• Onboard new Striim customers, delivering learning, solution strategy, technical enablement, and implementation guidance during the deployment process. • Lead customer technical teams during development phases to implement best practices and innovate enterprise adoption challenges. • Support the seamless transition from pre-sales prototypes to post-sales production-scale experiences. • Collaborate with customer success and account management teams to conduct periodic health checks with customers, ensuring operational excellence with Striim. • Serve as the Striim product expert, coach, and trusted technical advisor during deployment. • Act as the in-house customer champion, coordinating with Striim customer support and stakeholders to drive technical advocacy, product evolution, and technical innovation. • Proactively engage existing Striim customers to realize technology value through expanded adoption of the Striim platform, demonstrating new applications and use cases. • Provide technical guidance, training, workshops, presentations, and implementation support in both English and Spanish as required by customer business needs. • Increase internal knowledge base by developing and/or maintaining documentation related to Striim implementations, best practices, troubleshooting, and customer enablement. • Track customer issues, collaborate with support on customer-training-related matters, and work with customers to develop and track Product Feature Requests (PFRs). • Report on the status of key accounts, including escalations, to the manager and Technical Account Manager (if applicable). • Leverage AI-powered productivity, research, troubleshooting, documentation, and coding-assistance tools to improve efficiency, accelerate customer outcomes, and scale technical enablement efforts. • Contribute to the evaluation, adoption, and continuous improvement of AI-assisted workflows and technical best practices across customer-facing engineering functions. • Travel domestically and internationally, up to 25%, to support customer implementations, technical workshops, strategic business reviews, training sessions, and other customer-facing engagements.

• Represent Oxford Instruments by delivering world-class technical support, installation, and maintenance for plasma etch and deposition systems. • Lead the installation and commissioning of advanced plasma etch and deposition systems.

• End to End Project Delivery - you’ll support projects from conception to commissioning, conducting site surveys, preparing scopes and bills of quantities, coordinating materials, and ensuring smooth installation delivery across commercial sites • Installation and Commissioning - you’ll carry out installations of AC and DC EV chargers in line with BS 7671 regulations, complete commissioning activities, produce documentation, and liaise directly with clients, OEMs, and contractors to ensure successful handover • Maintenance and Fault Resolution - you’ll execute both planned preventative maintenance and reactive repairs, diagnosing faults on AC and DC chargers, identifying root causes, and implementing durable technical solutions to maximise uptime • On Site Troubleshooting and Support - you’ll respond to service tickets, perform diagnostics using appropriate tools, and support rapid issue resolution across commercial locations nationwide • Quality, Compliance and Reporting - you’ll ensure all work adheres to electrical and safety regulations, follow QMS processes, conduct installation checks, produce snagging reports, and maintain accurate records using digital tools and CMMS systems • Stakeholder Collaboration - you’ll work closely with the Electrical Supervisor, Lead Field Engineer, helpdesk, and wider delivery teams, as well as directly with customers, maintaining clear communication and high service standards • Continuous Improvement - you’ll provide feedback on recurring technical issues, contributing to improvements across Pod’s products, systems, and delivery approach • On Call Service Contribution - As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers: • Technical Support & Maintenance - respond promptly to faults and breakdowns • Customer Interaction - communicate clearly with clients, providing real time updates • Documentation & Reporting - record incidents, repairs and parts used • Compliance & Safety - follow safety protocols, industry regulations and PPE requirements* • Availability & Readiness - maintain operational readiness when on the on call rota.

Role Description Sepro America is looking for a Field Service Technician to support customers across North America with robotic automation installations, startups, troubleshooting, repairs, preventive maintenance, and technical support. This is a remote, field-based position. The ideal candidate will be located in Texas, Arizona, or New Mexico and live within a reasonable drive of a major airport. Preferred locations include: - Dallas/Fort Worth, TX - Houston, TX - Austin, TX - San Antonio, TX - Phoenix, AZ - Tucson, AZ This is not a desk-based technician role. You will be in the field working directly with customers, helping get equipment installed, repaired, and running properly. You will represent Sepro on-site, often when customers need a quick, professional, and practical solution. What You’ll Do - Performing robot startups, installations, service calls, repairs, and preventive maintenance - Validating mechanical installation, cable positioning, electrical connections, and robot functionality - Testing robot interfaces with presses, automation equipment, and peripheral devices - Troubleshooting electrical, mechanical, pneumatic, programming, and controls-related issues - Supporting customers with robot operation, programming, and maintenance questions - Providing on-site customer training for operators and maintenance personnel - Assisting customers remotely through technical support calls when needed - Preparing accurate service reports and documenting product modifications or technical issues - Working safely and professionally in customer manufacturing environments Qualifications - Experience with industrial automation, robotics, or similar equipment - Electrical, mechanical, pneumatic, and controls troubleshooting - PLC interfaces, wiring schematics, and electrical drawings - Startup, installation, service, or maintenance of industrial equipment - Customer-facing field service work - Basic programming or robot programming experience - Hand tools, power tools, diagnostic equipment, and field service documentation - An associate degree in electrical engineering, mechatronics, automation, robotics, or a related technical field is helpful, but hands-on experience is just as important. Requirements - Ability to work independently and think through technical problems - Clear communication with customers - Willingness to learn, travel, document work, and take ownership of the service experience Benefits - Medical, dental, and vision insurance - Paid vacation and holidays - Short-term disability, long-term disability, and life insurance - 401(k) retirement plan - Company-paid travel expenses - Training and development opportunities Company Description Sepro is a global leader in robotic automation for the plastics industry. Our technicians are a critical part of the customer relationship. When a robot needs to be installed, started up, repaired, or brought back into production, our service team is the group customers count on. If you like solving technical problems, working with automation, traveling, and being trusted to represent the company in the field, this could be a strong fit. Sepro America, LLC is an equal opportunity employer. We consider applicants without regard to race, color, religion, creed, national origin, sex, age, disability, genetic information, veteran status, or any other legally protected status.