Role Description You're the senior technical anchor for enterprise support: the person who sets the standard for how we diagnose, resolve, and learn from customer issues, and who builds the process the function runs on. You'll work the hardest problems directly and define how support operates: triage, severity, escalation, and the feedback loop into product and engineering. You are not a proxy that forwards messages, but someone who deeply understands the product and resolves issues end-to-end. Our focus right now is enterprise support. You'll be the senior technical line for our enterprise customers, reproducing and diagnosing problems, resolving what you can, and handing off what you can't with the full context engineering needs. As the most experienced person in the seat, you'll own the SLAs, severity model, and escalation paths the team operates on, and raise the technical quality of support across the board. This role exists to make enterprise support excellent and to build the foundation it scales on. We're looking for someone who will set the technical bar, protect engineering's focus by filtering and enriching what reaches them, and build a customer experience that feels structured, fast, and trustworthy. What You'll Do - Be the senior technical point of contact for enterprise customers, owning the hardest issues end-to-end and responding with clarity and speed. - Deeply use and know the product: Crews, Flows, the Control Plane well enough to resolve the majority of issues without escalating, and to spot bugs customers haven't even reported. - Reproduce, diagnose, and triage technical issues: read logs and traces, isolate root cause, and resolve directly where possible. - Own clean handoffs to engineering: when something must escalate, file a well-defined ticket with reproduction steps, context, and severity. Keep the handoff between the support and engineering systems coherent so engineers aren't re-reading threads to figure out what's being asked. - Define and own support SLAs, severity levels, and escalation paths so the loudest customer doesn't automatically become the highest priority — and continuously improve them. - Build and maintain the knowledge base, FAQs, and troubleshooting docs, and improve product docs where they make false assumptions about customer setup. - Set up structured customer onboarding so new enterprise users get to value quickly. - Close the loop: synthesize recurring issues and feedback into clear signal for product and engineering, and help set the direction support takes as it grows. Qualifications - 5+ years in technical support, developer support, solutions, or a similar customer-facing technical role, including time as a senior or anchor on the team. - Genuinely technical: comfortable reading logs, stack traces, and API responses; able to navigate Python and the command line; can reason about how a distributed system fails. - Familiarity with LLMs, agents, or developer tools, or the ability to ramp quickly and use the product daily. - Strong written communication: you can explain a fix clearly and write a ticket an engineer can act on immediately. - Process ownership: you've defined triage rules, SLAs, severity models, or escalation paths before, not just followed them, and you can show how it raised the quality of support. - Empathetic, patient, and energized by helping people succeed; comfortable working independently and setting your own direction in a fast-paced remote startup. Requirements - Bonus: experience with support/issue tooling (ticketing systems, Linear, or similar); prior experience supporting an open-source developer community; experience standing up or overhauling a support function.

Join our Team About this opportunity: We are excited to present a fantastic opportunity at Ericsson for an experienced and motivated Site Engineer. This integral role involves data-driven oversight of site activities ranging from civil works, site surveys, network design to installation. You will be responsible for managing support and assurance for commissioning and integration activities, while ensuring alignment with Ericsson's global and local Environmental and Occupational Health and Safety standards, group directives, legal and financial directives, as well as data security and privacy protocols. What you will do:- Oversee and participate in site planning, ensuring safe, compliant, and effective execution of duties.- Manage and implement site surveys, preparing necessary materials and coordinating with Additional Service Providers (ASPs).- Validate site design and ensure first-time-right culture in all tasks.- Plan and execute installation and commissioning phase, with focus on safety and compliance.- Support and produce detailed documentation and drawings related to installation and implementation.- Implement and maintain policy and process compliance, leading to a secure and efficient work environment. Typical Interfaces Service Provider, Project Management, Integration Engineer, Solution Architect, Implementation Management, CPM, Project Planner, Quality Organizations, and Occupational Health & Safety (OHS).Tools & Resources Site Tracker, Site Design Engineering (SDE), Ericsson Site Roll-out (ESR), Connected X Suit, RSA , Autocad, Visio The skills you bring:- Consultative Skills.- Change and Improvement Management.- Automation.- Process Management.- Field Operations.- Service Delivery Business Understanding.- Data Analytics.- Financial Acumen.- Artificial Intelligence (AI).- Customer Insights.- Management of ASP.- Ericsson Portfolio.- Stakeholder Management. #BI-Hybrid

