Role Description Under the direction of the Manager or Senior Manager, the Clinical Services Lead plays a vital role in the account team, driving partner satisfaction through continuous communication and effective project management. The Clinical Services Lead is responsible for ensuring partner deliverables are met during new implementations and ongoing projects by monitoring and prioritizing case workflows and addressing first-tier service issues. As a key member of the clinical leadership team, this role collaborates closely with Clinical Data Leads, Clinical Data Quality Specialists, the abstraction team, and Client Services management to ensure high-quality service delivery to our partners. Roles and Responsibilities - Oversee deadlines, team productivity, and case completion providing follow-up as necessary to ensure partner deliverables are met and target service line operational goals are achieved. - Coach team members on missed deadlines and inform SM/MCS of missed deadlines. - Create case assignments. - Monitor partner case volumes and hours to ensure teams are properly staffed to meet partner turnaround time, and request resource adjustments as needed. - Review key operating metrics to provide data driven recommendations to support business financial goals. - Serve as our partners’ primary point of contact for Client Services. - Maintain high levels of partner satisfaction by driving engagement and anticipating customer needs through ongoing communication, including scheduling and facilitating partner meetings and agendas. - Responsible for overall deliverables to partners including meeting deadlines, data submission agreements, and service agreements as outlined in the partner contract. - Champion the use of QC technology to streamline internal workflows and providing technology demonstrations for partners, as needed. - Proactively identify risk to partner satisfaction and escalate to SM/MCS. - Act as primary owner within Client Services for new implementations, reporting out on status when asked and serving as the point to solve implementation delays by working closely with the Project Manager and SM/MCS. - Participate in process improvement work to support overall Q-Centrix or Client Services department initiatives. - Discuss quality performance opportunities with partners to decrease fallout reviews or enhance quality outcomes. - Other quality tasks, as assigned. Qualifications - Strong analytical and critical thinking skills to approach problems in a systematic method using the ability to synthesize data and suggest recommendations. - Demonstrates high standards for accuracy and attention to detail. - Demonstrates technical savvy and adeptness to learn new systems and technology. - Thrives working independently and takes ownership of projects. - Consistently and clearly communicates, adjusting style and tone as needed to effectively collaborate with hospital partners, peers, abstractors and others. - Demonstrates strong self-organizational and time management skills to concurrently manage multiple accounts, adjusting as needed to shifting timelines and priorities. - Adapts to changes in project timelines, requirements, and assignments. - Maintains a high degree of responsibility in keeping PHI secure and confidential. Requirements - Familiar with hospital Core Measures and/or the Get With the Guidelines Stroke registry. - Intermediate proficiency with MS Office (Microsoft Excel). - Exposure to multiple patient medical record systems (EMRs) and clinical databases. - 1+ years providing coaching and guidance to teams (preferred). - Experience with evaluating operating financial metrics (preferred). - RN, LPN, RT, RVT, or RCIS credentials (preferred). Benefits - A fully remote work environment with flexible schedule and a generous Paid Time Off program with additional paid time for volunteering. - Robust benefits package including medical, vision, dental, health savings accounts, company paid short- and long-term disability, employee assistance program, paid parental leave, life insurance, accident insurance, and other voluntary benefit programs for employees and their eligible dependents. - 401(k) retirement plan with a company match. - Paid professional development hours and other supportive resources.

