• Serve as a subject matter expert on all account operations processes • Handle complex customer inquiries and issues via phone, chat, and email with empathy and precision • Own a case queue end-to-end, driving timely and accurate resolution • Partner cross-functionally with Sales, Onboarding, Billing, Payments, and other teams to coordinate seamless support across the customer lifecycle • Maintain meticulous attention to detail when processing sensitive account information to prevent downstream errors • Proactively identify process gaps and contribute ideas that improve team efficiency and customer experience • Take on additional responsibilities as the team and business evolve

• Oversee the general ticket escalation path for the CX team, ensuring critical customer issues are routed, prioritized, and resolved efficiently. • Manage and optimize the intake and fulfillment process for customer environment requests. • Take abstract strategy and translate it into day-to-day operations for Customer Advocacy workgroups, establishing clear metrics, tracking, and governance. • Act as the primary administrator for internal CX requests spanning technical toolings such as Jira, Zendesk, Conduqtor, and other internal proprietary systems. • Co-lead and facilitate the bi-monthly Technical Advisory Services (TAS) request cycle between the TA and CA organizations to ensure resource alignment on key customer priorities. • Maintain strict data hygiene in Salesforce (SFDC) and Zendesk (ZD) by managing the ongoing account assignment matrix for Customer Advocacy teams. • Own the operational workflow for provisioning and managing Vanity URLs requested by customers or internal teams. • Facilitate the review, refinement, and official publication of Root Cause Analysis documentation following major customer technical incidents. • Track and drive follow-ups for Customer Advocacy Managers regarding monthly churn indicators and environment catchup gaps to protect net revenue retention. • Partner with Accounting to perform regular monthly reconciliations of Statements of Work (SOWs) and logged technical hours, ensuring billing accuracy against delivered services.

• Manage daily operations with transportation partners • Assist parents and school districts with needs • Work on new business opportunities • Oversee vehicle maintenance and compliance • Collaborate with internal teams for service improvement

Join Us! Take the next step in your journey at Inspira Financial. Guided by our mission to enable better health and greater wealth, we help businesses and individuals thrive today, tomorrow, and into retirement by strengthening and simplifying the health and wealth journey. Our values shape how we show up every day. We Lead with Heart by acting with compassion, empathy, and doing what's right; Cultivate Trust through integrity, transparency, and accountability; Aim Higher by never settling for what's expected and continually raising the standard; and Win Together by collaborating inclusively to achieve the best outcomes. Join us on our journey as we work together to take on the complex and the everyday--turning collective effort into life-changing impact that enriches lives and helps build a better future. Learn more at inspirafinancial.com. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided. Employees within a 90-minute radius of our Oak Brook, IL headquarters are required to adhere to the company in-office work guidelines of 4 days per month minimum from 10 am to 2 pm (1 of the 4 days must be a Monday or Friday). This requirement does not apply to support specialist positions. Don't meet every single requirement? That's okay. At Inspira Financial, we know growth comes from people who are willing to learn, challenge themselves, and aim higher. We value individuals who lead with heart, cultivate trust, and collaborate to win together. If you're energized by meaningful work, continuous development, and being part of a team that turns collective effort into real impact, Inspira Financial could be the right next step in your journey. We look forward to receiving your application. Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners -- helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com . We have been recognized for our remarkable growth on lists such as Crain's Fast 50 and Inc. 5000, and for our outstanding workplace culture and benefits with Built In's 2025 Best Places to Work and Gallagher's 2022 Best-In-Class Employer awards. Job Summary & Responsibilities The Cloud Operations Admin (COA) role is responsible for the administration and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases. The COA will interface with Cloud Engineering team, development teams, and client service teams regarding the operations of the Platform Architecture within Inspira. Working within a team environment, the COA participates directly in solution creation, providing hands-on support as well as operational support and training. This individual must be creative, client focused, solutions-driven, organized, and can thrive in a dynamic environment. - Provide direct support in the day-to-day operations of hardware and operating systems, including Cloud Services: - Evaluate system utilization, monitor response time, and provide primary support for detection and correction of operational problems. - Coordinate and perform additions and changes to servers, network, operating systems and attached devices, including investigation, analysis, recommendation, configuration, installation and testing of new network hardware and software. - Ensure servers, operating systems and network components are implemented and adhere to the information security policies and infrastructure standards. - Utilize metrics and cloud native consumption-based services to improve cost efficiencies. - Support and Administer firewalls and security appliances. - Support and Administer the Disaster Recovery and Business Resumption Plan as it relates to the backup and restoration of the technology infrastructure. - Ensure run books are updated on a regular basis. - Maintain the VMware and Cloud virtual environments. - Maintain the Microsoft Active Directory Domain. - Provide infrastructure problem resolution for various applications throughout the organization. - Utilize programming skills to design and develop programs or scripts for various repetitive functions. - Performs all duties with a focus on goals of Inspira, which includes risk mitigation. - Support inbound calls/emails, maintaining tickets within the issue tracking application related to Infrastructure Support. - Cross-train other team members to facilitate coverage. - Other duties as assigned. Preferred Qualifications Education & Experience: - Minimum of 1-3 years of applicable experience - Bachelor's degree in Computer Science - Certifications preferred: AZ-900 - Minimum of 1 years of experience with: - Windows and/or Linux Operating systems that include building, security, and deployment in both a physical and Cloud environment - Networking knowledge and the skill sets to configure, maintain, and support Cisco Meraki devices, Azure VNETS, VPN Gateways, Route Servers, Route Tables, and Private Endpoints - Support and Administering Infrastructure as Code deployments, utilizing CI/CD Pipelines - Applying rule sets in Information Security best practices and ability to apply information security methodology to operating systems, network, and databases - Scripting languages such as PowerShell, Bash, JS, Python, etc. - Experience with Cloud Services Azure (preferred), Google or AWS - Experience with BDR solutions such as VMWare Site Recovery, and Azure Backup/Site Recovery - Experience in a high availability environment preferred - Experience working with a ticketing system and internal clients Skills & Abilities - Microsoft Azure Operational and Monitoring tools - Support and Administer Microsoft 365 Services (Exchange, Intune, SharePoint, and Teams) - Ability to work independently with minimal supervision - Must have excellent written and verbal communication skills - Strong analytical skills, follow-up capability, and problem-solving ability - Ability to conduct research into hardware and software issues and products as required - Ability to effectively prioritize and execute tasks in a high-pressure environment - Ability to use strong interpersonal and presentation skills to share ideas, solutions, and strong working relationships with business units including non-technical users, technical leads, and developers - Ability to respond to emails and text messages after hours to resolve critical issues - Must possess strong skills in personal diplomacy and client service while consistently demonstrating a high level of motivation, commitment to teamwork, professionalism, and trustworthiness - Strong vendor management skill - Highly self-motivated and directed - Knowledge of ITIL/ITSM practices and framework preferred. Other Requirements - Standard schedule is Monday through Friday from 8:00 a.m. to 5:00 p.m. Central Time. Additional hours may be required during peak periods. - Employees within a 90-minute radius of Oak Brook, Illinois must work onsite at least four days per month between 10:00 a.m. and 2:00 p.m. Central Time, including one Monday or Friday each month. - Occasional travel up to five percent may be required, including the ability to use personal transportation for trainings or meetings. - This position requires the ability to sit for extended periods and operate standard office equipment such as a computer, keyboard, mouse, telephone, and copier. Compensation & Benefits $78,000-$92,000 per year