• Provide guidance, mentorship and navigation to resources to help students plot a successful course for their educational journey • Assist with academic planning, goal setting, time management, accessing campus resources, and other strategies to offer timely intervention • Connect students to resources and offer support when needed.

• Provide synchronous/asynchronous clinical evaluation, assessment, and treatment of patients, in states of licensure • Prescribe appropriate medication(s), if indicated • Appropriate documentation of encounter in EHR (platform)

Role Description What You'll Do (Non-Voice Support Only): - Provide email and chat support (no phone calls!) to users - Answer common "how-to" and FAQ-type questions - Assist with account management and payment-related issues - Guide users through troubleshooting steps with patience and clarity Qualifications - Excellent Dutch (C1) and English (C1) - Valid EU work permit - Prior customer service experience is a plus - Strong written communication and problem-solving skills - A team player with a positive, can-do attitude - Comfortable explaining complex topics in a clear, simple manner Benefits - Permanent contract with long-term job security - Fully remote training and work from anywhere in Bulgaria - Additional health and life insurance - 21 days of paid annual leave - Food vouchers and Multisport card (partially covered) - Performance bonuses - World-class training and career growth opportunities - Digital HR services and 24/7 psychological support Company Description At Sutherland Bulgaria, we’re all about bringing great people together to do exceptional things. We’re currently looking for motivated Customer Service Professionals to join our team supporting Spotify, the world’s leading music streaming platform. If you're ready to work in a fully international, positive, and collaborative environment, from the comfort of your home (anywhere in Bulgaria!), this opportunity is made for you. With over 422 million monthly active users across 180+ countries, it is a global leader in digital music streaming. It provides access to over 82 million songs and podcasts, combining free and premium features. Join us in supporting its vibrant user base!

• Serve as the lead advisor within a dedicated client team, working in close collaboration with a Wealth Advisor and Client Experience Specialist to build lasting relationships with a dedicated book of high net worth Empower clients • Provide a first-in-class client experience servicing needs related to client onboarding, financial planning, and investor education. • Collaborate with your advisory team resources to grow and maintain strong long-term relationships with highly valued clients • Comprehensive relationship management to be conducted via phone, email, and virtual meetings. Engagement is both proactive and reactive. • Retain assets under management and garner additional assets through diligent communication, proactive education, and unfailing responsiveness. • Act as liaison between clients & various internal groups/departments within Empower Personal Wealth to serve clients. • An ability to clearly explain the ‘Personal Strategy’ investment strategy; recommend, implement, and review investment strategies that align with clients’ risk tolerance and financial objectives, and engage with clients on portfolio, market, and economic discussions. • Provide clients with holistic financial planning on a large variety of subjects, including areas such as retirement planning, income optimization, tax-advantaged savings strategies, and education planning. • This role will collaborate with Financial Planning Specialists on complex issues or comprehensive financial plans. • Effectively coordinate with advisory team and various EPW stakeholders for client-related requests. • Willingness and ability to effectively delegate, coach, train, and develop colleagues and resources. • Travel required to meet with clients face-to-face and build strong relationships.