Role Description To drive continued success in this exciting clinical research field, we are seeking committed, skilled, and customer-focused individuals to join our winning team as Senior Biostatisticians working remotely from a home-based office in the United Kingdom in accordance with our Work from Home policy. Key Accountabilities: - Leadership and Project Management: - Lead efforts in resolving day to day work related issues and problems, securing quality, improving efficiency and productivity of statistical and programming operations. - Lead assigned projects by applying project management skills, statistical and programming techniques; achieve quality and on time delivery of deliverables, earn client’s trust and repeat business. - Statistical Planning and Methodologies: - Provide statistical expertise for design, analysis and reporting of clinical trials and research projects. - Contribute to the writing of statistical sections of study protocols, perform sample size calculation, develop randomization specifications, and generate randomization codes. - Write Statistical Analysis Plans (SAPs) and properly address Peer Statistician review comments. - Create and maintain Statistical and Programming Quality Control (QC) and QA Plans for assigned projects. - Provide input to unblinded data management plan when required. - Assist in research and development of statistical methodologies and processes. - Statistical Programming: - Develop and/or review ADaM dataset specifications. Review and provide input to SDTM dataset specifications when required. - Perform QC validation of analysis datasets and TLGs. - Perform third level review of dry runs and final run. - Lead statistical dry runs and final run by actively participating or contributing to project and resources management, addressing statistical and programming questions and interacting with data management to follow up and resolve data issues. - Review and provide input to the Analysis Data Reviewer’s Guide, discuss and incorporate Data Standards Reviewer’s review comments to ensure quality of the document. - Statistical Analysis and Reporting, and Publication Support: - Perform statistical analysis as per SAP, and address peer/QC review comments and findings. - Perform statistical validation of core results, address additional QC validation comments and findings on the core results. - Plan and conduct or contribute to the trial results reporting/dissemination meetings. - Under supervision contribute to the contents describing any deviation from the planned analysis and deviation from study conduct for the Clinical Study Report (CSR). Review CSR to ensure accuracy, completeness and appropriateness of the interpretation of the statistical results. - Write statistical report or statistical sections of the CSR. - Perform statistical analyses for publications, including but not limited to abstracts, manuscripts, presentations and posters. - Supporting Clinical Data Collection and Cleaning: - Provide statistical input to Case Report Forms (CRF) design and database/variable structure. - Provide statistical input to non-CRF data collection and acquisition methods and approaches. - Review Data Management Plan sections relating to critical data collection and cleaning. Provide statistical input to Data Validation Specification. - Specify and/or program database quality acceptance checks, assess and report data quality issues, and follow through until resolution. - Perform ongoing assessment and communication of data quality issues, including protocol deviations. - Assist data management and trial management team in preparing for database lock. - Complete job required and project-specific training. Comply with applicable Everest and trial sponsor’s policies, SOPs, and work instructions. - Properly archive study files in accordance with trial sponsor’s requirements. - Plan and carry out professional development activities. Qualifications - A Ph.D. degree in statistical science, mathematical analysis or related fields plus 2 years highly relevant experience or a Master’s degree plus 4 years highly relevant experience, with demonstrated ability and sustained performance. Company Description

• Develop, coordinate, and implement Phase 1 clinical research studies at the organization's facilities, ensuring adherence to study protocols and timelines • Collaborate with the principal investigator to design study protocols and ensure scientific integrity • Liaise between research subjects, client teams, investigators, and clinic operations teams to facilitate smooth communication and coordination • Plan logistics and resource usage for clinical trials, including scheduling, staffing, and equipment needs • Track study progress in alignment with project milestones, client deliverables, and budget, and provide regular updates to stakeholders • Ensure compliance with applicable regulations globally and by region, including Good Clinical Practice (GCP) guidelines • Supervise experienced support employees and/or entry-level individual contributors, planning, prioritizing, and directing their tasks to ensure efficient workflow and high-quality output • Deliver operational results that have a moderate impact on the immediate achievement of results for the team, contributing to the overall success of the organization • Adapt new procedures, techniques, and tools to improve clinical trial processes and outcomes • Understand basic management approaches such as work scheduling, prioritizing, coaching, and process execution