Role Description As a Microsoft Modern Work Engineer, you will oversee the delivery of client-facing professional services projects centered on Microsoft Modern Work technologies. This position demands in-depth expertise in designing, deploying, and optimizing solutions involving Microsoft Entra, Intune, Autopilot, Office 365, Active Directory, Group Policy Objects, and Quest Migration tools. You will collaborate with clients to evaluate business needs, architect tailored solutions, and implement deployments that advance security, productivity, and the overall end-user experience. - Gain and maintain expertise across Microsoft Modern Work technologies, including Entra ID, Intune, Autopilot, O365, and on-premises AD. - Deliver client engagements including assessments, design sessions, implementation, and post-deployment optimization. - Lead and execute device management initiatives, including Autopilot enrollment, configuration baselines, compliance policies, and endpoint security hardening. - Architect and implement Microsoft Entra identity solutions including Conditional Access, MFA, SSO integrations, and identity lifecycle management. - Perform migrations using Quest Migration Manager or similar tools for directory, identity, or tenant transitions. - Develop, test, and deploy Group Policy Objects (GPO) and assist clients in modernizing GPO settings into cloud-native Intune policies. - Troubleshoot complex issues across identity, device management, authentication, policy enforcement, and collaboration workloads. - Provide technical mentorship, documentation, and knowledge transfer to clients and internal teams. - Contribute to best practices, documentation libraries, and technology practice groups. - Maintain accurate documentation, communication, and time entry for all engagements. - Stay current with Microsoft’s evolving Modern Work roadmap, tooling, and security capabilities. - Actively participated in Marco’s Microsoft Modern Work Technology Practice Group (TPG). Qualifications - Associate or bachelor’s degree in information technology, computer science, cyber/information security, or a related field. - 5+ years of professional services or systems engineering experience. - Demonstrated experience with Microsoft Entra, Intune, Autopilot, O365, Active Directory, and GPO management. - Experience with Quest Migration tools or equivalent technologies. - Microsoft certifications preferred (MD-102, SC-300, AZ-104, MS-102, or similar). Requirements - Deep understanding of Microsoft identity, endpoint, and collaboration ecosystems. - Practical experience with: - Microsoft Entra (identity governance, Conditional Access, MFA) - Intune device management - Autopilot provisioning - Office 365 configuration and administration - Active Directory and Group Policy Objects - Quest Migration tools - Experience with PowerShell scripting to automate administrative tasks. - Knowledge of NIST, CIS, or similar security frameworks. - Excellent documentation, communication, and client-engagement skills. - Exceptional organization and time management skills. - Ability to work independently in dynamic client environments. - Demonstrates integrity, professionalism, and alignment with organizational values. Benefits - Pay Range: $93,318 - $149,309 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.

Role Description The Tide Security Engineering team is made up of three core areas: Product Security, Identity, Threat Detection & Response. - Product Security: Consists of application and cloud security experts focused on protecting products through secure design reviews, threat modelling, and penetration testing. - Threat Detection & Response: Focuses on building a robust detection and automation platform, proactively defending against threats, and improving security posture. - Identity: Manages Tide's staff identity platform, ensuring secure access to systems using strategies like zero trust and multi-factor authentication. Collaboration is key across these areas, with shared communication channels and joint standups. - Support the development and implementation of a strategic vision for threat detection. - Hands-on experience with SIEM systems, including creating custom log-parsers and configuring alert rules. - Create security automations to streamline tasks, such as data enrichment and phishing email removal. - Continuously hunt for sophisticated threats across infrastructure. - Collaborate with cross-functional teams to develop business-specific threat detection rules. - Ensure quality of detections and uptime of the detection ecosystem through test-driven development. - Identify opportunities to enhance internal tools for threat detection processes. - Lead complex incident investigations across security, IT, and engineering teams. - Support as part of the wider security incident response on-call rota. Qualifications - Strong knowledge of one of the following: Splunk, Scanner, Sentinel, SecOps. - Strong understanding of modern attack and defense techniques for Cloud (AWS, GCP), SaaS, and desktop environments. - Passion for sharing knowledge with colleagues. - Hands-on attitude with the ability to drive solutions to completion. - Strong experience in security automation, including scripting and automated workflows. - Excellent spoken and written communication skills. - Experience with writing automation and scripts; bonus points for showcasing work. Benefits - Remote first work environment. - 25 days of paid annual leave. - 3 additional days for volunteering and learning. - Private Health Insurance. - Mental Health Support Platform. - FitPass. - Family and Friendly Leave (according to statutory). - Personal L&D budget. - Share options. Company Description - Available for UK, Indian, German, and French SMEs. - Over 2 million members: 900,000 in the UK and 1,100,000 in India. - Over $300 million raised in funding. - Over 2,800 Tideans globally. - Recognized with Great Place to Work certification three years in a row. - Offices in Central London, Sofia, Serbia, Romania, Lithuania, Hyderabad, Gurugram, New Delhi, Berlin, Paris, and Luxembourg.