• Lead strategic client accounts for brands navigating one of the most regulated and relationship-driven industries in marketing. • Own the strategy across your portfolio — connecting paid, owned, and earned channels to business outcomes that matter: patient acquisition, lead volume, compliance, and growth. • Lead cross-functional teams with confidence, serving as a trusted marketing partner to your clients. • Bring healthcare-specific context to differentiate recommendations and advice that clients act on. • Help drive performance through integrated marketing tactics across paid, owned, and earned channels. • Guide clients on how marketing tactics can support business goals and outcomes. • Collaborate with internal teams to support service expansions, contribute to developing and testing roadmaps, and guide tactical pivots when necessary.

• Support delivery of high-profile, technical projects in community healthcare • Provide financial leadership and guidance to clients • Ensure accuracy of financial reports and project documentation • Build relationships with senior executive management and key resources • Analyze healthcare utilization and costs for improvement opportunities • Manage multiple client engagements simultaneously • Communicate complex financial information effectively • Conduct thorough investigations and present clear recommendations • Prepare and present financial reports to senior management

Role Description Sunitna River is looking to hire an experienced Issue Resolution Specialist / Account Coordinator Hybrid. The position entails performing responsibilities of both an Issue Resolution Specialist and an Account Coordinator. The Issue Resolution Specialist manages the Defense Health Agency’s (DHA) issue resolution process at assigned Military Treatment Facilities (MTF) in support of the Department of Defense (DoD) Electronic Health Record (EHR), to include system, content and configuration changes, scheduled and unscheduled service interruptions, and updates impacting end users. Account Coordinators are responsible for managing the MHS GENESIS account provisioning process at assigned Military Treatment Facilities. - Assist end users with following enterprise system configuration change request and service interruption reporting standard operating procedures. - Assess, monitor, and report status of EHR helpdesk tickets, taking appropriate actions when necessary. - Coordinate local resolution efforts with Account Coordinators, EHR Trainers, Information Technology staff, etc., when appropriate. - Manage training rosters, user role assignments, and load provider credentials. - Track and facilitate action items related to system block upgrades and sustainment. - Submit tickets to initiate MHS GENESIS account creation and provisioning for end users. - Manage domain access, privileges and verify end user roles and clinic responsibilities to ensure correct roles assignment for MHS GENESIS. - Troubleshoot end user role issues and identify any role adjustments. - Submit Global Service Center (GSC) tickets to initiate, modify, suspend, reactivate, and enable end user accounts. - Collaborate with Training Site Lead and Issue Resolution Specialists to ensure end user roles and accounts are operating as designed. - Collaborate with other Account Coordinators and personnel working on MHS GENESIS related issues at other MTFs within the DHA enterprise. - Provide support to Military Treatment Facilities (MTFs) outside the primary region, if needed, as directed by the Regional Project Manager. - Assist in both Account Coordinator and Issue Resolution Specialist capacity when a site needs surge support. - Provide direct technical support and guidance to sustainment personnel and client as needed. - Participate in working groups, as requested, as technical experts. - Work closely with the Regional Project Managers and Senior Managers to ensure team success. Qualifications - Prior experience with analyzing business processes and information management needs of medical organizations. - Knowledge of marketing research and BPR methodologies, analysis, theory, and application and strong interpersonal skills. - Knowledge of activity-based costing principles and knowledge of functional economic analysis to assess several alternatives. - Knowledge of various specialized areas of health care management. - Preferred experience in supporting Clinical Information Systems (CIS) training, tools, software installs and upgrades, preparing classrooms, facilities, and necessary equipment for classes or supporting EHR efforts. - Knowledge of the workings of a hospital technical system. - Must maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks as needed during trouble ticket resolution. - Personnel must be fluent in verbal and written communications (English) and medical terminology. - US Citizenship Required - Candidate will need to obtain a DoD Public Trust Clearance. Benefits - 401(K) Plan with Employer Match - Health Insurance (medical, dental, and vision) - Paid PTO - Flexible Spending Accounts (Health and Dependent Care) - Life insurance - Short term and long-term disability - Full Holiday Schedule and more

Role Description The Associate Director, Clinical and Operational Improvement, supports profitable growth within the Healthcare Payer and Provider Optimization group. This role leads the design and delivery of integrated optimization programs (clinical, operational, and financial) that improve performance for hospitals and health systems. The Associate Director manages multi-workstream engagements to scope, timeline, and budget; partners with clients and Guidehouse specialty teams; and delivers measurable outcomes across performance improvement, supply chain, workforce and non-labor productivity, clinical operations, shared services, and revenue management. Key Responsibilities - Deliver high-quality consulting services for clients within the Guidehouse Healthcare Payer and Provider Practice. - Provide healthcare industry expertise and management consulting support across client engagements. - Build and maintain account relationships with key client decision-makers. - Identify priority issues and develop practical, client-specific solutions. - Provide delivery assurance across engagements, ensuring quality, consistency, and stakeholder alignment. - Coach and mentor team members on client assignments and within account teams. - Demonstrate visible leadership within the account and the broader practice. - Lead consulting projects to deliver contract outcomes, project plans, and executive expectations by influencing key decision-makers and stakeholders. Role Expectations - Demonstrate flexible, positive communication and relationship-building skills across all levels of Guidehouse and client organizations (including surgeons, anesthesiologists, hospital executives, and ancillary staff). - Develop, track, and manage performance metrics across clinical and non-clinical operations. - Translate project outputs into clear financial results across multiple concurrent initiatives; strong quantitative orientation required. - Apply structured methodologies and strong project leadership; prior PMO experience preferred. - Communicate with impact through strong writing and presentation skills; industry thought leadership (e.g., articles, white papers, speaking engagements) preferred. - Demonstrated success selling and delivering transformational solutions to large health systems. - Adapt to change and help others align to evolving strategies, goals, and plans. - Advanced proficiency in Excel, Word, and PowerPoint with the ability to independently produce client-ready deliverables; MS Project experience preferred. Qualifications - Bachelor’s degree required; nursing or other clinical degree from an accredited institution preferred. - 7+ years of experience in hospital operations (e.g., clinical operations, performance improvement, labor and non-labor optimization, physician operations, or provider-focused financial operations). - Deep knowledge of hospital and health system operations. - Ability to benchmark and analyze data to redesign operational processes, improve efficiency, and establish standard work. - Ability to conduct research, interpret analytics, and develop actionable recommendations; working proficiency in Microsoft Office required. - Consulting experience delivering complex, multi-site operational change and clinical improvement programs on aggressive timelines. - Strong client leadership and business development skills, including identifying opportunities and selling add-on work. - Willingness to travel extensively (up to 75%). What Would Be Nice To Have - Self-motivated and committed to continuous learning; consistently produces high-quality work. - Comfortable presenting findings to hospital executives and recommending solutions aligned to leading practices. - Strong interpersonal skills and ability to collaborate with clinician-based departments and diverse stakeholders (physicians, nurses, executives, and ancillary staff). - Understanding of complex IT and technology-enabled solutions that improve efficiency, quality, and throughput of care. Benefits - Medical, Rx, Dental & Vision Insurance - Personal and Family Sick Time & Company Paid Holidays - Position may be eligible for a discretionary variable incentive bonus - Parental Leave and Adoption Assistance - 401(k) Retirement Plan - Basic Life & Supplemental Life - Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts - Short-Term & Long-Term Disability - Student Loan PayDown - Tuition Reimbursement, Personal Development & Learning Opportunities - Skills Development & Certifications - Employee Referral Program - Corporate Sponsored Events & Community Outreach - Emergency Back-Up Childcare Program - Mobility Stipend