• Ensure top-level delivery of our product, its correct configuration, and the deployment of tailored AI data solutions that meet our customers’ needs • Design and implement data labeling pipelines • Act as a trusted technical advisor for customers • Help customers understand their data needs, discover new opportunities, and build scalable AI solutions • Act as the primary technical point of contact for customers across technical and executive stakeholders • Lead discovery conversations to deeply understand client goals, problems and quality criteria • Translate client needs into clear, actionable solution designs and delivery plans • Advise customers on best practices in data collection, data quality, evaluation, and model training workflows • Set expectations proactively, communicate progress regularly, and manage risks and trade-offs transparently • Identify expansion opportunities and additional ways Toloka can create value through data and AI solutions • Design end-to-end data solutions using Toloka’s platform • Configure data labeling components and quality controls and develop user interfaces • Run experiments and pilots to validate quality, throughput, and cost assumptions • Lead technical execution during delivery, coordinating internal teams and external stakeholders as needed • Ensure solutions meet agreed quality, performance, and scalability requirements • Own delivery outcomes holistically - including technical performance, quality, timelines, and financial efficiency • Monitor key KPIs and act on deviations • Prioritize work based on customer impact and business value • Analyze data to identify failure modes, inefficiencies, and opportunities for improvement • Continuously optimize solutions through iteration, automation, and adoption of new technologies • Troubleshoot delivery, process, or technical issues in collaboration with support, infrastructure, and product teams • Drive solutions toward stable operation with minimal ongoing maintenance

Role Description We are growing internationally and are looking for a Solutions Architect to help us land this mission with every client, ensuring that our technology becomes a real, robust, and scalable solution. - Technical consulting: You will be the point of reference for the client's IT, HR and Operations team. You will guide them with our REST API and know how to manage technical expectations with assertiveness and judgment. - Functional Discovery: You will understand what really happens at the point of sale to anticipate risks before they affect deployment. - Quality Culture (QA): You will design rigorous testing plans. Your goal is for the step to production to be flawless and the incident rate to be minimal. - Stakeholder Management: You will work hand-in-hand with the Project Manager, maintaining strategic communication with high-level profiles and providing clear solutions in high-pressure environments. Qualifications - Experience: At least 3 - 5 years (or more) of experience as a Solutions Architect, technical consultant and Implementation architect in SaaS environments. If you also come from the world of Workforce Management (WFM), we will be thrilled. - Languages: You are comfortable working in Spanish, English, and Portuguese. It is essential for our international projects. - Willingness to travel: Flexibility to travel and adaptability to operate successfully in multicultural environments. - Ownership Mindset: You like things to go well, you pay attention to detail, and you take responsibility for the technical solution from end-to-end. - Business Vision: Ability to break down complex operational processes and translate them into efficient and scalable software configurations. - Critical Thinking: Analytical approach to anticipate technical needs before they become operational blockers. - Strategic Communication: Ability to manage high-level stakeholders, adapting the technical message to business objectives, managing expectations, and negotiating with solid fundamentals. - Crisis Management: Ability to maintain control and convey security to the client during critical onboarding phases or high-pressure situations. Benefits - A key role in a fast-growing international SaaS company - A diverse, global team and collaborative culture - Real ownership and autonomy to drive impact - Comprehensive Medical Insurance - OpenUp platform for your mental well-being - Language classes to keep you growing - A flexible work model

• Serve as the primary technical partner to SIs and technology partners, enabling them to effectively position, demo, and deliver Netomi solutions • Develop and deliver partner training, workshops, and certifications to drive technical readiness and adoption • Act as a trusted advisor to partner technical teams across architecture, integrations, and deployment • Lead and support technical sales cycles, including solution design, demos, and hands-on POCs in partnership with Sales, Alliances, and Field CTO • Prototype, build, and adapt solutions in real time to meet customer requirements in complex enterprise environments • Troubleshoot and resolve technical blockers to accelerate deal progression and improve win rates • Ensure a smooth technical hand-off to CS and Delivery teams • Design scalable, enterprise-grade architectures leveraging APIs, integrations, and cloud platforms (AWS, Azure, GCP) • Translate customer and partner requirements into clear, actionable technical solutions aligned to business outcomes • Ensure solutions are aligned with best practices for performance, security, and scalability • Build and maintain repeatable technical assets (demo environments, reference architectures, integration templates, playbooks) • Enable partners to independently execute POCs and implementations over time • Standardize best practices to scale partner-led technical delivery • Represent Netomi in partner and customer engagements as a technical expert • Contribute to technical content, demos, and best practices that elevate Netomi’s position in enterprise AI conversations • Provide feedback to Product and Engineering teams based on partner and customer insights

• Partner with Account Executives to discover and scope customer challenges, designing high-value technical solutions that showcase the ROI of Netomi’s platform. • Architect and build agentic workflows that integrate generative AI with APIs, databases, and enterprise tools to power experiences for our customer’s end users. • Develop custom demonstrations, prototypes, and proofs of concept using the Netomi platform tailored to specific clients use cases. • Design, test, and refine prompts and AI orchestration chains to optimize performance, reasoning, and reliability across varied use cases. • Communicate complex technical concepts clearly and persuasively to audiences ranging from C-level executives to hands-on engineers. • Collaborate with product and engineering teams, contributing insights from customer engagements to inform roadmap priorities. • Document and present solution designs, workflows, and technical configurations for both internal and client-facing reference.