• Assist clients with vacation planning and travel recommendations. • Coordinate travel reservations and itinerary details. • Communicate professionally with clients through phone, email, and virtual platforms. • Maintain accurate client information and travel documentation. • Research destinations, accommodations, cruises, tours, and vacation packages. • Provide timely follow-up and exceptional customer support. • Build lasting client relationships through outstanding service. • Support business development through referrals, networking, and social media engagement. • Stay informed on travel industry updates and supplier promotions. • Maintain professionalism while delivering exceptional client experiences.

Role Description A Day in the Life: - Proficient in all areas of sleep study including calibration, monitoring, measurement, documentation and treatment (PSG, PAP Titration, CO2 Monitoring, Oxygen Administration, etc.) - Score the polysomnogram and generate reports summarizing sleep/wake period, REM episodes, arousal analysis, EEG phenomena, cardiac events, respiratory events, limb movements, and other physiological events according to current AASM guidelines noted in adults, children and infants. - Troubleshooting of HSAT problems as well in center equipment. - Assists with sleep center new employee orientation as directed. - Responsible for supply inventory maintenance in the absence of the Manager. Qualifications - High School Diploma or GED - Highly Preferred: BRPT/NBRC/ABRET: - Registered by the Board of Registered Polysomnographic Technologists (BRPT) (RPSGT) OR - Registered by the National Board of Respiratory Care (NBRC) with some sleep experience preferred OR - Registered by the American Board of Registration of Electroencephalographic and Evoked Potential Technologists (ABRET) with some sleep experience preferred. - Basic computer skills Requirements - Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. - MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption. Benefits - Tuition reimbursement, in-person and online development, and access to our career hub to help you advance. - Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling. - Free wellness platform for you and your family, plus personalized support for personal or family challenges. - Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings. Company Description Imagine doing meaningful work in a place where people vacation. That’s life at Munson Healthcare - northern Michigan’s largest healthcare system, with eight award-winning community hospitals serving over half a million residents across 29 counties. If you want a career in healthcare and a lifestyle most people only dream about – with freshwater lakes, scenic trails, charming downtowns, a vibrant arts scene, and endless outdoor adventures - you might just be Munson Material. To us, that means teammates who live by our values of excellence, teamness, positivity, creativity, and a commitment to creating exceptional experiences for our patients and each other. Join a team that delivers outstanding care in one of the most beautiful regions in the country.

Role Description The primary goal of this position is to provide high quality customer service, effectively interface with patients, patient’s families, national payers, home cares and medical doctor’s offices to assist patient and medical provider in expediting the process starting the patient on client product, and ensure the highest level of reimbursement is attained for client product. Extensive knowledge in specialized functions with a wide and comprehensive acquaintance with and understanding of both general and specific aspects of the job and their practical application to complex problems and situations ordinarily encountered. - Conduct benefit investigations, verify insurance benefits for patient and physicians’ offices, and submit and obtain prior authorizations as required by payer; obtain recertification for cases requiring extended treatment/coverage beyond the expiration of original approval. - Accurately enter and maintain data as required in client database and patient files and utilize the client database to monitor outstanding items on each client case file. Ensure files are complete so team can determine the current status. - Participate in conference calls as needed with Client Sales Representatives, client management and physicians’ offices regarding status of cases, drug orders and status of alternative funding. - Provide coordination of order for product, shipment of product, and therapy initiation with pharmacy and patient. - Participate in Call Center Activities, triage and respond to incoming calls from patients, insurance companies, physicians, Sales Reps, pharmacies and homecare agencies. May serve as single point of contact for an assigned group of prescribers. - Identify and report events as required by the REMS requirements for specified medication. Recognize adverse event, product quality complaint, potential risk events, and forward information to the appropriate team member for reporting to the manufacturer. - Educate patients, prescribers, and others regarding program requirements, and facilitate referrals. Maintain good housekeeping techniques, adhering to quality and production standards and comply with all applicable company, state, and federal safety and environmental programs and procedures. Qualifications - High School Diploma/GED or equivalent experience - 4 – 6 years’ experience in the insurance, biotechnology, or pharmaceutical industries; customer service and/or reimbursement. Health Insurance claims or patient accounting experience a plus. - Computer proficiency in MS Office applications, with database experience a plus. - Excellent written and verbal communication skills, with demonstrated ability to communicate with others at all levels. - Ability to manage multiple priorities and meet deadlines. - Detail oriented with good analytical skills. - Knowledge of third party billing, coding, medical terminology, prior authorizations and appeals preferred. Benefits - Remote opportunities - Competitive salaries - Growth opportunities for promotion - 401K with company match* - Tuition reimbursement - Flexible work environment - Discretionary PTO (Paid Time Off) OR 20 days PTO - Paid Holidays - Employee assistance programs - Medical, Dental, and vision coverage - HSA/FSA - Telemedicine (Virtual doctor appointments) - Wellness program - Adoption assistance - Short term disability - Long term disability - Life insurance - Discount programs Company Description UBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.

• Conduct benefit investigations, verify insurance benefits for patient and physicians’ offices, and submit and obtain prior authorizations as required by payer; • Obtain recertification for cases requiring extended treatment/coverage beyond the expiration of original approval • Accurately enter and maintain data as required in client database and patient files and utilize the client database to monitor outstanding items on each client case file • Ensure files are complete so team can determine the current status • Participate in conference calls as needed with Client Sales Representatives, client management and physicians’ offices regarding status of cases, drug orders and status of alternative funding • Provide coordination of order for product, shipment of product, and therapy initiation with pharmacy and patient • Participate in Call Center Activities, triage and respond to incoming calls from patients, insurance companies, physicians, Sales Reps, pharmacies and homecare agencies • May serve as single point of contact for an assigned group of prescribers • Identify and report events as required by the REMS requirements for specified medication • Recognize adverse event, product quality complaint, potential risk events, and forward information to the appropriate team member for reporting to the manufacturer • Educate patients, prescribers, and others regarding program requirements, and facilitate referrals • Maintain good housekeeping techniques, adhering to quality and production standards and comply with all applicable company, state, and federal safety and environmental programs and procedures.