• Owning and executing a portfolio of renewal contracts in an assigned territory • Ensuring all renewals occur on time • Identifying growth opportunities and providing insights to the business that improve future business outcomes • Identifying and escalating risk within customer portfolio • Partner with Account Executives to develop and execute win/win negotiation strategies for account contract renewals that maximize long term contract value while protecting and enhancing customer trust • Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and Sales teams to ensure all contracts are timely and accurate • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities aligned to activities within the renewal playbook • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure (OTRR: On Time Renewal Rate & Revenue Retention will be a KPI) • Provide Customer Success Management and Sales with complete visibility to renewals and involve Algolia Leadership as required • Accurately maintain/update and provide renewal forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies • Follow and adhere to best practices for all internal processes, including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting • Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, boosting incremental revenue via up-sells, cross-sells and add-ons, and maximizing customer value • Accurately forecast and manage pipeline on a monthly and quarterly basis

• You implement strategies for effective lead generation, faster conversion and targeted upselling with existing customers • You are actively involved in operational sales — from cold outreach and video-call demos to closing deals • You handle incoming inquiries from leads across all channels and drive them to close • You design and run campaigns for targeted lead acquisition • You provide the team with a comprehensive overview of competitors and the overall market • You represent viind at relevant trade shows and events — individually or as part of the team • You use HubSpot as the central CRM and maintain all information there • You regularly adjust sales forecasts based on current developments • You work closely with Mishal (Head of Sales) to continuously improve our strategies • You play a central role in helping viind advance the digitalization of Germany and contribute to our sustainable sales success

• Take responsibility for the end-to-end sales processes in your territory • Research opportunities, prospect, initiate discussions, build relationships, conduct demos, manage product trials, and close deals • Partner with SDR team to create prospecting plans and drive pipeline • Forecast accurately and develop necessary pipeline to meet/exceed quota • Work closely with Product Specialist team during trials to ensure client engagement • Collaborate with Account Management to ensure customer health throughout the contract term

• Own a high-volume sales pipeline from prospecting through to close • Generate new business through outbound (calls, email, walk-ins) and inbound leads • Run efficient, tailored demos that clearly communicate value • Close deals quickly while maintaining a high-quality customer experience • Understand SMB pain points and position Fresha as a growth solution • Build trust with business owners and decision-makers • Consistently exceed monthly targets and activity metrics • Maintain clean pipeline management and accurate forecasting in CRM • Share market insights to help refine messaging and product direction