• Oversee the strategy, day-to-day execution, and performance of Solutions Engineering functions. • Lead a team of Solutions Engineers who serve as the technical bridge between Posit's product capabilities and customer outcomes. • Manage a high-impact team focused on scoped engagements (SOWs), specific use-case deployments, and critical account-level technical escalations. • Build and maintain playbooks, processes, and quality standards across all three functions. • Hire, coach, and develop individual contributors and team leads. Build a culture of proactive customer partnership and continuous improvement. • Define and track key metrics including Time-to-Value, CSAT, utilization, and project delivery quality. • Partner closely with Sales, Customer Success, TAM, and Product/Engineering teams to ensure seamless hand-offs, aligned customer journeys, and a strong feedback loop from the field to the product. • Serve as a senior point of escalation for delivery issues. Stabilize at-risk engagements and ensure lessons learned improve future delivery. • Champion the use of AI tools and automation across your teams — from AI-assisted scoping and documentation to LLM-powered customer workflows.

Role Description - Translate complex business requirements into efficient, scalable, and maintainable code solutions. - Leverage appropriate programming languages, frameworks, and libraries to build robust applications. - Design and implement resilient, high-performance system architectures that align with business objectives, considering factors such as scalability, availability, and security. - Develop comprehensive test suites (unit, integration, and end-to-end) to ensure code quality and reliability; collaborate with QA teams to identify and address defects promptly. - Actively participate in code reviews to share knowledge, improve code quality, and ensure adherence to coding standards; provide constructive feedback to team members. - Manage and optimize infrastructure resources (servers, networks, storage) to support application performance and availability; implement automation to streamline infrastructure provisioning and management. - Develop and maintain automation scripts and tools to reduce manual effort, increase efficiency, and improve reliability, focusing on automating build, test, deployment, and infrastructure provisioning processes. - Implement comprehensive monitoring and logging solutions to track system performance, identify issues, and optimize operations; utilize data-driven insights to improve system reliability. - Continuously analyze system performance metrics to identify bottlenecks and optimization opportunities; implement performance tuning techniques to enhance application responsiveness and scalability. - Work with the team to translate business and product requirements into detailed technical specifications, architectures, and extensible code. Qualifications - Bachelor’s degree or foreign equivalent in Computer Applications, Computer Science, Computer Information Systems, or related field. - Three (3) years of work experience in the position offered, as a Software Architect, or related occupation. Requirements - Experience with scalable, distributed, and cloud-native architectures. - Microservices architecture, event-driven systems, and API (Application Programming Interface) design. - Design patterns, multi-tenant architectures, and high-availability systems. - Proficiency in Python, Java, C++, or Go. - Experience with AI/ML (Artificial Intelligence/Machine Learning) frameworks (TensorFlow, PyTorch, Scikit-learn). - Familiarity with modern backend & frontend frameworks (Node.js, React, Angular). - Experience with Kubernetes, Docker, and CI/CD (Continuous Integration/Continuous Delivery/Deployment) pipelines. - Knowledge of machine learning, deep learning, and NLP (Natural Language Processing) models. - Experience with vector databases, LLMs (Large Language Models), and generative AI applications. - Ability to align technical strategy with business objectives. Benefits - ESOPs: You’ll be eligible for Employee Stock options. - Comprehensive Benefits: Flexible, top-tier benefits package in line with U.S. market standards. - Professional Growth: Thrive in a fast-paced environment that encourages innovation, continuous learning, and career progression. - Telecommuting permitted from anywhere in the U.S. - Salary: $187,741 (min) - $187,741 (max) per year.

• Ensure top-level delivery of our product, its correct configuration, and the deployment of tailored AI data solutions that meet our customers’ needs • Design and implement data labeling pipelines • Act as a trusted technical advisor for customers • Help customers understand their data needs, discover new opportunities, and build scalable AI solutions • Act as the primary technical point of contact for customers across technical and executive stakeholders • Lead discovery conversations to deeply understand client goals, problems and quality criteria • Translate client needs into clear, actionable solution designs and delivery plans • Advise customers on best practices in data collection, data quality, evaluation, and model training workflows • Set expectations proactively, communicate progress regularly, and manage risks and trade-offs transparently • Identify expansion opportunities and additional ways Toloka can create value through data and AI solutions • Design end-to-end data solutions using Toloka’s platform • Configure data labeling components and quality controls and develop user interfaces • Run experiments and pilots to validate quality, throughput, and cost assumptions • Lead technical execution during delivery, coordinating internal teams and external stakeholders as needed • Ensure solutions meet agreed quality, performance, and scalability requirements • Own delivery outcomes holistically - including technical performance, quality, timelines, and financial efficiency • Monitor key KPIs and act on deviations • Prioritize work based on customer impact and business value • Analyze data to identify failure modes, inefficiencies, and opportunities for improvement • Continuously optimize solutions through iteration, automation, and adoption of new technologies • Troubleshoot delivery, process, or technical issues in collaboration with support, infrastructure, and product teams • Drive solutions toward stable operation with minimal ongoing maintenance

Role Description We are growing internationally and are looking for a Solutions Architect to help us land this mission with every client, ensuring that our technology becomes a real, robust, and scalable solution. - Technical consulting: You will be the point of reference for the client's IT, HR and Operations team. You will guide them with our REST API and know how to manage technical expectations with assertiveness and judgment. - Functional Discovery: You will understand what really happens at the point of sale to anticipate risks before they affect deployment. - Quality Culture (QA): You will design rigorous testing plans. Your goal is for the step to production to be flawless and the incident rate to be minimal. - Stakeholder Management: You will work hand-in-hand with the Project Manager, maintaining strategic communication with high-level profiles and providing clear solutions in high-pressure environments. Qualifications - Experience: At least 3 - 5 years (or more) of experience as a Solutions Architect, technical consultant and Implementation architect in SaaS environments. If you also come from the world of Workforce Management (WFM), we will be thrilled. - Languages: You are comfortable working in Spanish, English, and Portuguese. It is essential for our international projects. - Willingness to travel: Flexibility to travel and adaptability to operate successfully in multicultural environments. - Ownership Mindset: You like things to go well, you pay attention to detail, and you take responsibility for the technical solution from end-to-end. - Business Vision: Ability to break down complex operational processes and translate them into efficient and scalable software configurations. - Critical Thinking: Analytical approach to anticipate technical needs before they become operational blockers. - Strategic Communication: Ability to manage high-level stakeholders, adapting the technical message to business objectives, managing expectations, and negotiating with solid fundamentals. - Crisis Management: Ability to maintain control and convey security to the client during critical onboarding phases or high-pressure situations. Benefits - A key role in a fast-growing international SaaS company - A diverse, global team and collaborative culture - Real ownership and autonomy to drive impact - Comprehensive Medical Insurance - OpenUp platform for your mental well-being - Language classes to keep you growing - A flexible work model