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Partner Success Manager
Location
Tennessee
Posted
2 days ago
Salary
0
Seniority
Mid Level
Job Description
Partner Success Manager
HCTec
• Serve as the primary client contact, owning overall account health, SLA performance, issue resolution, and client satisfaction. • Act as the voice of the customer internally and lead regular client engagements (status meetings, MBRs/QBRs). • Identify opportunities to expand value, strengthen partnerships, and support growth initiatives. • Lead client implementations and ongoing delivery by managing project plans, timelines, resources, and risks. • Coordinate cross-functional teams to ensure seamless execution and timely resolution of escalations. • Support new initiatives, enhancements, and upsells by helping to define what is needed and ensuring a smooth handoff to delivery teams. • Ensure compliance with client requirements and contractual standards. • Develop and present performance reporting using SLAs, KPIs, and account metrics; analyze results and drive improvement actions. • Design and lead a staffing quality control program across recruiting, onboarding, placement, and client delivery. • Establish quality benchmarks, conduct audits, monitor consultant lifecycle metrics, and implement corrective actions. • Ensure quality expectations are clearly defined, communicated, and achieved across teams. • Analyze data to identify trends, risks, and process gaps. • Partner with recruiting, sales, operations, technology, training, and workforce teams to drive standardization, automation, and scalable solutions. • Maintain quality standards, process documentation, and best practices. • Provide training and coaching on quality and compliance expectations. • Deliver concise, actionable insights to senior leadership highlighting risks, trends, and opportunities.
Job Requirements
- Bachelor’s degree in Business, Human Resources, Healthcare Administration, or related field preferred.
- 2-3+ years of experience in quality assurance, onboarding, consultant relations, or staffing operations (preferably within healthcare IT).
- Experience managing multiple priorities at a given time and maintaining high levels of professionalism and responsiveness.
- Excellent organizational and communication skills
- Excellent communication and interpersonal abilities
- Ability to manage multiple priorities in a fast-paced environment
- Customer service–oriented mindset with a focus on problem-solving and follow-through
- Familiarity with CRM or ATS systems (e.g., Bullhorn, Salesforce, or similar) preferred
- Working knowledge of Microsoft Office Suite and related business tools.
Benefits
- Availability to work flexible hours, including evenings and weekends, as needed
- Confidentiality - Access to and/or work with sensitive and/or confidential information
- Skilled in applying policies and procedures, with strong knowledge of corporate standards and recommended practices.
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