Meadow Memorials logo
Meadow Memorials

Rebuilding the funeral industry through unmatched hospitality, transparent pricing and personalized services.

Documentation Specialist

Location

Dominican Republic

Posted

17 hours ago

Salary

$6 - $13 / hour

Seniority

Mid Level

High School2 yrs expEnglish

Job Description

Documentation Specialist

Meadow Memorials

• Contact physicians and medical facilities - primarily by phone - to obtain accurate cause-of-death information and required signatures, with professionalism and persistence. • Review, verify, and document medical information in accordance with state regulations, keeping precise records at every step. • Enter and update case data in each state’s death certificate filing system promptly and accurately, following our data entry standards and standard operating procedures - correct fields, correct formats, no shortcuts. • Complete data entry within defined turnaround times, so that case records are always current and the team is never working from stale or incomplete information. • Manage multiple cases simultaneously - proactively identifying delays, coordinating with the Filing Specialist, and ensuring deadlines are met. • Keep families updated with clear, empathetic communication - translating complex requirements into language that's easy to understand during a difficult time. • Work across HubSpot, Aircall, Slack, and our internal case management system to stay organized and keep the team aligned.

Job Requirements

  • Bring at least 2 years of experience in office administration, healthcare administration, or another role involving follow-up and detailed documentation.
  • Strong written and spoken English.
  • Strong typing skills.
  • Proven accuracy in data entry - able to follow defined procedures and formatting rules consistently, and to catch and correct errors before they cause downstream problems.
  • Comfortable making consistent follow-up calls and navigating busy medical offices while maintaining a courteous, professional, and solution-oriented approach.
  • Able to manage multiple cases at different stages, meet strict filing deadlines, and keep accurate records.
  • Skilled at explaining requirements simply, listening with empathy, and documenting information precisely.
  • Quick to learn and use modern tools like Slack, and Aircall to stay connected and organized.

Benefits

  • PTO
  • 10 paid holidays
  • paid training
  • fully remote

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