Role Description We are looking for a Forward Deployed Engineer – Product to work at the intersection of product, data, and client engagement. This role partners closely with customers and internal product teams to deploy, customize, and operationalize data-driven solutions in real-world commercial environments. You will combine analytical problem solving, data engineering, and product thinking to translate complex business questions into scalable product features and insights. The role requires hands-on experience with SQL, data analysis, and modern AI/LLM tools, along with a strong understanding of pharmaceutical commercial data and analytics workflows. This position is ideal for individuals who enjoy solving ambiguous problems, working closely with clients, and shaping the evolution of a product through real-world deployments. Responsibilities - Client-Facing Product Deployment: - Work directly with clients and internal teams to implement and customize product solutions for commercial analytics use cases. - Translate client business questions into data models, analyses, and product features. - Serve as the technical bridge between client teams, product, and engineering. - Data Analysis and Insight Generation: - Write and optimize SQL queries to analyze large healthcare and commercial datasets. - Conduct exploratory data analysis to identify patterns, opportunities, and insights. - Build analytical workflows that support product capabilities and client needs. - AI-Enabled Analytics: - Use LLM-based tools and workflows to accelerate data analysis, insight generation, and knowledge extraction. - Design prompts and workflows that combine structured data with AI-assisted analysis. - Support development of AI-enabled analytics features within the product. - Product Collaboration: - Work with product and engineering teams to translate client feedback into scalable product features. - Prototype analytical workflows that may evolve into product capabilities. - Contribute to product roadmap discussions based on client usage and market needs. - Stakeholder Communication: - Present insights and recommendations to internal and client stakeholders. - Translate complex analytical outputs into clear business implications. - Collaborate cross-functionally across product, engineering, and founders directly. Qualifications - Bachelor’s or Master’s degree in Engineering, Computer Science, Data Science, Statistics, Economics, or a related quantitative field. - 0–3 years of experience in analytics, consulting, data science, or data engineering specifically in the pharma industry. - Experience working with SQL and structured datasets. - Basic programming skills in Python, R, or similar languages. - Familiarity with LLM tools, AI-assisted analysis, or prompt-based workflows is preferred. - Exposure to pharmaceutical or healthcare commercial data (sales, claims, patient-level data, target lists etc.) is a pre-requisite. - Understanding of commercial analytics, forecasting, or market access workflows is preferred. - Strong analytical and problem-solving abilities. - Ability to work in ambiguous, client-facing environments. - Strong communication and storytelling with data. - Comfort working across technical and business stakeholders. What Makes This Role Unique - Work directly with clients to shape how a product is used in real-world environments. - Blend consulting-style analytics with product development. - Apply modern AI and LLM tools to commercial data problems. - Help build the next generation of AI-driven analytics platforms for life sciences.

Role Description You're the senior technical anchor for enterprise support: the person who sets the standard for how we diagnose, resolve, and learn from customer issues, and who builds the process the function runs on. You'll work the hardest problems directly and define how support operates: triage, severity, escalation, and the feedback loop into product and engineering. You are not a proxy that forwards messages, but someone who deeply understands the product and resolves issues end-to-end. Our focus right now is enterprise support. You'll be the senior technical line for our enterprise customers, reproducing and diagnosing problems, resolving what you can, and handing off what you can't with the full context engineering needs. As the most experienced person in the seat, you'll own the SLAs, severity model, and escalation paths the team operates on, and raise the technical quality of support across the board. This role exists to make enterprise support excellent and to build the foundation it scales on. We're looking for someone who will set the technical bar, protect engineering's focus by filtering and enriching what reaches them, and build a customer experience that feels structured, fast, and trustworthy. What You'll Do - Be the senior technical point of contact for enterprise customers, owning the hardest issues end-to-end and responding with clarity and speed. - Deeply use and know the product: Crews, Flows, the Control Plane well enough to resolve the majority of issues without escalating, and to spot bugs customers haven't even reported. - Reproduce, diagnose, and triage technical issues: read logs and traces, isolate root cause, and resolve directly where possible. - Own clean handoffs to engineering: when something must escalate, file a well-defined ticket with reproduction steps, context, and severity. Keep the handoff between the support and engineering systems coherent so engineers aren't re-reading threads to figure out what's being asked. - Define and own support SLAs, severity levels, and escalation paths so the loudest customer doesn't automatically become the highest priority — and continuously improve them. - Build and maintain the knowledge base, FAQs, and troubleshooting docs, and improve product docs where they make false assumptions about customer setup. - Set up structured customer onboarding so new enterprise users get to value quickly. - Close the loop: synthesize recurring issues and feedback into clear signal for product and engineering, and help set the direction support takes as it grows. Qualifications - 5+ years in technical support, developer support, solutions, or a similar customer-facing technical role, including time as a senior or anchor on the team. - Genuinely technical: comfortable reading logs, stack traces, and API responses; able to navigate Python and the command line; can reason about how a distributed system fails. - Familiarity with LLMs, agents, or developer tools, or the ability to ramp quickly and use the product daily. - Strong written communication: you can explain a fix clearly and write a ticket an engineer can act on immediately. - Process ownership: you've defined triage rules, SLAs, severity models, or escalation paths before, not just followed them, and you can show how it raised the quality of support. - Empathetic, patient, and energized by helping people succeed; comfortable working independently and setting your own direction in a fast-paced remote startup. Requirements - Bonus: experience with support/issue tooling (ticketing systems, Linear, or similar); prior experience supporting an open-source developer community; experience standing up or overhauling a support function.

