Elevating Specialty Pharmacy
Director of Patient Outreach – Enrollment
Location
United States
Posted
2 days ago
Salary
0
Seniority
Lead
Job Description
Director of Patient Outreach – Enrollment
Shields Health Solutions
• Oversee daily operations of outreach teams and ensure alignment to strategic initatives. • Develop and implement scalable operational strategies that enhance and align to continued growth. • Lead and facilitate strategic discussions with regional and senior leadership teams to identify challenges, develop solutions, and drive continuous operational improvements. • Monitor and manage budgets, ensuring operational performance targets are met while maintaining a patient-centered approach. • Drive continuous process improvement initiatives by assessing workflows, identifying inefficiencies, and implementing best practices across the broader team. • Provide visibility and career advancement opportunities through leadership training, succession planning, and mentorship programs. • Build, inspire, and develop a high performing, engaged team by providing clear direction, motivation, and professional growth opportunities. • Establish and maintain strong relationships with Regional Vice Presidents (RVPs) and their regional leadership teams to ensure health system and clinic satisfaction. • Serve as a trusted partner and subject matter expert to hospital and clinic leadership, helping resolve operational challenges and drive service excellence. • Ensure consistent adoption of best practices across all CO operations, driving alignment with Shields Health Solutions' mission and values.
Job Requirements
- 7+ years of leadership experience in healthcare operations and/or pharmacy operations, with a track record of driving efficiency and performance.
- 5+ years of experience leading large-scale operations teams (50+ team members) highly preferred, with a demonstrated ability to build and develop high-performing teams.
- Expertise in process development, process mapping, and process improvement, with a strong focus on optimizing pharmacy operations and enhancing patient outcomes.
- Self-directed and highly capable of managing complex operations with limited direct oversight, while driving strategic initiatives.
- Experience in specialty pharmacy operations is highly preferred, with a strong understanding of specialty refill management, benefits investigations, and patient financial assistance.
- Prior contact center operations experience or similar type experience would be helpful (but not required).
Benefits
- Travel as necessary to support business operations and health system partner needs (estimated 15%-20%).
- Other duties as assigned.
Related Guides
Related Categories
Related Job Pages
More Director Jobs
Regional Director of Agent Channel
MetTelMetTel is a leading global provider of integrated digital communications solutions for enterprise customers.
Role Description MetTel is looking for an experienced hands-on, relationship-oriented, and driven Channel Director. - Work with Partners to build and manage sales pipeline to achieve revenue goals. - Develop program objectives and co-develop partner business plans to support revenue commitment. - Lead business planning and quarterly review process. - Responsible with partner for timeliness and accuracy of partner forecast. - Manage and deliver the entire process from sales through to delivery. - Utilization of sales force to support sales generation efforts. - Work with current and target partners to understand current offerings and amend to include MetTel product as part of core offerings or dedicated practice. - Responsible for working with partners on account mapping, go to market strategy, and facilitating partnering efforts of MetTel Sales. - Drive partner marketing programs to develop incremental revenue streams. - Work closely with marketing team to provide support of partner-driven events with support from field marketing resource and present these presentations to prospective and in program channel partners. - Responsible for ensuring partner technical skill development to achieve success. - Bring on new prospective partners by effectively presenting MetTel’s value proposition. - Evangelize the partnership including joint value proposition with sales teams to ensure awareness and collaboration, minimizing sales conflicts. - Manage channel / sales conflict. Qualifications - 5-6 years’ experience in working in a Channel Sales role with a BA/BS degree in Marketing, Business, Finance or equivalent experience. - Experience selling both direct and through channels. - State and Local Government vertical sales channel expert. - Experience using sf.com to manage company. - Proven ability to recognize, analyze, and take action on go to market approaches, marketing programs, joint value propositions, and business cases. - Strong, demonstrated expertise in creating, executing on, and driving solutions selling and product marketing for enterprise software, especially in the context of major partnerships. - Cross-functional influence, relationship building, and project management skills toward a broad constituency ranging from customers, channel partners, sales, marketing, and technical management. - Great team player. Willing to take leadership role in driving initiatives, working across organizations, and structuring approaches to new opportunities. - Strong business acumen and negotiation abilities. - Knowledge of sales of software or computer related products with emphasis on web infrastructure security. Benefits - Environment where all professionals can grow and develop their skills and competencies. - Collaborate with diverse professionals and share knowledge. - Enjoy a rewarding career. Company Description MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. - We simplify communications and networking for business and government agencies. - Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. - We have the broadest portfolio of technology and integrated partnerships. - Our private network is used to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives.
