Role Description The Insurance Verification Specialist will review patient insurance information and verify in advance the treatments that their policies will cover. They then call insurance companies and send the proper documentation to verify authorizations for procedures which require them. - Enter data and validate patient information. - Research and correct invalid or incorrect patient demographic information such as invalid insurance policy number to ensure proper billing. - Determine member benefit coverage. - Monitor and verify insurance information for individual patient visits and procedures. - Communicate with patients about co-pays, benefits, coverage, and care authorization. - Contact providers with authorization, denial, and appeals process information. - Assist in educating and act as a resource to the scheduling department. - Work and assist with the billing department in researching and resolving rejected, incorrectly paid, and denied claims as requested. - Respond professionally to all inquiries from patients, staff, and payors in a timely manner. - Accurately document patient accounts of all actions taken. Qualifications - Strong work ethic and sound judgment. - Proven written and verbal communication skills. - Natural curiosity to pursue issues and increase expertise. - Demonstrated knowledge of insurances. - Two to four years related experience and/or training in insurance verification. - Two to four years of experience in medical billing. - Two to four years of experience in authorizations. - Knowledge of CPT and ICD10 codes. - Excellent computer, multi-tasking and phone skills. - The ability to work well under pressure (most of the paperwork is time sensitive). - Must successfully pass a background check. Requirements - In accordance with HIPAA, this position must maintain the confidentiality of the patient in all circumstances as well as company confidentiality. - Ensures the confidentiality of data collected and stored is maintained. Additional Information This description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills abilities, and working conditions may change as needs evolve. Note: This is a 1099 contractor position.

• Assist clients with their home and auto insurance needs. • Answer coverage questions, provide personalized advice, and process new policies or policy changes. • Proactively contact clients to ensure we continuously provide the policy that best meets their needs at a competitive price. • Communicate effectively by phone, email and SMS to build trusted relationships with our clients. • Deliver exceptional customer service. • Monitor personal performance and meet daily/weekly/monthly targets. • Keep accurate notes of client interactions and add follow-up activities in our CRM. • Work closely with the customer service and sales teams to achieve team objectives. • Participate in developing strategies to increase client retention and overall satisfaction. • Stay up to date on product knowledge and industry trends. • Take part in training sessions and professional development activities. • Progress into a senior role within our insurance team or a team lead position after your first two years with us.

• Responsible for collection and resolution of outstanding insurance receivables • Communicate effectively while accurately and efficiently handling high claim volume • Display quality and productive work habits • Serve as a resource for both management and level I co-workers

• Identify client needs and recommend tailored insurance solutions • Develop and maintain strong client relationships • Generate leads through networking, referrals, and company-provided resources • Educate clients on available policies and coverage options • Follow up with prospects to close sales and maintain customer satisfaction • Stay informed about industry trends and product offerings • Work independently while collaborating with a supportive team