• Troubleshoot and resolve application issues submitted through ServiceNow by field offices and business users • Provide professional, effective support via ServiceNow, email, and phone • Serve as a subject-matter expert for CorVel proprietary applications and ServiceNow ITSM processes • Analyze issues to identify root causes and recommend or implement effective solutions • Participate in post-release testing and validation for system updates and enhancements • Create, review, and maintain technical and team documentation • Collaborate with team members, stakeholders, and technical resources in meetings and working sessions • Continuously develop skills and knowledge aligned with team and organizational objectives

Role Description Als Customer Support Manager:in bist du die zentrale Anlaufstelle für unsere internationalen Kund:innen mit Schwerpunkt auf den französischen Markt. - Du berätst unsere Kund:innen kompetent über verschiedene Kommunikationskanäle wie Telefon, E-Mail oder Live-Chat. - Gemeinsam mit deinem Team und den Fachabteilungen arbeitest du stetig an der Verbesserung unserer Customer Journey und trägst maßgeblich zur Optimierung unserer Customer Experience bei. - Du verantwortest die proaktive Qualitätssicherung unserer Sendungen in Bezug auf Laufzeit, Kommunikation und Schadenquote. Qualifications - Freude am Kontakt mit Menschen und ein hohes Maß an Kundenorientierung. - Ausgeprägte Fähigkeit zur Konfliktlösung. - Selbstständige Arbeitsweise und ein positives, verbindliches Auftreten. - Sehr gute Französisch- und Deutschkenntnisse (C1) sowie gute Englischkenntnisse (B2); weitere Sprachen sind ein Plus. - Wünschenswert sind kaufmännische Kenntnisse; Erfahrungen in der Logistikbranche sind von Vorteil, aber nicht zwingend erforderlich. Benefits - Financial Benefits: monatliche Shoppingcard, E-Bike-Leasing, Job Ticket, Corporate Benefits und weitere finanzielle Vorteile. - Work-Life-Integration: flexible Arbeitszeiten, Homeoffice-Möglichkeit, Workations innerhalb der EU und Sonderurlaubstage für soziale Projekte und persönliche Anlässe. - All you need: Sportangebot über EGYM Wellpass, ergonomischer Arbeitsplatz, individuelles Equipment und Verpflegung im Office. - Culture & Spirit: Teamsport, Random Coffees, After-Work-Treffen und legendäre Firmenfeiern. - Growth & Development: strukturiertes Onboarding, Rotation Days, unlimited Udemy-Kurse, Finanzierung von Weiterbildungen. - Autonomy & Participation: schnelle Übernahme von eigenen Projekten, selbstbestimmtes Arbeiten und aktive Mitgestaltung unserer Prozesse. Company Description Cargoboard – gestartet als kleines Start-up aus der Paderborner Gründerszene, haben wir uns in den letzten Jahren zu einem etablierten Tech- und Logistikunternehmen entwickelt. Unser Ziel? Durch unsere kundenzentrierten und digitalen Prozesse den Logistikmarkt der Zukunft zu revolutionieren. Jeden Tag arbeiten wir daran, über uns hinauszuwachsen, unsere Ziele zu erreichen und gemeinsam eine nachhaltige Zukunft zu gestalten. Unser Erfolg basiert auf einem starken Team, bei dem jedes Teammitglied eine entscheidende Rolle spielt. Werde Teil dieser Erfolgsgeschichte und gestalte gemeinsam mit uns die Zukunft der Logistik!

• Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits for Miter's customer base. • Ramp quickly on Miter's product, ticketing tools, and knowledge base — shadowing Specialists early, then resolving tickets independently within weeks. • Use troubleshooting frameworks and internal resources to diagnose issues, ask the right clarifying questions, and deliver clear, empathetic responses. • Stay with the ticket: follow up proactively, loop in Specialists when needed, and make sure nothing falls through the cracks. • Develop a product specialization over time, contributing to team SLAs and handling 60–70% of assigned tickets without escalation by month two.

Role Description We are seeking empathetic, customer-focused Technical Support Representatives for a U.S.-based Disaster Response Program. You will be the first point of contact for individuals needing urgent assistance during natural or man-made emergencies, severe weather events, and recovery efforts. This role blends compassionate customer service with basic technical troubleshooting. - Serve as the first point of contact for customers seeking support related to disaster response and recovery services. - Handle inbound calls while delivering exceptional customer service and demonstrating empathy, patience, and professionalism. - Assist customers with navigating online platforms, applications, and support systems. - Troubleshoot basic technical and account-related issues using available tools, knowledge bases, and FAQs. - Manage help desk software and ticketing systems. - Accurately document customer interactions, resolutions, and follow-up actions. - Research customer inquiries using internal resources and documentation. - Provide information regarding programs, services, and available support options. - Escalate complex technical issues or sensitive situations to Tier 2 Support when appropriate. - Stay current on operational updates, process changes, and disaster response procedures. - Support increased service demands during disaster activations and emergency response periods. - May be placed on an on-call schedule during active disaster events and emergency response periods. - Must be able to respond promptly when operational support is needed. Qualifications - High School Diploma or equivalent required. - Additional education or training in a technical or related field is an advantage. - Minimum of 1 year experience in customer service, technical support, help desk, call center, or similar roles. - Prior experience handling inbound customer calls is preferred. - Experience supporting customers in urgent, high-pressure, or crisis-related situations is an advantage. - Strong proficiency in web-based applications and standard computer systems is required. Requirements - Strong commitment to service during urgent and high-impact situations. - High level of empathy, patience, and active listening, especially during distressing interactions. - Ability to remain calm, focused, and professional in fast-moving and high-stress environments. - Strong critical thinking and rapid problem-solving skills under pressure. - Highly organized with the ability to prioritize tasks in shifting and time-sensitive conditions. - Excellent verbal and written communication skills. - Adaptable, resilient, and able to perform effectively in evolving operational demands. - Strong basic computer navigation and troubleshooting ability. - Experience using CRM systems, ticketing platforms, or customer support tools. - Ability to efficiently manage multiple systems during active response periods. - Capable of explaining technical or procedural information clearly to non-technical users. - Familiarity with knowledge base articles, emergency procedures, FAQs, and support documentation. Benefits - May require availability during evenings, weekends, holidays, and extended hours during disaster activations. - Must have a reliable internet connection and suitable remote workspace. - Bring-Your-Own-Device (BYOD) setup applies; personal devices may be used during deployments and activations. - Must be willing to work U.S. East Coast schedules. - Must be available for on-call disaster response support. - Flexibility, reliability, and responsiveness are required due to the nature of emergency work. Company Description This role is ideal for professionals who enjoy helping others, thrive in dynamic environments, and want to develop skills in customer support, crisis communication, and technical troubleshooting while contributing to a mission-driven team.