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CaptivateIQ

The agile commission solution. We're hiring!

Senior Customer Marketing Manager

MarketingMarketingFull TimeRemoteSeniorTeam 201-500Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

17 hours ago

Salary

$110K - $161K / year

Seniority

Senior

Bachelor Degree7 yrs expEnglish

Job Description

Senior Customer Marketing Manager

CaptivateIQ

• Build and own CaptivateIQ’s customer advocacy, community, and voice-of-customer programs. • Run a proactive case study and reference program. • Structure how customer insight gets activated internally. • Build a systematic marketing motion into the customer install base. • Report to the Senior Director of Product & Corporate Marketing, with strong working relationships across Customer Success and Demand Gen.

Job Requirements

  • 7+ years of customer marketing experience in B2B SaaS, ideally SPM/ICM-adjacent or in high-velocity enterprise software.
  • Has built or rebuilt a customer advocacy program (case studies, references, reviews) from the ground up.
  • Comfortable with pipeline and expansion metrics and campaign design — this role is equal parts storyteller and program operator.
  • Has owned structured voice-of-customer synthesis and internal distribution to cross-functional stakeholders.
  • Demonstrated independent judgment and proactive problem-solving.
  • Strong project ownership and follow-through with minimal oversight.
  • Excellent written and verbal storytelling skills.

Benefits

  • Comprehensive Healthcare: 100% coverage for medical, dental, and vision for all FTEs, with roughly 75% coverage for dependents.
  • Flexible Time Off: Flexible vacation days plus quarterly mental health days to ensure you have the space to recharge.
  • Annual Stipends: Dedicated funds for your professional development and caretaking needs.
  • Work Anniversary Bonuses: Annual bonuses to celebrate your milestones and contributions to the CaptivateIQ team that grow as your tenure does.
  • Retirement Savings (US-Only): A 401(k) plan to help you invest in and secure your future.
  • Premium Tools: The latest Apple hardware to empower you to do your best work.
  • Inclusive Community: Active Employee Resource Groups (ERGs) that celebrate shared identities and support our DEI goals by fostering an environment where diverse talent thrives.

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