Join our Team About this opportunity: We are excited to present a fantastic opportunity at Ericsson for an experienced and motivated Site Engineer. This integral role involves data-driven oversight of site activities ranging from civil works, site surveys, network design to installation. You will be responsible for managing support and assurance for commissioning and integration activities, while ensuring alignment with Ericsson's global and local Environmental and Occupational Health and Safety standards, group directives, legal and financial directives, as well as data security and privacy protocols. What you will do:- Oversee and participate in site planning, ensuring safe, compliant, and effective execution of duties.- Manage and implement site surveys, preparing necessary materials and coordinating with Additional Service Providers (ASPs).- Validate site design and ensure first-time-right culture in all tasks.- Plan and execute installation and commissioning phase, with focus on safety and compliance.- Support and produce detailed documentation and drawings related to installation and implementation.- Implement and maintain policy and process compliance, leading to a secure and efficient work environment. Typical Interfaces Service Provider, Project Management, Integration Engineer, Solution Architect, Implementation Management, CPM, Project Planner, Quality Organizations, and Occupational Health & Safety (OHS).Tools & Resources Site Tracker, Site Design Engineering (SDE), Ericsson Site Roll-out (ESR), Connected X Suit, RSA , Autocad, Visio The skills you bring:- Consultative Skills.- Change and Improvement Management.- Automation.- Process Management.- Field Operations.- Service Delivery Business Understanding.- Data Analytics.- Financial Acumen.- Artificial Intelligence (AI).- Customer Insights.- Management of ASP.- Ericsson Portfolio.- Stakeholder Management. #BI-Hybrid

Role Description As a Microsoft Modern Work Engineer, you will oversee the delivery of client-facing professional services projects centered on Microsoft Modern Work technologies. This position demands in-depth expertise in designing, deploying, and optimizing solutions involving Microsoft Entra, Intune, Autopilot, Office 365, Active Directory, Group Policy Objects, and Quest Migration tools. You will collaborate with clients to evaluate business needs, architect tailored solutions, and implement deployments that advance security, productivity, and the overall end-user experience. - Gain and maintain expertise across Microsoft Modern Work technologies, including Entra ID, Intune, Autopilot, O365, and on-premises AD. - Deliver client engagements including assessments, design sessions, implementation, and post-deployment optimization. - Lead and execute device management initiatives, including Autopilot enrollment, configuration baselines, compliance policies, and endpoint security hardening. - Architect and implement Microsoft Entra identity solutions including Conditional Access, MFA, SSO integrations, and identity lifecycle management. - Perform migrations using Quest Migration Manager or similar tools for directory, identity, or tenant transitions. - Develop, test, and deploy Group Policy Objects (GPO) and assist clients in modernizing GPO settings into cloud-native Intune policies. - Troubleshoot complex issues across identity, device management, authentication, policy enforcement, and collaboration workloads. - Provide technical mentorship, documentation, and knowledge transfer to clients and internal teams. - Contribute to best practices, documentation libraries, and technology practice groups. - Maintain accurate documentation, communication, and time entry for all engagements. - Stay current with Microsoft’s evolving Modern Work roadmap, tooling, and security capabilities. - Actively participated in Marco’s Microsoft Modern Work Technology Practice Group (TPG). Qualifications - Associate or bachelor’s degree in information technology, computer science, cyber/information security, or a related field. - 5+ years of professional services or systems engineering experience. - Demonstrated experience with Microsoft Entra, Intune, Autopilot, O365, Active Directory, and GPO management. - Experience with Quest Migration tools or equivalent technologies. - Microsoft certifications preferred (MD-102, SC-300, AZ-104, MS-102, or similar). Requirements - Deep understanding of Microsoft identity, endpoint, and collaboration ecosystems. - Practical experience with: - Microsoft Entra (identity governance, Conditional Access, MFA) - Intune device management - Autopilot provisioning - Office 365 configuration and administration - Active Directory and Group Policy Objects - Quest Migration tools - Experience with PowerShell scripting to automate administrative tasks. - Knowledge of NIST, CIS, or similar security frameworks. - Excellent documentation, communication, and client-engagement skills. - Exceptional organization and time management skills. - Ability to work independently in dynamic client environments. - Demonstrates integrity, professionalism, and alignment with organizational values. Benefits - Pay Range: $93,318 - $149,309 annually - The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. - For detailed information about our benefits, please visit our careers page at www.marconet.com/careers. Location This is a remote-eligible position; however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI.