• Acting as the main contact for customers and managing day-to-day interactions • Creating and maintaining project schedules with milestones and tasks • Providing weekly project status reports and updates to clients • Managing budgets, project scope, and change requests, including estimates and change orders • Leading business strategy workshops and producing phased roadmaps based on client needs • Guiding sprint grooming, requirements gathering, and user story development • Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications • Participating in discovery sessions to understand client objectives and system needs • Collaborating with Solution Architects and Consultants to design solutions that meet client requirements • Leading or supporting end-user training and adoption activities

• Acting as the main contact for customers and managing day-to-day interactions • Creating and maintaining project schedules with milestones and tasks • Providing weekly project status reports and updates to clients • Managing budgets, project scope, and change requests, including estimates and change orders • Leading business strategy workshops and producing phased roadmaps based on client needs • Guiding sprint grooming, requirements gathering, and user story development • Supporting Solution Consultants with requirement documentation, process flows, and configuration specifications • Participating in discovery sessions to understand client objectives and system needs • Collaborating with Solution Architects and Consultants to design solutions that meet client requirements • Leading or supporting end-user training and adoption activities

Role Description We are seeking a customer-focused and analytical Professional Services Manager who brings business acumen, operational expertise, and a passion for helping customers succeed. In this role, you will partner with customers to identify opportunities for improvement within their warehouse operations and leverage data-driven insights to help them achieve their business objectives. You will serve as a trusted advisor, helping customers maximize the value of their technology investments through operational analysis, performance measurement, and continuous improvement initiatives. By combining data, technology, and strong relationship management skills, you’ll guide customers toward informed business decisions that improve efficiency, productivity, and overall operational performance. If you enjoy solving complex business challenges, building strong customer relationships, and helping organizations transform data into actionable results, this role might be for you! What You’ll Be Doing - Partner with customers to analyze operational data and identify opportunities to improve warehouse performance, efficiency, and productivity. - Present findings and recommendations to customer stakeholders, helping drive data-backed business decisions. - Collaborate with customer leadership teams to establish, monitor, and achieve key performance indicators. - Conduct virtual and on-site customer engagements focused on operational improvement and business outcomes. - Train customers on company portals, dashboards, and reporting tools to improve data visibility and adoption. - Partner with Raymond Solutions and Support Centers to help customers maximize the value of their technology and service investments. - Participate in technical design discussions related to telematics, warehouse optimization, and connected technology solutions. - Assist customers with system administration and user adoption activities as needed. - Facilitate collaboration across customer organizations to build alignment and support change management initiatives. - Build and maintain trusted customer relationships, serving as a key resource throughout the customer lifecycle. - Apply continuous improvement principles to both customer engagements and internal processes. - Collaborate effectively with cross-functional teams to support customer success initiatives. - Maintain a strong understanding of emerging technologies and industry trends to better support customer needs. Qualifications - 5 + years of experience in account management, customer success, training, warehousing, operations, or a related field. - Strong presentation and communication skills with the ability to engage stakeholders at multiple levels of an organization. - Strong analytical and problem-solving skills. - Ability to interpret operational data and translate findings into actionable recommendations. - Excellent organizational and time management skills. - Ability to manage multiple customer relationships and priorities simultaneously. - Willingness to travel approximately 10% as needed. What Sets You Apart - Bachelor’s Degree in Business or a related field. - Experience within the material handling, warehousing, logistics, or supply chain industry. - Experience with continuous improvement methodologies, Toyota Production System, or Raymond Lean Management. - Familiarity with business intelligence and data visualization tools such as Power BI. - Experience working with SQL or other data analysis tools. - Experience with Smartsheet or similar project management platforms. - Experience supporting technology adoption, change management, or operational transformation initiatives. - Demonstrated ability to influence stakeholders and drive customer engagement. Where and When You’ll Work This role is fully remote within the United States. All you need is a reliable internet connection and a passion for what you do! Benefits - Salary: $94,020 - $115,000 per year. Compensation depends on the selected candidate’s education and experience. - Competitive Salary - Generous Paid Time Off and 13 Paid Holidays - Affordable Medical plans and no-cost Dental & Vision options - 100% 401(k) match up to 6% - Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability - Tuition Assistance Program - Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance - Recognition and Kaizen (continuous improvement) Reward Programs - Meaningful opportunities for personal and professional development - Onsite Fitness Center & Occupational Health Clinic - Best in class work culture!

Role Description The Senior Market Development Manager is a market-facing commercial leader for new indications and platforms—operating across the full spectrum from product development through early commercialization. This role defines and executes early go-to-market strategy, ensures the commercial perspective informs upstream decisions, and builds the market infrastructure required for successful future Intuitive launches. This role is deeply integrated with engineering, product, clinical, regulatory, and corporate strategy teams in both existing business units and future forward—serving as the commercial anchor in cross-functional forums and embedding market insight into the earliest stages of indication and product development. Success requires equal fluency and trust in the external market and the internal development cycle. The Senior Market Development Manager works directly with physicians, hospital executives, payers, and societies to identify unmet needs and shape clinical and commercial strategy. Where markets must be created rather than captured, this role is tasked with designing strategies to shift patient pathways, referral patterns, and clinical beliefs to unlock demand and accelerate commercial success. Essential Job Duties - Serve as market-facing commercial lead throughout the upstream development cycle; bring commercial guidance to inform strategy and optimize launch success. - Generate deep market, customer, and clinical insights; translate into actionable product and commercial recommendations aligned with the largest unmet clinical needs. - Partner with engineering, product, clinical, and corporate strategy teams to define and execute go-to-market strategy from product development through early commercialization; serve as the commercial anchor in cross-functional forums and influence product roadmap and prioritization. - Identify and engage KOLs, society leadership, and key stakeholders to shape market entry, build pre-market advocacy, and market seeding priming early adoption. - Support clinical and economic evidence-building to enable market access, value articulation, and regulatory/reimbursement strategy; support transfer into ROI and economic value models. - Understand existing commercial strategy and ways of working across Intuitive—find opportunities to leverage existing expertise to accelerate adoption in new domains. - Develop market creation strategies where skillsets are not transferable—design approaches to change patient referral pathways, shift clinical beliefs and behaviors, and build demand in spaces where historic strategic success may be less transferable. - Originate and develop creative market entry strategies for new clinical spaces—write the playbook for indications where no established commercial model exists. - Synthesize complex inputs into clear strategic recommendations for senior leadership. - Develop commercialization strategy for new indications, including salesforce structure, go-to-market model, pricing, territory design, and sales incentive plan frameworks. Qualifications - Minimum 10 years of experience in Sales, Marketing, Strategy, or Market Development in MedTech. - Prior leadership experience required, including direct or matrixed leadership. - Demonstrated success operating in early-stage, ambiguous, or emerging market environments. - Capacity to rapidly upskill in clinical and technical knowledge base. - Experience building and executing go-to-market/market creation strategy. - Proven ability to influence cross-functional teams without formal authority. - Experience building and leveraging KOL, society, and executive-level relationships. - Strong analytical, communication, and executive presentation skills. - Ability to identify trends, distill themes, and translate customer preference to strategic priorities. - Familiarity with clinical pathways, hospital economics, capital strategy, and enterprise decision-making. Requirements - Bachelor’s degree required. - Ability to travel. Preferred Skills and Experience - GYN experience. - Exposure to early product development, market shaping, or pre-launch commercialization working with engineers. - Experience with surgical and/or endoscopic procedures preferred. - Strategic clinical and reimbursement experience; payer fluency. - Global or international experience. Benefits - Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.