Role Description Provide clinical and operational leadership for centralized follow-up (CFU), the Telehealth service line, and patient navigation and care coordination programs across six affiliate states (Indiana, Kentucky, Idaho, Washington State, Alaska, Hawaii). What will you be doing! - Serve as the senior advanced practice clinician responsible for clinical oversight, quality, workflows, regulatory compliance, cross-state licensing coordination, staffing, and program development for both licensed and non-licensed remote staff (APC, RN, case managers, patient navigators). - Ensure safe, timely, patient-centered follow-up and telehealth care consistent with policies and medical standards. Key Responsibilities: - Clinical leadership & oversight: - Provide clinical direction, case review, and supervision for CFU APCs, CFU RNs, Telehealth clinicians, and service line managers. - Provide oversight of the affiliate's complex/urgent follow-up care using audit and other evaluation tools to ensure compliance with medical standards. - Work with other clinical leadership to ensure effective communication between service lines. - Provide clinical consultation to staff for high-risk or complex cases and support decisions about patient continuity of care. - Guide patient navigation and case management work to ensure timely access to care. - Program operations & quality: - Oversee centralized follow-up workflows: initiation of follow-up, documentation standards, care path management and resolution, and tracking/reporting. - Establish, refine, and standardize Telehealth clinical protocols, care paths and escalation pathways between Telehealth and in-affiliate clinical teams. - Lead quality assurance audits, identify gaps, and implement corrective action plans for CFU and Telehealth services. - Ensure compliance with affiliate policies, PPFA MS&Gs, state regulations, and telehealth licensure/telemedicine requirements. - Staffing, training & supervision: - Hire, mentor, and manage remote care staff (APCs, RNs, case managers, patient navigators) and oversee training and competency of designees and non-licensed staff involved in follow-up and telehealth communication. - Coordinate with Clinical Trainers, Operations Leadership, Health Center Managers, and Medical Records/Patient Access teams to support workflows and data integrity. - Cross-state licensure & regulatory coordination: - Support clinician licensing, credentialing, and practice privilege requirements for all six states; ensure all clinicians providing care are appropriately licensed and compliant. - Monitor and implement state-specific reporting requirements (e.g., STI mandated reporting) and telehealth regulatory changes. - Communication & stakeholder management: - Serve as primary clinical liaison between CFU, Telehealth, affiliate medical leadership, Prior Authorization Navigators, Gender Affirming Care Navigators, and Medical Records/Patient Access teams. Qualifications - Advanced practice clinician: NP, CNM, or PA (active, unrestricted license in at least one U.S. state). - Eligible to obtain and maintain licensure in Indiana, Kentucky, Idaho, Washington State, Alaska, and Hawaii upon hire. - Minimum 10 years clinical experience as an APC, with at least 5 years in leadership/supervisory roles and demonstrated experience in telehealth, care coordination, or centralized follow-up systems. - Strong competency with EHRs (experience building/using care paths preferred), telehealth platforms, and remote clinical workflows. EPIC experience is preferred. - Knowledge of reproductive health clinical standards, abnormal diagnostic result management, and state reporting requirements preferred. Requirements - Prior experience managing centralized follow-up programs, telehealth service lines, or multi-state clinical operations. - Experience in quality improvement, policy development, and staff training/education. - Familiarity with PPFA medical standards and MS&Gs or similar family planning/sexual and reproductive health organizations. Benefits - This position is eligible for PPGNHAIK benefits. - Comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability, and life insurance. - For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org. Working Conditions & Travel - Fully remote role with required periodic travel to affiliate sites and in-person leadership meetings as needed. - Flexible hours may be required to provide clinical coverage or to collaborate across time zones for WA/AK/HI and IN/KY/ID. - Candidates must reside in one of our six states to be considered. Supervisory Responsibility - Direct supervision of CFU APCs, CFU RNs, Telehealth clinicians (as applicable), and oversight responsibilities for non-licensed designees involved in patient navigation and other follow-up. Compensation - Washington: $138,552 – $257,311 annually - Alaska: $131,625 – $244,446 annually - Hawaii: $124,697 – $231,580 annually - Idaho, Indiana, and Kentucky: $117,769 – $218,714 annually - Actual starting pay will be determined based on factors including, but not limited to, relevant experience, education, internal equity, geographic location, and the budgeted hiring range established for the position. Position Type - Full-time – Exempt Other Information - All of our employees must present proof of receiving a current flu shot prior to their first day of employment. Our Commitment to Diversity At PPGNHAIK, we’ve outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. Equal Employment Opportunity PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.