Stewardship and Recognition Director
Mayo ClinicHeadquartered in Rochester, Minnesota, Mayo Clinic is a nonprofit medical institution ranked first in more specialties than all other hospitals in America. The
Role Description The Stewardship and Recognition Director provides strategic leadership for benefactor relations strategies to advance Mayo Clinic’s fundraising priorities, administer complex gifts and deepen key relationships. This role leads and oversees the stewardship and recognition lifecycle for large and transformational gifts within their portfolios, ensuring an exceptional, innovative, high-touch customized benefactor experience while honoring benefactor intent and advancing institutional priorities. - Ensures all stewardship and recognition strategies are grounded in a cultivation mindset. - Intentionally designed to strengthen relationships, deepen engagement, and support long-term philanthropic partnerships. - Develops benefactor-specific pre-gift and post-gift stewardship and recognition strategies. - Operationalizes new large and/or complex gifts in partnership with funding area stakeholders. - Ensures accountability, allocation oversight, and timely impact reporting in alignment with benefactor intent. - Partners closely with Development staff, including gift officers, to proactively plan and manage benefactor relationships. - Aligns expectations and supports solicitation and stewardship strategies throughout the gift lifecycle. - Acquires and maintains knowledge and fluency of Mayo Clinic’s business strategy, fundraising strategy, and top fundraising priorities. - Translates this knowledge into informed stewardship and recognition recommendations for department and executive leadership. - Contributes to solicitation strategies for complex gifts and reviews gift agreements. - Leads through influence and convenes interdisciplinary teams to implement creative and innovative ideas. - Leads problem-solving and decision-making activities. - Develops documentation for stewardship and recognition best practices, processes, and procedures. - Delivers training to colleagues. - Maintains and promotes an enterprise perspective in all activities. This Stewardship and Recognition Director will have a focus on Digital Stewardship, leading the strategy and execution of technology-enabled benefactor stewardship and recognition strategies designed to strengthen relationships, demonstrate impact, and deepen cultivation efforts across the giving pyramid. - Focuses on stewarding and recognizing benefactors at scale through personalized, digitally driven strategies. - Leverages digital communications, engagement analytics, automation platforms, and emerging technologies. - Creates coordinated stewardship programs that connect benefactors to mission outcomes and institutional priorities. - Partners closely with Development Communications and Annual and Midlevel Giving teams to deliver cohesive, benefactor-centered engagement. - Designs scalable digital stewardship programs that move beyond transactional acknowledgment toward dynamic, relationship-centered engagement. - Develops digital impact reporting, personalized recognition programs, automated stewardship journeys, and multi-channel experiences tailored to benefactor interests and giving areas. - Explores innovative approaches such as AI-assisted personalization, interactive storytelling, virtual engagement experiences, and digital benefactor communities. - Maintains a portfolio of benefactors and/or institutional priority areas requiring high-touch stewardship and engagement. Qualifications - Proven experience in benefactor relations and fundraising strategies. - Strong understanding of stewardship and recognition best practices. - Experience with digital communications and engagement analytics. - Ability to lead interdisciplinary teams and influence decision-making. - Excellent communication and interpersonal skills. Requirements - Experience in developing and executing stewardship strategies. - Knowledge of Mayo Clinic’s business and fundraising strategies. - Ability to manage complex relationships and expectations. - Experience with technology-enabled engagement platforms. Benefits - Medical: Multiple plan options. - Dental: Delta Dental or reimbursement account for flexible coverage. - Vision: Affordable plan with national network. - Pre-Tax Savings: HSA and FSAs for eligible expenses. - Retirement: Competitive retirement package to secure your future. Company Description Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans to take care of you and your family, now and in the future. With continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. - Employees are located at three major campuses: Phoenix/Scottsdale, Arizona; Jacksonville, Florida; Rochester, Minnesota. - Mayo Clinic Health System campuses throughout Midwestern communities and international locations. - Each location is a special place where employees thrive in both their work and personal lives.
