Role Description We are seeking a highly organised and detail-oriented Operations Support Coordinator to provide essential administrative support across active ABA services and daily business operations. This role is ideal for someone who enjoys working behind the scenes, managing multiple administrative processes, maintaining accurate records, and ensuring operational tasks are completed efficiently. You will work closely with internal teams, clinicians, and families to support: - Scheduling - Documentation workflows - Operational reporting - Employee record management While helping maintain a high standard of service delivery. PLEASE NOTE: - Working Hours: Monday – Friday | 9:00 AM – 6:00 PM EST (15:00 PM – 00:00 AM South African time – subject to change in accordance with daylight savings in the United States as well as the operational requirements of the Company). - You will be required to work on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA). - Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered. - Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered. - Work Environment: This is a fully remote working role. Job Responsibilities (but not limited to): - Monitor and follow up on unconverted therapy sessions and outstanding operational tasks. - Manage scheduling updates, changes, and adjustments within CentralReach. - Communicate scheduling changes and service updates professionally with staff and families via email and text. - Process, track, and route DMAS forms and other required documentation for clinical review and signatures. - Support employee offboarding processes, including updating internal systems, removing system access, and maintaining accurate personnel records. - Perform routine data entry while maintaining a high level of accuracy. - Update operational trackers, reports, and internal databases. - Follow up on outstanding documentation and operational action items with staff and families. - Assist with quality assurance activities to ensure operational processes remain compliant and up to date. - Work collaboratively with internal departments to support smooth day-to-day service delivery. Qualifications - Previous administrative, operations support, healthcare administration, or coordination experience is essential. - Experience within healthcare, behavioural health, ABA services, medical administration, or a similar environment will be highly advantageous. - Previous experience working with CentralReach will be highly beneficial. - Excellent written and verbal English communication skills with impeccable spelling and grammar. - Strong organisational and time management skills with exceptional attention to detail. - Proven ability to manage multiple recurring tasks while meeting deadlines. - Comfortable working across multiple systems simultaneously. - Strong data entry skills with a high degree of accuracy. - Proactive, self-motivated, and able to work independently with minimal supervision. - Strong problem-solving skills with a process-driven mindset. - Professional, dependable, and committed to delivering high-quality operational support. - Intermediate to advanced proficiency in Microsoft Office, particularly Excel, Outlook, and Word. Company Description ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. We are recruiting on behalf of a leading U.S.-based provider of Applied Behaviour Analysis (ABA) therapy services for children with autism. Their mission is to help children reach their full potential through compassionate, evidence-based care delivered by experienced clinical professionals. Behind every successful therapy program is a highly organised operations team that ensures services run smoothly for both families and clinicians.

• Establish and automate CI/CD pipelines for the agile release of AI/ML systems and mission-critical applications • Ensure high availability, observability, and ongoing support of critical production systems • Lead cost governance (FinOps), monitoring consumption and implementing financial optimization tactics • Manage and continuously evolve our cloud infrastructure (AWS/GCP), pursuing state-of-the-art solutions • Develop architectural improvements to support GenAI demands, focusing on low latency and scalability • Work closely with Data Scientists to improve the model lifecycle through MLOps practices • Create guardrails and automations to detect financial anomalies and reduce resource waste.

Role Description The Shade Room is seeking a highly organized, temporary Digital Media Operations Coordinator to bridge the gap between content creation and technical execution. In this role, you will manage the digital supply chain for our new video commentary pilot, handling everything from video conversion and file management to live stream coordination and platform uploads. Balancing technical asset management with agile project tracking, you will work closely with the production team to ensure our fast-paced media pipeline runs flawlessly. What you'll do - Content Distribution & Uploads: Manage the final delivery stage of the pilot program by uploading fully produced video assets across various social media channels according to the editorial schedule. - Video Optimization & Exporting: Format, convert, and optimize video exports to meet the specific technical requirements, aspect ratios, and file constraints of different social platforms (e.g., TikTok, Instagram, YouTube). - Asset & File Management: Maintain a clean, organized digital workspace using FTP protocols, cloud storage, and asset management tools to ensure seamless file sharing between remote team members. - Live Stream Coordination: Assist with the technical setup, monitoring, and backend management of live streaming sessions, ensuring stable broadcasts and troubleshooting minor connectivity issues. - Project Management Support: Track production timelines, keep tabs on pending deliverables, and coordinate schedules to keep the fast-paced remote team aligned and meeting daily deadlines. - Remote Production Assistance: Provide general operational support to the Senior Producer and On-Camera Host, helping to streamline workflows and solve logistical hurdles as they arise. Qualifications - Strong organizational and project management skills with a proven track record of managing digital workflows and scheduling deliverables in a fast-paced media environment. - Solid foundational knowledge of video file formats, codecs, resolution settings, and compression techniques optimized for social platforms. - Comfort utilizing FTP systems, Google Drive, Dropbox, or other high-volume file transfer systems to securely move and archive large media files. - Basic understanding of live streaming workflows and software (e.g., OBS, StreamYard, or platform-native live tools) to help coordinate real-time broadcasts. - Extreme attention to detail with the ability to spot technical formatting errors or scheduling conflicts before content goes live. - Excellent communication skills tailored for a fast-moving, fully remote production team operating under tight breaking-news constraints. - Demonstrated project coordination skills, with experience utilizing project management tools (e.g., Asana, ClickUp, Trello, or Airtable) to track production pipelines, manage delivery schedules, and meet tight daily deadlines. - Basic literacy in video editing software (e.g., Adobe Premiere, CapCut) to assist with quick technical fixes or re-exports if needed. - An understanding of or interest in entertainment news, celebrity culture, and the fast-moving digital footprint of The Shade Room. Requirements - 1–3 years of experience in digital media operations, post-production coordination, social media management, or a project management support role within a fast-paced media environment. - Experience troubleshooting and working in a remote production setup, supporting cross-functional teams (producers, editors, and hosts) under tight breaking-news constraints. - Proven experience managing digital assets and workflows, including formatting, converting, and optimizing video exports (codecs, aspect ratios, file sizes) specifically for TikTok, Instagram Reels, and YouTube. - Hands-on proficiency with cloud storage and file transfer systems (e.g., Google Drive, Dropbox, Frame.io, or FTP protocols) to maintain highly organized digital workspaces for remote teams. Duration This is an 8-week temporary assignment with a tentative start date of July 6, 2026. There is no guarantee of extension or permanent employment.

• Lead SGA's FinOps practice by defining, implementing and continuously optimizing internal processes, policies and procedures to ensure scalability and alignment with market best practices. • Product and Go‑to‑Market Development: Design and package new FinOps-focused products, services and consulting offerings for SGA's portfolio. • Cost Management and Governance: Monitor, analyze and report cloud consumption and costs, identifying savings opportunities and preventing waste. • Cost Anomaly Analysis: Investigate cost anomalies and adjust thresholds when necessary. • Use of Artificial Intelligence: Apply and develop AI-driven routines to automate billing anomaly detection and generate strategic insights. • Strategic Partnership (Cross‑Team): Work hand-in-hand with TAMs and engineering teams to ensure technical architecture aligns with financial best practices. • FinOps Culture: Promote a culture of cloud financial responsibility across technical teams and clients, fostering transparency and ongoing training. • Reports and Dashboards: Develop and present executive ROI and TCO reports to C-level stakeholders, translating complex IT metrics into business outcomes.