Role Description We’re looking for a dynamic and results-driven Senior Project Manager to join us on a 2-6-month contract and lead high-impact customer and internal infrastructure projects. In this role, you will coordinate multiple project teams, keep stakeholders aligned, and drive initiatives from launch through successful delivery. The ideal candidate combines strong business acumen with solid IT and infrastructure expertise, communicates confidently with senior stakeholders, and thrives on turning challenges into practical, innovative solutions. If you’re a proactive PM who can bring structure, momentum, and clarity to complex projects, we’d love to hear from you! Responsibilities - Lead clients' infrastructure & cloud migration engagements, including cloud migration strategy, application cloud suitability/readiness assessment, migration planning, sourcing options, business case and execution coordination. - Lead design, implementation and migration to new IT infrastructure and cloud (IaaS/PaaS) environments. - Manage a portfolio of large, long-term, and complex projects that may span multiple lines of business. - Develop individual project plans complete with budgetary information and resource planning. - Work with functional Managers for project timeline and resource management. - Customer relationship management; Interfaces directly with customer's IT and executive management. - Change and risk management; Status reporting on project milestones, deliverables, dependencies, risks and issues, communicating across leadership. - Host a project meeting for each project under your direction. - Refine project budget as needed to ensure timeliness and fiscal responsibility. - Coordinate with vendors and suppliers as needed. Qualifications - Bachelor’s degree in computer- or business-related discipline required. - 5+ years of experience in project management. - 2+ Years of Program and Project Planning including experience with Cloud Transformation Projects and Programs. - Good experience and understanding of project controls, processes, governance and management. - Understanding and knowledge across wider Cloud adoption and technology enablement (Microsoft, AWS, Public Cloud etc.). - Knowledge of transition management, user adoption and customer success is of interest for certain engagements. - Professional in approach with maturity and excellent customer facing skills. - Ability to complete projects on time and within the stated budget. - Excellent communication, organization, time-management and leadership skills. - Expertise with project management, collaboration, and time management tools. - Experience with process improvement PMP or PRINCE2 Certification. - Knowledge on SAP or Unix, Linux, VMware, Citrix, Azure technologies will be added advantage. - Experience into O365 is must.

Role Description Tekman Software Solutions, Inc is seeking a dedicated and skilled IT Help Desk Technician to join our dynamic team. This role is central to ensuring our organization's IT infrastructure runs smoothly by providing exceptional technical support to our employees and clients. The ideal candidate will possess strong problem-solving skills, a customer-oriented attitude, and the ability to troubleshoot a variety of hardware, software, and network issues efficiently. As an IT Help Desk Technician, you will be the first line of defense in addressing technical challenges, managing service requests, and facilitating timely resolutions. You will work closely with various departments to maintain system stability and optimize user experience. This position offers a unique opportunity to contribute meaningfully to the technology backbone of a forward-thinking company committed to delivering cutting-edge solutions to its clients. If you are passionate about technology and enjoy helping others navigate complex technical issues, Tekman Software Solutions, Inc invites you to apply and join our talented team. Responsibilities - Respond promptly to IT support requests via phone, email, or ticketing system. - Diagnose and resolve hardware, software, and network issues efficiently. - Install, configure, and maintain computer systems and peripheral devices. - Assist users with software applications and troubleshoot user access issues. - Monitor system performance and troubleshoot system errors proactively. - Document support activities and maintain accurate records of technical procedures. - Collaborate with senior IT staff to escalate and resolve complex technical problems. - Provide training and support to end-users to enhance their IT knowledge and skills. Qualifications - Proven experience as an IT Help Desk Technician or similar role. - Strong knowledge of computer hardware, operating systems, and software applications. - Experience with network troubleshooting and basic network configurations. - Excellent problem-solving skills and ability to work under pressure. - Strong verbal and written communication skills with a customer-focused approach. - Familiarity with help desk software, remote support tools, and ticketing systems. - Ability to prioritize tasks and manage time effectively in a fast-paced environment. - Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are preferred. Benefits - Health savings account - Health insurance - Dental insurance - 401(k) - Paid time off - Employee assistance program - Vision insurance - 401(k) matching - Life insurance

• Monitor progress notes to ensure updates are entered at required 14-day intervals; generate exception reports for the supervisor to address non-compliance • Track and obtain status updates • Submit and manage reopen requests; assign cases appropriately once returned to holding • Review and process requests to return nonproductive audits after verifying all required contact attempts have been made • Ensure carrier-specific scheduling procedures are followed on each case • Fulfill requests to send audit records to carriers in a timely manner • Maintain an active audit inventory of approximately 100 cases • Meet weekly productivity expectations, including billing a minimum of 15 hours

• Serve as the Tier 1 customer support Point of Contact for all CBP employees and contractors, operating in a 24x7x365 environment. • Respond to incoming incidents, service requests, and inquiries via internal 800 number, live agent chat, self-service tickets, and email. • Accurately log and document all incidents and service requests in ServiceNow, including troubleshooting steps and resolution details required for next-level support. • Perform initial investigation, triage, troubleshooting, resolution, and escalation for issues related to: - CBP web-based and client-based applications - Email and messaging systems - Mobile devices - Hardware (printers, desktops, laptops, peripherals) - Network connectivity - Workstation login and PIV card issues - Remote access, VPN, and DHS Workplace connectivity • Perform password resets, account unlocks, and initial request intake in compliance with security policies. • Provide first-call resolution using established troubleshooting techniques and approved knowledge articles. • Escalate incidents to Tier 2 or Tier 3 support teams, including internal CBP groups and third-party vendors, using ticket transfer and warm-call transfer methods. • Monitor ticket status and proactively communicate updates and resolution progress to customers. • Identify and escalate potential major incidents affecting multiple users. • Participate in major incident bridge calls and communicate customer impact as required. • Handle sensitive or VIP customer contacts with timely, accurate escalation and follow-up. • Verify ACE Portal accessibility following scheduled maintenance or outage events.