Role Description We are looking for an RN Care Coordinator as an addition to the Optum Insight ACO Practice Extend Team. You will work alongside our Care Team’s Clinical Pharmacist and Clinical Administrative Coordinator to improve the health outcomes of the patients we serve. The RN Care Coordinator is responsible for managing patients attributed to provider practices participating in the Optum Insight ACO. This role includes high-volume telephonic outreach, patient education, and coordination with primary care providers (PCPs), specialists, and the Practice Extend care team to ensure high-quality care delivery. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Primary Responsibilities - Work with a Care Team of a Clinical Pharmacist and Clinical Administrative Coordinator to support patient and provider engagement across care transitions management, care coordination, and medication management activities. - Facilitate communication of inpatient discharge information to primary care offices using appropriate technology tools. - Conduct post-discharge outreach for inpatient and emergency department visits, including medication reviews, scheduling timely follow up appointments, and providing education on discharge instructions and appropriate sites of care. - Guide patients in accessing high-quality, cost-effective specialist referrals. - Support high-risk patients by coordinating and scheduling PCP and/or specialist appointments. - Provide patients with benefit information and resources upon request. - Communicate with provider offices to resolve patient care issues and facilitate communication between practice staff and care team. - Build and maintain strong relationships with participating provider practices by communicating program goals, patient needs, and value-based care opportunities. - Facilitate and/or lead provider-facing meetings, including onboarding meetings and ongoing collaboration meetings. Qualifications - Bachelor’s degree. - Current, active, unrestricted Registered Nurse (RN) license in a Compact License state within the US. - 3+ years of experience in Case Management and/or Care Coordination. - Advanced level of proficiency in Microsoft Office, particularly Excel and PowerPoint. - Advanced level of proficiency typing and navigating a Window-based environment simultaneously. - Ability to work 1 late shift per week (10 am -7pm), standard schedule is 8am-5pm (times reflect the time zone business hours assigned – Central, Mountain, or Arizona). Preferred Qualifications - Spanish/English Bilingual. - Case Management Certification. - Experience in a high-volume outreach or outbound call center environment. - Experience in managed care and/or population health management. Soft Skills - Ability to quickly learn and manage multiple clinical systems simultaneously. - Adaptable, flexible, and able to incorporate frequent process changes into established workflows within a fast-paced, dynamic environment. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Salary The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Acting as the main contact for customers and managing day-to-day interactions • Creating and maintaining project schedules with milestones and tasks • Providing weekly project status reports and updates to clients • Managing budgets, project scope, and change requests, including estimates and change orders • Leading business strategy workshops and producing phased roadmaps based on client needs • Guiding sprint grooming, requirements gathering, and user story development • Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications • Participating in discovery sessions to understand client objectives and system needs • Collaborating with Solution Architects and Consultants to design solutions that meet client requirements • Leading or supporting end-user training and adoption activities

• Acting as the main contact for customers and managing day-to-day interactions • Creating and maintaining project schedules with milestones and tasks • Providing weekly project status reports and updates to clients • Managing budgets, project scope, and change requests, including estimates and change orders • Leading business strategy workshops and producing phased roadmaps based on client needs • Guiding sprint grooming, requirements gathering, and user story development • Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications • Participating in discovery sessions to understand client objectives and system needs • Collaborating with Solution Architects and Consultants to design solutions that meet client requirements • Leading or supporting end-user training and adoption activities

Role Description We are seeking a customer-focused and analytical Professional Services Manager who brings business acumen, operational expertise, and a passion for helping customers succeed. In this role, you will partner with customers to identify opportunities for improvement within their warehouse operations and leverage data-driven insights to help them achieve their business objectives. You will serve as a trusted advisor, helping customers maximize the value of their technology investments through operational analysis, performance measurement, and continuous improvement initiatives. By combining data, technology, and strong relationship management skills, you’ll guide customers toward informed business decisions that improve efficiency, productivity, and overall operational performance. If you enjoy solving complex business challenges, building strong customer relationships, and helping organizations transform data into actionable results, this role might be for you! What You’ll Be Doing - Partner with customers to analyze operational data and identify opportunities to improve warehouse performance, efficiency, and productivity. - Present findings and recommendations to customer stakeholders, helping drive data-backed business decisions. - Collaborate with customer leadership teams to establish, monitor, and achieve key performance indicators. - Conduct virtual and on-site customer engagements focused on operational improvement and business outcomes. - Train customers on company portals, dashboards, and reporting tools to improve data visibility and adoption. - Partner with Raymond Solutions and Support Centers to help customers maximize the value of their technology and service investments. - Participate in technical design discussions related to telematics, warehouse optimization, and connected technology solutions. - Assist customers with system administration and user adoption activities as needed. - Facilitate collaboration across customer organizations to build alignment and support change management initiatives. - Build and maintain trusted customer relationships, serving as a key resource throughout the customer lifecycle. - Apply continuous improvement principles to both customer engagements and internal processes. - Collaborate effectively with cross-functional teams to support customer success initiatives. - Maintain a strong understanding of emerging technologies and industry trends to better support customer needs. Qualifications - 5 + years of experience in account management, customer success, training, warehousing, operations, or a related field. - Strong presentation and communication skills with the ability to engage stakeholders at multiple levels of an organization. - Strong analytical and problem-solving skills. - Ability to interpret operational data and translate findings into actionable recommendations. - Excellent organizational and time management skills. - Ability to manage multiple customer relationships and priorities simultaneously. - Willingness to travel approximately 10% as needed. What Sets You Apart - Bachelor’s Degree in Business or a related field. - Experience within the material handling, warehousing, logistics, or supply chain industry. - Experience with continuous improvement methodologies, Toyota Production System, or Raymond Lean Management. - Familiarity with business intelligence and data visualization tools such as Power BI. - Experience working with SQL or other data analysis tools. - Experience with Smartsheet or similar project management platforms. - Experience supporting technology adoption, change management, or operational transformation initiatives. - Demonstrated ability to influence stakeholders and drive customer engagement. Where and When You’ll Work This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do! Benefits - Salary: $94,020 - $115,000 per year. Compensation depends on the selected candidate’s education and experience. - Competitive Salary - Generous Paid Time Off and 13 Paid Holidays - Affordable Medical plans and no-cost Dental & Vision options - 100% 401(k) match up to 6% - Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability - Tuition Assistance Program - Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance - Recognition and Kaizen (continuous improvement) Reward Programs - Meaningful opportunities for personal and professional development - Onsite Fitness Center & Occupational Health Clinic - Best in class work culture!