• oversee site selection • manage lease negotiations • execute 20-25 new store openings annually • conduct market research and analysis • develop relationships with landlords and brokers • manage real estate approval process • collaborate with cross-functional teams • monitor project timelines and budgets • provide recommendations for continuous improvement • foster a positive team environment

Role Description As the Director of Global Payments (Ford Pay), you will be the visionary leader and primary architect of Ford Pay, our global payment ecosystem. In this high-visibility role, you will take full ownership of the product roadmap, building a world-class platform that serves as the connective tissue between Ford, our customers, and our stakeholders. Your mission is to create frictionless, compelling payment experiences that make Ford and Lincoln the preferred choice for customers worldwide. This role sits at the heart of Ford’s transformation, requiring a leader who balances deep technical payments expertise with a customer-first mindset. You will lead with empathy, rely on data-driven insights, and possess the product instincts to launch market-leading differentiators at a global scale. This role requires a unique blend of strategic foresight, technical depth in fintech, and the ability to navigate a complex, global matrixed organization. - Strategic Product Ownership: - Global Roadmap & Vision: Define and execute the multi-year strategy for Ford Pay, ensuring it supports Ford’s broader objectives. - Customer-Centric Innovation: Lead with deep customer empathy, leveraging user research and data to build features that solve real-world problems and drive brand loyalty. - Market Differentiation: Identify and launch "driven differentiators" from seamless in-vehicle payments to innovative loyalty integrations that set Ford apart from competitors. - Technical Payments Mastery: - Payments Leadership: Drive the development of global card payments, including but not limited to Point of Sale (POS) integrations and digital gift card ecosystems. - Global Scaling: Navigate the complexities of worldwide payments, ensuring compliance with regional regulations, multi-currency handling, and local payment preferences. - Technical Unblocking: Leverage deep technical expertise to identify setbacks and architectural roadblocks, generating creative solutions to keep engineering and product teams moving at pace. - Leadership & Stakeholder Influence: - Team Empowerment: Foster a high-performing culture through inclusive leadership. - Cross-Functional Alignment: Collaborate across a global matrix of stakeholders to ensure Ford Pay seamlessly integrates with Ford’s vehicle platforms, mobile apps, and dealer networks. Qualifications - Senior Leadership Experience: 10+ years of experience leading high-complexity product organizations, specifically within the Fintech or Payments industry. - Payments Domain Expertise: Deep, authoritative knowledge of worldwide card infrastructure, Point of Sale (POS) systems, and gift card/stored-value platforms. - Technical Product Management: Proven track record of managing technical product roadmaps, API integrations, and complex backend payment architectures. - Data-Driven Mindset: Demonstrated experience using advanced data analytics and user research to inform product decisions and strategy. - Education: Bachelor’s degree in computer science or Business or a related field. Requirements - Global Fintech Scaling: Experience launching and scaling payment platforms across multiple international markets (NA, EU, AP). - Industry Influence: Active engagement with payment networks (Visa/Mastercard) and a deep understanding of the evolving regulatory landscape (PSD2, PCI-DSS, etc.). - Business Transformation: Experience transitioning a traditional enterprise into a modern, digital-first service provider. - Advanced Degree: MBA or Master’s degree in a STEM or Financial discipline. Benefits - Immediate medical, dental, vision and prescription drug coverage. - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more. - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more. - Vehicle discount program for employees and family members and management leases. - Tuition assistance. - Established and active employee resource groups. - Paid time off for individual and team community service. - A generous schedule of paid holidays, including the week between Christmas and New Year’s Day. - Paid time off and the option to purchase additional vacation time.

• Define and execute the multi-year strategy for Ford Pay, ensuring it supports Ford’s broader objectives. • Lead with deep customer empathy, leveraging user research and data to build features that solve real-world problems and drive brand loyalty. • Identify and launch "driven differentiators" from seamless in-vehicle payments to innovative loyalty integrations that set Ford apart from competitors. • Drive the development of global card payments, including but not limited to Point of Sale (POS) integrations and digital gift card ecosystems. • Navigate the complexities of worldwide payments, ensuring compliance with regional regulations, multi-currency handling, and local payment preferences. • Leverage deep technical expertise to identify setbacks and architectural roadblocks, generating creative solutions to keep engineering and product teams moving at pace. • Foster a high-performing culture through inclusive leadership. • Collaborate across a global matrix of stakeholders to ensure Ford Pay seamlessly integrates with Ford’s vehicle platforms, mobile apps, and dealer networks.

• Lead the global Field CTO team by hiring, developing, and retaining senior technical leaders who engage with GitLab's most strategic customers and opportunities. • Set the operating model for the team, including how engagements are scoped, how Field CTOs are matched to accounts and regions, and how insights are documented and shared. • Coach a team of senior individual contributors through regular one-on-ones, peer review, and clear development plans focused on judgment, executive presence, and strategic impact. • Personally engage as the senior technical voice on a portfolio of GitLab's most strategic accounts, supporting complex pre-sales motions and executive-level customer relationships. • Deliver thought leadership on DevSecOps, AI for software development, security, compliance, and platform modernization through customer briefings, presentations, events, and written content. • Partner with sales leadership, sales engineering, customer success, product, and marketing as a peer to align the Field CTO function with broader go-to-market priorities. • Represent GitLab externally with analysts, media, and industry audiences, and internally in executive forums where field perspective should help shape company decisions. • Curate feedback from the field and turn it into actionable input for product direction, marketing narratives, sales strategy, enablement materials, and reusable technical content.