Director, Real Estate
Burlington Helping BurlingtonConnecting local business, the community, and charitable organizations
• oversee site selection • manage lease negotiations • execute 20-25 new store openings annually • conduct market research and analysis • develop relationships with landlords and brokers • manage real estate approval process • collaborate with cross-functional teams • monitor project timelines and budgets • provide recommendations for continuous improvement • foster a positive team environment
Role Description As the Director of Global Payments (Ford Pay), you will be the visionary leader and primary architect of Ford Pay, our global payment ecosystem. In this high-visibility role, you will take full ownership of the product roadmap, building a world-class platform that serves as the connective tissue between Ford, our customers, and our stakeholders. Your mission is to create frictionless, compelling payment experiences that make Ford and Lincoln the preferred choice for customers worldwide. This role sits at the heart of Ford’s transformation, requiring a leader who balances deep technical payments expertise with a customer-first mindset. You will lead with empathy, rely on data-driven insights, and possess the product instincts to launch market-leading differentiators at a global scale. This role requires a unique blend of strategic foresight, technical depth in fintech, and the ability to navigate a complex, global matrixed organization. - Strategic Product Ownership: - Global Roadmap & Vision: Define and execute the multi-year strategy for Ford Pay, ensuring it supports Ford’s broader objectives. - Customer-Centric Innovation: Lead with deep customer empathy, leveraging user research and data to build features that solve real-world problems and drive brand loyalty. - Market Differentiation: Identify and launch "driven differentiators" from seamless in-vehicle payments to innovative loyalty integrations that set Ford apart from competitors. - Technical Payments Mastery: - Payments Leadership: Drive the development of global card payments, including but not limited to Point of Sale (POS) integrations and digital gift card ecosystems. - Global Scaling: Navigate the complexities of worldwide payments, ensuring compliance with regional regulations, multi-currency handling, and local payment preferences. - Technical Unblocking: Leverage deep technical expertise to identify setbacks and architectural roadblocks, generating creative solutions to keep engineering and product teams moving at pace. - Leadership & Stakeholder Influence: - Team Empowerment: Foster a high-performing culture through inclusive leadership. - Cross-Functional Alignment: Collaborate across a global matrix of stakeholders to ensure Ford Pay seamlessly integrates with Ford’s vehicle platforms, mobile apps, and dealer networks. Qualifications - Senior Leadership Experience: 10+ years of experience leading high-complexity product organizations, specifically within the Fintech or Payments industry. - Payments Domain Expertise: Deep, authoritative knowledge of worldwide card infrastructure, Point of Sale (POS) systems, and gift card/stored-value platforms. - Technical Product Management: Proven track record of managing technical product roadmaps, API integrations, and complex backend payment architectures. - Data-Driven Mindset: Demonstrated experience using advanced data analytics and user research to inform product decisions and strategy. - Education: Bachelor’s degree in computer science or Business or a related field. Requirements - Global Fintech Scaling: Experience launching and scaling payment platforms across multiple international markets (NA, EU, AP). - Industry Influence: Active engagement with payment networks (Visa/Mastercard) and a deep understanding of the evolving regulatory landscape (PSD2, PCI-DSS, etc.). - Business Transformation: Experience transitioning a traditional enterprise into a modern, digital-first service provider. - Advanced Degree: MBA or Master’s degree in a STEM or Financial discipline. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.




