Unparalleled Visibility Into Issue Detection, Diagnosis, and Remediation
Senior Manager, Services GTM – NA
Location
Massachusetts + 1 moreAll locations: Massachusetts | Guatemala
Posted
16 hours ago
Salary
$150K - $180K / year
Seniority
Senior
Job Description
Senior Manager, Services GTM – NA
Nexthink
• Provide quality oversight, coaching, and accountability • Partner with sales leadership to improve services attach rates • Own the commercial narrative around services in the region • Monitor the health of renewals and PS status across the North America region • Lead PS representation at NA QBRs, presenting escalation trends, quality metrics, and back-to-green outcomes
Job Requirements
- Proven experience operating at the interface of sales and professional services
- Held previous leadership level role for at least 5 years in PS, sales or both, cumulatively
- A track record of improving services positioning and attach rates
- Experience managing a team of mid-to-senior level individual contributors, with a coaching-led approach
- Strong experience in escalation management
- Experience delivering services to large enterprise organisations; SaaS and EUC industry background an advantage
- Strong project management expertise
- Experience engaging C-level sponsors and commercial buyers
Benefits
- Fully paid health, dental, vision for self and/or family
- Unlimited PTO
- 11 company-paid holidays
- 3 extra days for volunteering
- 401(k) plan featuring up to 4% company matching contributions
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