward features that drive revenue growth. • Maintaining and executing against a product roadmap that balances new features, platform improvements, and technical debt. • Clearly communicating the reasoning behind roadmap decisions to engineering, marketing, operations, and partner teams so everyone understands not just what is being built but why. • Owning launch readiness by coordinating across teams to ensure messaging, documentation, partner communications, and engineering work are all aligned and complete before a feature ships. • Using product analytics tools to analyze feature adoption and user behavior, and translating that data into a clear narrative that builds the case for what should be built, changed, or deprioritized. • Translating customer and business needs into clear specs, user stories, or PRDs that engineering can build from. • Embedded in the engineering team's daily rhythm, attending standups, refinements, and sprint planning, and reviewing completed work to ensure it meets the intended product outcome before release. • Partnering with marketing to review content, walk through feature use cases, and ensure messaging accurately reflects what the product is designed to do. • Working with operations to share product requirements, review documentation, and train the team on how new features work so they can effectively support merchants after launch. • Collaborating with the partnership team to gather and incorporate feedback from resellers and acquirers, and to coordinate release timing and communications so external partners are informed and prepared for every product change.