Role Description 12–18 years in QA/Testing, with 5–6+ years in delivery leadership, managing multi-account portfolios and testing engagements within Insurance domain. AI experience is mandatory. Qualifications - 12–18 years in QA/Testing - 5–6+ years in delivery leadership - Experience managing multi-account portfolios - Testing engagements within Insurance domain - Mandatory AI experience Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. - Heart of our culture is ONE with Client - Core values: One Zensar, Nurturing, Empowering, and Client Focus - Part of the $4.8 billion RPG Group - Community of 10,000+ innovators across 30+ global locations - Locations include Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace.

• Join AE-led sales calls to demo the platform's technical capabilities, then hand back to the AE for the close • Run technical deep dives and build tailored ROI cases for OEM and EMS prospects, so AEs can focus on the commercial close • Own customer onboarding for the first 4 to 8 weeks: tenant configuration, training, and time-to-value • Build deep expertise in the Luminovo platform and the electronics-manufacturing landscape • Spot implementation risks early and keep projects on track and on budget • Turn what you learn in the field into prioritized, revenue-anchored feedback for our Product team

• Join calls with Account Executives to run technical demos • Run technical deep dives and build tailored ROI cases • Own customer onboarding for the first 4 to 8 weeks • Build deep expertise in the Luminovo platform and the electronics-manufacturing landscape • Spot implementation risks early • Provide prioritized feedback for the Product team

• Management of the NonQM Exception Desk, ensuring Exceptions are reviewed according to the companys risk appetite, are decisioned in a timely manner, and are monitored and tracked. • Provide monthly reporting to the Division on Exception Activity, including volume of exceptions received, decisions issued, common approved and denied exceptions, as well as any themes to share with the Division. • Maintain the Exception Policy and Approval Form. Make and/or request updates as needed and ensure updates are distributed appropriately to all parties. • Management of the Scenario Desk, ensuring scenario requests are evaluated and solutions are provided to maximize the business opportunities for our sales partners, both internally and externally. • Provide guidance and support to Underwriting Managers and the team. Address escalations or concerns with files in process, working towards resolution and supporting the underwriting team. • Complete second level review on loan files as needed. • Work with our offshore underwriting vendors to ensure they are meeting or exceeding our quality, quantity, and customer service standards. • Work closely with post-closing and channel leadership to cure investor suspensions. • Review PFQC quality control results and work with the underwriters to get defects cured. • Assist Underwriting Managers with information for regular team meetings to ensure clear communication to the department and sharing and implementing of best practices. • Assist with underwriting onboarding, as necessary. • Effectively communicate to our sales and operations partners, including providing direction and support on credit and underwriting related topics. • Performs other related duties as assigned.