• Perform preventive maintenance, inspections, testing, troubleshooting, and repairs on UPS systems, battery plants, DC power systems, PDUs, STS units, inverters, and related critical power equipment. • Diagnose electrical and control system faults using schematics, test equipment, manufacturer documentation, and industry best practices. • Install, commission, and replace UPS systems, battery strings, battery monitoring systems, maintenance bypass equipment, and associated power infrastructure. • Respond to emergency service calls and restore customer systems to operational status while maintaining the highest safety and quality standards. • Complete service reports, maintenance documentation, and customer communications accurately and professionally. • Develop strong customer relationships through technical expertise, responsiveness, and exceptional service delivery.

• Conduct maintenance of equipment (fueling, lubrication, etc.) • Operate a motor vehicle safely and legally per the PEARCE Renewables Employee handbook and insurance requirements • Perform Lock Out Tag Out (LOTO) as required to maintain a safe working environment • Complete and maintain required company and client documentation and records, using computer-based service reporting tools and procedures • Perform other daily work requirements as directed by supervisor with general supervision

• Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process. • Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges. • Support the seamless transition from pre-sales prototypes to post-sales production-scale experiences. • Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim. • Serve as the Striim product expert, coach, and trusted technical advisor during deployment. • Act as the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation. • Proactively engage existing Striim customers to realize technology value through expanded adoption of the Striim platform, demonstrating new applications and use cases. • Provide technical guidance, training, workshops, presentations, and implementation support in both English and Spanish as required by customer business needs. • Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, troubleshooting, and customer enablement. • Track customer issues, collaborate with support on customer-training-related matters, and work with customers to develop and track Product Feature Requests (PFRs). • Report on the status of key accounts, including escalations, to the manager and Technical Account Manager (if applicable). • Leverage AI-powered productivity, research, troubleshooting, documentation, and coding-assistance tools to improve efficiency, accelerate customer outcomes, and scale technical enablement efforts. • Contribute to the evaluation, adoption, and continuous improvement of AI-assisted workflows and technical best practices across customer-facing engineering functions. • Travel domestically and internationally, up to 25%, to support customer implementations, technical workshops, strategic business reviews, training sessions, and other customer-facing engagements.

• Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance for plasma etch and deposition systems. • Lead the installation and commissioning of advanced plasma etch and deposition systems.