• Oversee the daily administration of the company's health and welfare programs, including medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts (FSA), health savings accounts (HSA), and retirement programs. • Serve as the primary operational owner of employee benefit programs and ensure efficient and compliant program administration. • Partner with brokers, carriers, vendors, and internal stakeholders to maintain competitive and effective benefit offerings. • Act as the primary escalation point for complex employee benefit questions and issue resolution. • Ensure compliance with applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, and other benefits-related requirements. • Monitor regulatory changes, assess organizational impact, recommend actions, and implement necessary updates. • Manage monthly benefit billing, reconciliations, audits, and vendor reporting. • Lead benefit plan renewals, annual open enrollment activities, employee communications, and implementation of new benefit programs. • Configure and maintain benefit plans within the HRIS system. • Partner with brokers and vendors to review utilization, claims, and program performance and provide recommendations for continuous improvement. • Support budget planning by providing benefits data, analysis, and insights. • Support the organizations compensation programs by conducting market pricing and benchmarks to ensure compensation remains competitive and aligned with business objectives. • Support the overall administration and continuous improvement of People Operations programs, processes, and systems. • Serve as a key administrator for the company's HRIS platform, ensuring data integrity, system accuracy, and efficient workflows. • Partner with Payroll and Finance to support employee lifecycle transactions and payroll-related processes. • Develop and maintain standard operating procedures, documentation, and process improvements. • Identify opportunities to streamline and automate People Operations processes to improve efficiency and employee experience. • Provide guidance and support to People Operations team members on complex employee issues, policies, and procedures. • Develop and maintain People Operations dashboards, reports, and workforce metrics. • Track and analyze key people metrics, including headcount, turnover, retention, recruiting activity, benefits utilization, compensation, and employee demographics. • Translate workforce data into meaningful insights and recommendations for People Team and business leaders. • Support monthly, quarterly, and annual reporting requirements. • Assist with workforce planning, budgeting, and organizational reporting initiatives. • Ensure accuracy and integrity of employee and organizational data. • Manage relationships with benefit providers, brokers, retirement vendors, and People Operations partners. • Coordinate vendor implementations, renewals, audits, and ongoing performance reviews. • Support internal and external audit requests related to benefits, HRIS, and employee data. • Maintain compliance documentation and ensure operational readiness for audits and regulatory reviews. • Provide day-to-day leadership, coaching, and support to direct reports. • Establish goals and priorities for the People Operations team. • Foster a culture of accountability, service excellence, continuous improvement, and collaboration. • Support professional development and growth opportunities for team members.

Role Description Collective Residential is seeking a highly strategic, operational, and entrepreneurial people leader to serve as Senior Vice President, People Operations. This role will be responsible for building and leading a centralized HR, recruiting, onboarding, training, and people operations function across a growing portfolio of property management companies. The SVP, People Operations will serve as the enterprise people strategist — assessing existing talent and infrastructure, building scalable systems and workflows, standing up a centralized recruiting engine, leading integration efforts for acquired companies, and creating the operational and cultural foundation needed to support continued growth. Qualifications - 15+ years of progressive leadership experience in HR, people operations, recruiting, or organizational operations. - Significant experience within property management, real estate, hospitality, or multi-site operating environments. - Proven experience building centralized recruiting, HR, or shared services functions. - Strong operational and systems background, including HRIS, ATS, onboarding systems, analytics, and process optimization. - Experience managing enterprise-wide process standardization and change management initiatives. - Experience partnering closely with operations leadership in fast-paced environments. - Deep understanding of recruiting operations, onboarding, employee lifecycle management, and workforce planning. - Experience leveraging AI and automation tools to improve operational efficiency. - Strong analytical, organizational, and project management capabilities. - Ability to design scalable workflows, SOPs, and operating frameworks. Requirements - Build and lead centralized HR, recruiting, onboarding, training, and people operations functions across portfolio companies. - Act as a strategic HR advisor to executive leadership (COO/CEO). - Assess organizational structures, workforce allocation, and team capabilities across the enterprise. - Develop scalable people infrastructure to support growth, acquisitions, and operational integration. - Establish standardized HR processes, policies, workflows, SOPs, playbooks, and operational rigor across all people functions. - Build and oversee a centralized, metrics-driven recruiting organization with scalable workflows, SLAs, reporting, and hiring processes. - Partner with leadership teams on hiring priorities, talent acquisition strategy, onboarding, and candidate experience. - Design and implement enterprise-wide onboarding, offboarding, performance management, and employee development frameworks. - Lead learning, training, leadership development, mentorship, and career pathing initiatives across all employee levels. - Oversee acquisition integrations, cultural alignment, and operational transition efforts. - Lead HR systems strategy, including HRIS, ATS, onboarding platforms, analytics, KPI reporting, and system migrations. - Partner with IT and external vendors to ensure successful integrations, scalability, compliance, and data integrity. - Leverage AI and automation to improve recruiting, onboarding, communication, training, and operational efficiency. - Drive employee engagement, culture initiatives, surveys, HR committee meetings, and enterprise-wide organizational alignment. - Manage PEO relationships and collaborate cross-functionally with operations, IT, finance, and portfolio leadership to align people operations with business goals. Benefits - Base salary + Competitive Bonus, commensurate with experience. - Full health, dental, and vision benefits. - Generous PTO and paid holidays.

• Responsible for the strategic leadership and operational execution of People Operations, Total Rewards, HR compliance, and HR technology governance. • Oversee HR Operations and HRIS resources and serves as the primary leader responsible for ensuring scalable, compliant, and efficient people processes. • Partner closely with executive leadership to drive employee experience, operational effectiveness, cost management, and organizational capability. • Provide leadership and oversight for the organization's people infrastructure, including HR Operations, compensation, benefits, compliance, and HRIS governance. • Ensure efficient delivery of HR services, maintaining regulatory compliance, optimizing technology and processes, and developing scalable programs that support both employees and business objectives. • Lead continuous improvement efforts, manage key vendor relationships, develop internal capabilities, and partner across the organization.

• Own the running of People Operations across a globally distributed workforce, from employee queries and lifecycle changes to onboarding, offboarding, contracts, benefits and HR systems • Partner with the wider People team to deliver key People programs such as performance reviews, engagement surveys, compensation cycles and probation tracking • Build and improve processes, workflows, programs and self service experiences so they’re clear, consistent and easy to follow • Keep people data accurate and useful, maintaining BambooHR, supporting reporting and giving the team visibility when they need it • Keep core People Operations compliant, organised and audit-ready across systems, training, documentation and employee records • Work closely with Finance, IT, People Partners and external providers to keep payroll inputs, onboarding, EOR processes and vendors running smoothly • Build more scalable and thoughtful People Operations as Masabi grows, improving employee experience across key moments in the employee lifecycle